2020 Audi A4 Allroad: screen or infotainment failure

Filed Aug 10, 2025 · Driver assistance, Electrical · MA

Shortly after my warranty expired last september ([XXX]) my 2020 Audi A4 Allroad started to experience random episodes of the car's main entertainment touch screen rebooting in the middle of the car being operated. This usually would only happen once or twice during maybe an hour long car ride. Then this spring, starting in mid-March the car started to experience the MMI reboots more often, say 6-7 times over an hour long car ride. This started to happen more often, and then it would be around 4-5 times in a 20 minute car ride. I noticed that when this would happen, it would cause issues with the backup camera (the camera would stop function during the 60 second reboot. Also, if a parking sensor (or cross-traffic warning sensor, incorporated with the backup camera) was detecting something near the car during the reboot and the camera turning off, it would throw a safety system communication error on the Audi Virtual Dashboard. It was clearly a safety issue and it made maneuvering to park on a busy street very dangerous for folks outside the car and inside. I went to the dealership twice to get the MMI reboots fixed, and received two software updates and a 5F module replacement (quoted at $5k, Audi offered the part 90% off) - all three attempts resulted in the car with a MMI rebooting even faster. It now reboots and has the same issues as before with the car MMI rebooting between every 2-5 minutes during operation. You can find reports from numerous other 2020 Audi A4 owners with this same rebooting MMI issue here, many of whom have already submitted their own the federal safety agency safety problem reports in this long thread: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Jul 25, 2025 · Electrical · CA

The MMI (Information and entertainment system) spontaneously reboots numerous times while driving. When the reboots happen, the screen goes black and key systems such as the backup camera, rear obstacle detection, and navigation, become unavailable until the reboot completes and the systems reload. Restoring functionality requires user input to get through the loading screens. The issue started in March 2025. It seems there are numerous TSBs (filed with the federal safety agency) that point to available software updates that should be applied to address infotainment-related issues. This appears to be a widespread issue based on the numerous reports found on user forums online, affecting the same model year vehicles (for multiple examples, refer to [XXX] ). It is also interesting that most of the users experiencing this issue, also report it starting around the same time (Jan/Feb/Mar 2025), and they all have similar software versions, and likely production dates. This should be considered a safety issue, as the reboots can happen in the middle of a reverse parking maneuver, and they render the backup camera and obstacle detection sensors completely inoperative until the system reloads. They also impact safety on the highway, as the reboots completely disable the navigation screens, and require multiple user input to restore, while driving. This problem seems to be fixed by implementing TSB 2078437/1, Although I do take issue with Audi charging between 400-600 dollars to implement a safety fix to their faulty software. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Jul 24, 2025 · Electrical · OH

Infotainment system began to randomly reboot after about 20min and then overtime every 2-3 minutes.

Filed Jul 18, 2025 · WA

Audi infotainment system (MMI) randomly reboots necessitating user input and causing distraction while driving.

Filed Jul 16, 2025 · Electrical · CO

Audi mmi/infotainment reboots repeatedly while driving. It removes my attention from driving and is extremely distracting. Also fails when backing up and back up camera goes black. I have not taken to a dealer as this has been a frequent problem among other 2020 Audi owners.

Filed Jun 24, 2025 · ME

The MMI constantly reboots every 3-10 minutes every trip. Each time the system reboots, it requires me to interface with it to get it logged back in. The MMI is also the main interface with the navigation system, which restarts as part of the reboot, requiring me to restart the route while driving. Recently, it occurred while driving in downtown Boston, nearing my destination, which required several quick turns, ended up having to back track once the MMI came back on.

Filed Jun 22, 2025 · Driver assistance, Electrical · CA

The MMI (the display with radio, carplay, cameras, warnings etc) restarts without any warning every 5-10 minutes. Does not seem to depend on if apple car play, bluetooth, backup camera etc is used at the time. In 2 cases this has happened while using the backup camera when going in reverse (and many more times when using for media play). This lead to the backup camera not showing and warnings about proximity to objects not working until it has completed the restart of the display (~60 seconds). I have not reported this to Audi but a simple web search shows that this is a common problem.

Filed Jun 19, 2025 · Driver assistance, Electrical · NE

The MMI (multimedia interface) spontaneously reboots numerous times while driving. When the reboots happen, the screen goes black and key systems such as the backup camera, rear obstacle detection, and navigation, become unavailable until the reboot completes and the systems reload. Restoring functionality requires user input to get through the loading screens. The process is extremely distracting to the driver and there is no way to prevent it from happening

Filed Jun 10, 2025 · WA

The infotainment system occasionally shuts down while driving, resulting in a blank screen and a reboot of the MMI after a short period. This is particularly concerning when backing up the car, as the sensors and backup cameras also become inoperative. The Audi dealership in Seattle performed the annual scheduled service in May 2025 but did not investigate this problem.

Filed May 30, 2025 · CA

The MMI (infotainment screen) constantly reboots every 10 minutes or so while driving, requiring me to re log back in in order to use maps or music or calls or backup cameras.

Filed May 21, 2025 · Driver assistance, Electrical · VA

The MMI (multi-media interface) frequently reboots during driving, resulting in a black screen and the inoperability of key systems such as the backup camera, rear obstacle detection, navigation, and cell phone tethering (for hands-free operation). These reboots require user input, including entering a PIN to log into the user account (if set up) and repeatedly tapping on the MMI, which can be highly distracting while driving. By its very nature, the reboot catches the driver by surprise and requires diverting attention from driving.Typically, this user input is provided while stationary, immediately after starting the vehicle. The issue emerged sometime in February or March 2025. The vehicle was last serviced on April 17, 2025, at an Audi dealer. The dealer performed the recommended service. This issue constitutes a safety concern, as reboots can occur during reverse parking maneuvers, rendering the backup camera and obstacle detection sensors inoperable until the system reloads. Additionally, reboots completely disable the navigation screens and necessitate multiple user inputs to restore functionality, which can be hazardous while driving. Many states have enacted hands-free laws and requirements that mandate the use of dash-mounted systems to comply with these regulations. The reboots render such systems inoperative.

Filed Apr 30, 2025 · Driver assistance, Electrical · NJ

The MMI (multi-media interface) frequently reboots during driving, resulting in a black screen and the inoperability of key systems such as the backup camera, rear obstacle detection, navigation, and cell phone tethering (for hands-free operation). These reboots require user input, including entering a PIN to log into the user account (if set up) and repeatedly tapping on the MMI, which can be highly distracting while driving. By its very nature, the reboot catches the driver by surprise and requires diverting attention from driving.Typically, this user input is provided while stationary, immediately after starting the vehicle. The issue emerged sometime in February or March 2025. The vehicle had the software update done at Flemington Audi and problem still persists today. This issue constitutes a safety concern, as reboots can occur during reverse parking maneuvers, rendering the backup camera and obstacle detection sensors inoperable until the system reloads. Additionally, reboots completely disable the navigation screens and necessitate multiple user inputs to restore functionality, which can be hazardous while driving. Many states have enacted hands-free laws and requirements that mandate the use of dash-mounted systems to comply with these regulations. The reboots render such systems inoperative. Numerous reports on online user forums suggest that this issue is widespread and affects the same model year vehicles. For instance, see https://www.audiworld.com/forums/a4-...20-a4-3082501/. Several Technical Service Bulletins (TSBs) filed with the federal safety agency indicate that available software updates should be applied to address infotainment-related issues. Relevant TSB numbers include: TSB 2067021, TSB 2076404, and TSB 2069112.