2012 Audi Q5: sunroof shattered

Filed Oct 2, 2025 · Body · AZ

The vehicle sunroof exploded. On March 10th at approximately 12:15pm, while driving down the road from my residence in my 2012 Audi Q5, the sunroof blew up, without warning, causing shattered glass to fall inside the cab of the vehicle onto myself, and my then nine year old son, causing minor cuts, and small pieces of glass to be lodged into the skin of our arms, chest, and head . I called the Audi service ref repairs, and was told it would take three months, before the service department could look at and repair my vehicle, as they were backed up with repairs. I ordered a new sunroof windshield and did a self repair and calibration. I followed up with Audi, advising of the incident, and was told the SUNROOF was under a recall, but their records, this item had been address on my vehicle, no further assistance was offered.

Filed Apr 17, 2025 · Engine · AZ · 2 injuries

On [xxx] at [xxx], at my home, I pulled out of driveway in my 2012 audi 2012 q5, I drove three houses down, and the sunroof exploded sending shattered glass on myself, my then [xxx] son, and into the cabin of the car. I called audi for repair, but was informed there was a 3 to 4 month wait, ordered a on repairs. So I ordered a replacement and installed myself. On [xxx] my 2012 audi q5, would not start, dash fault indicated crankcase/ camshaft not alinged. Put vehicle in a audi repair shop (not dealership) for repairs. Damage was crankcase, timing chain, and timing chain tensioner research done found that there was six recalls on the vehicle, one involving the sunroof shattering, and the other involving the crankcase, timing chain, and tensioner. On 04/15/2025 I called audi at 800‑822‑2834 about the incidents, and inquiring about the six recalls, attempting to make sure the repairs had been completed. The representative was able to provide dates that a case was closed based on the VIN of my vehicle but was not able to confirm that the recall repairs had been done, she stated a claim being closed "usually meant a repair was done. But only the dealership that opened the case would have more information. I requested the dealership information, advising that I was concerned as thus far the recall repairs seem to be failing, and the recall on the airbags could cause potential death if deployed. I requested a supervisor call back. On 04/16/2025 I received a call back from a supervisor name juan/id 43248. I explained to him the issue with the previous recalls failing and my concerns about the airbags, and asked for the dealership name and number that did the repairs. He refused to give me the information sighting it contained information on the previous owner. I seek to confirm that these repairs were actually done in fear that they may not have been, and if a airbag is deployed I and passengers may end up dead as a result. Please advise. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c.

Filed Sep 25, 2019 · Body · 84,840 miles · CT

While driving at steady highway speed and all windows closed, the car front sunroof glass section "exploded" quite loudly with glass bits thrown into the air and other small chunky sections falling into the fabric liner area. Happily not into the cabin. About 2-3 inch broken perimeter edge of glass remains in place. No indication of road debris hitting the car (nor passing by an overpass or from truck roof etc. Outside temp about 75f. See included pics.

Filed Jan 29, 2019 · Body · 77,000 miles · WI

Due to extreme cold weather the rear sunroof glass pane shattered. The vehicle was parked over night in negative degree weather; not in motion. Audi dealership recognizes this as a natural caused instance, not covered by warranty and not covered under the past recall, which was only for the front sunroof glass pane.

Filed May 4, 2016 · 40,000 miles · TX

My husband and I were driving in my 2012 audi q5 on the highway on may 4 when the sunroof shattered, dropping glass all over the interior of the car and us. There were no other vehicles ahead of or next to us, no overpasses, no people... The sunroof blew out from the inside and the vehicle behind us swerved as glass flew at their car. We were traveling at 75 MPH, the legal speed for the road. The temperature was a moderate 73 degrees f. The car just turned over 40,000 miles and the warranty expired on jan. 31. The car is kept in the garage at home and at work.