The contact owns a 2020 Acura RDX. The contact stated that the vehicle was parked in the garage when he heard a noise and went to inspect the vehicle. The contact discovered that the rear windshield had cracked and imploded. There was no impact to the rear windshield that could have caused the failure. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was 64,000.
Acura RDX windshield crack problems
11 of the 2,191 owner complaints about the Acura RDX describe windshield cracks, most of them for the 2019 model year.
- owner complaints
- 11
- worst model year
- 2019
By model year
What owners say
The back windshield has cracked on two occasions in the span of six months.
The rear windshield spontaneously cracked. There was nothing wrong with the vehicle and no physical damage was done. The car was started with remote start and the rear windshield defroster turned out. After approaching the vehicle and opening the trunk, pieces of the window began to fall as it was shattered. Small vibrations made the window continue to crumble until nothing was left in the back. This has been reported to Acura who will not cover the issue even though there is a service Bulletin 22-014 stating there is a defect. Acura has stated the vehicle is not covered even though the issue is for all VINs.
I used my automatic start and came outside and got in the car and my rear windshield cracked.
On Saturday, November 8th, 2024, I walked out to my vehicle, rear windshield intact, no damages, start my car, and turned on the rear-defroster. 20 seconds later, I hear cracking, as I am about to pull out, and to my surprise, my entire rear windshield is cracking and making popping noises. I put my car in park, and the entire windshield is crumbling and shattering before my eyes. There was absolutely NO impact whatsoever. I then, contacted the dealer, and dealer asked me to drive to the dealership, which is 10 miles away, while glass is falling into my trunk area, and flying out onto the highway. The dealer put me in a loaner until they heard from the warranty department. My car is 4,000 miles out of warranty, but they were still going to see what they could do. It has been five business days now, as today is November 15th, 2024, and I have still yet to receive an answer. I have not received information if my vehicle has even been inspected by the dealership. There were no warning lights, messages, or any issues with the vehicle. I take care of the vehicle directly through the dealership, where I purchased the vehicle from and should show all of that on the CarFax. I have, however, found several open lawsuits where claimants are filing cases against Acura for a faulty rear windshield. Please advise!!!!
The rear windshield spontaneously cracked/shattered while the car was parked. Had to drive home with a broken windshield and it continued to crack. No warnings or indications that this would happen.
I was driving and all of a sudden my back windshield cracked everywhere. Nothing hit it. It was cracked everywhere then glass started to fall out and into my car.
What component or system failed or malfunctioned, and is it available for inspection upon request? My rear windshield shattered on its own. My car was parked at work, which is a secure compound that is monitored 24/7 by security guards and cameras. I filed an incident report with security and they reviewed camera footage and didn't find any suspicious activity. I later discovered the incident is a known issue with a 2019-2022 Acura RDX (see Acura's Service Bulletin 22-014 version 2). The security guards took photos of the damage and I eventually replaced the rear windshield the next morning due to safety concerns and heavy rain. How was your safety or the safety of others put at risk? A rear windshield shattering on its own is dangerous to be around because of the flying glass fragments, especially if it happens while driving. It also impairs visibility to the rear of the vehicle. Has the problem been reproduced or confirmed by a dealer or independent service center? No, it has not been reproduced or confirmed by a dealer or service center. Only my employer's security guards inspected the vehicle and camera footage. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Only my employer's security guards inspected the vehicle and camera footage. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, there were no warning signs at all. The rear windshield didn't have any cracks or anything. I've only had my car for a few months so there's no wear and tear.
On Feb 14, the back window exploded and shattered on its own, additional the fron windshield was cracked from one side to the next. I came out of my office to find a hole in the back window, shattered glass every where . No one was in or around the vehicle, no vandalism or impact occured to the car. Now the remaining pieces of shattered glass are in the door which could not be removed. This is the 1st car I have ever had to have this type of issue. I have been a loyal Honda car owner for over 15 years. I lease this car in Sept 2021, I'm not sure why the window would be exploding on its own.
Windshield chips and cracks easily from minor road debris. My 2019 Acura RDX Advanced with approximately 22,000 miles has needed to have the windshield replaced 3 times since purchasing (fourth windshield since buying). The latest replacement lasted less than a week before cracking again. These cracks hinder the structure of the windshield, can obscure view, or refract light; limiting driver visibility and affecting the safety system. Seemingly minor strikes from road debris cause stellate chips and cracks 3-4 inches long that cannot be repaired; requiring complete replacement of the windshield and realigning of camera/radar safety systems. The windshield was replaced by professional service (Acura referral) service center using Acura replacement glass. Based only on my personal experience with other cars, this seems a too common event that is likely the result of a manufacturing defect or design flaw. Speaking with the tech at the service center, he said this is a common problem for this vehicle but could not point to any official reports or references.
Related recalls
No recalls on record for this model year.
Questions about the Acura RDX windshield crack
Which Acura RDX years have windshield cracks problems?
The model years with the most reports are 2019 (5 complaints), 2020 (5 complaints) and 2022 (1 complaints).
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