On october 13, 2009, at about 12:45, I provided my 2002 acura mdx to jerry damson acura, huntsville, alabama for the '82,500 mile service'. At about 1:15 I received a call from the service department stating that two engine mounts were broken. The price would be about $500. Although I was concerned how engine mount failures could happen on a vehicle with this mileage, I agreed to have it repaired for obvious safety reasons. Later that day I discovered other complaints on the internet for broken engine mounts for this vehicle. When I arrived at jerry damson acura to pick it up, I advised the service person that I felt acura should pay for this. The acura service manager, gil williams, was called-in to discuss this problem with me. He stated that they/acura would not pay for this. I asked how a failure of this nature could happen at this mileage. After some discussion he stated that the catalytic converter is located near these particular engine mounts and contributes to increased temperature in the area, resulting in failure of these engine mounts. He further stated that he had previously discussed this problem with acura and they advised him to 'sell it as a maintenance item'. I stated this was an obvious design defect that acura or jerry damson should pay for. He said they would not. I asked him to elevate this to the jerry damson general manager. He refused to do that. He provided me with the phone number for 'acura client services', he would do nothing else. I reluctantly paid for this broken engine mounts repair at $483 in order to retrieve the vehicle. It is a logical deduction that the broken engine mount problem is a design defect since he admitted the catalytic converter's proximity to the engine mounts contributes to this early failure. It's therefore clear that this repair cost should be borne by acura/jerry damson.
2002 Acura MDX engine complaints
Page 2 of 2: complaints 11 to 19 of 19, newest first, as owners wrote them.
Tl*the contact owns a 2002 acura mdx. The contact stated that there were recalls on his vehicle to replace the timing belt and the water pump. The federal safety agency campaign id number 02v226000 (engine and engine cooling:engine) was referenced. The dealer stated that they replaced the water pump and the timing belt, but could not provide the repair date. The manufacturer stated that the repair was completed, but could not provide a date as well. The contact is experiencing issues with his vehicle and wants to know when it was repaired. The failure mileage was 65,000.
Early replacement failure/need for motor mounts in 2002 acura mdx with under 70,000 miles.
Motor mount failure.
Motor mounts on 2002 acura mdx with 77,000 miles failing.
During routine service visit, dealer informed me that the front and side engine mounts are worn and need replacement. Vehicle has only 60k miles, no accidents and dealer serviced. This seems to be a common (the federal safety agency complaint # 10186944) problem with the mdx and numerous issues noted by owners on topix.com. Acura says they have no tsb on this issue.
Two motor mounts have been identified as broken (1) or cracked (1). These are the right and front motor mounts on an acura mdx 2002. The vehicle has only 61,000 miles on it. Based on an internet search and check of the consumer reports web site, this appears to be a common problem for the acura mdx.
On 5/9/2003 the vehicle was taken to the dealer for service. About 45 minutes later the vehicle stopped while in a busy intersection. The vehicle was taken to the dealer which stated the problem was the water pump and timing belt which was on recall. The consumer was never notified of the recall #02v226000.
On four separate occasions the engine races when the vehicle was started, the vehicle has been taken to the dealer but they have been unable to duplicate the problem . Mr
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