In 2017 while driving in 10 degree weather, the overheat warning light and message to turn off engine came in. The car was not actually overheating and we took it straight to the dealership. They were not able to get it to replicate and advised it was possibly a faulty sensor. Fast forward to fall of 2023, the same warning light came on as soon as the car was turned on. Still no actual overheating per the dial in the car. We did check the coolant level and it was low. Dealership looked at and stated the didn't see any leaks and suggested replacing thermostat. Took to another shop and they found a small leak in the water pump so we had it replaced. Car has less than 60k miles on it. Engine failure, fire are all concerns. Especially when commuting at high speeds on a highway. We're either dealing with a faulty water pump or thermostat.
2014 Audi Q5 engine complaints
Page 2 of 2: complaints 11 to 38 of 38, newest first, as owners wrote them.
The contact owns a 2014 Audi Q5. The contact stated that while her son was driving at an undisclosed speed, the vehicle stalled and lost motive power. The contact's son was able to restart the vehicle. The contact stated that the vehicle was consuming an excessive amount of engine oil. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 200,000.
I bought my 2014 Audi Q5 in September of 2019 with 74, 291 miles from a reputable dealership in Cleveland, OH. After a few months of driving, I began to notice that the vehicle did not retain oil. This caused oil leaks which led to internal spillage, subsequent parts damage and random stalling. As a result, in May of 2022, during rush hour traffic, my car failed to accelerate mid-intersection, leaving myself and my passengers in danger of collision. After dealership and independent inspection, it was determined there was an issue with the piston rings in the 2.0 Turbo engine. After speaking with the mechanic, Audi USA and conducting online research, I found that this has been noted and reported to Audi on several occasions for makes and models dating as far back as 2012. Because this is major engine issue, I fear for what other repercussions may result from the negligence. Upon further research, I also found that several class action lawsuits have been filed country-wide due to concern of this factory malfunction. These vehicles are large and capable of irreparable damage. Whatever steps can be taken to avoid sudden engine failure similar to my own is of highest priority.
Engine oil consumption between every 200miles and 300miles spends a quarter of complete engine oil
Timing chain, turbocharger and high pressure fuel pump has to be replaced for the car with 75000 miles on it. Was advised by the shop supervisor that it’s caused by faulty engine. That this type of damage is highly unlikely for the car under 100000 miles. Turbocharger is under extended warranty from the previous Audi recall.
Check engine light on and diagnostic test shows particular matter sensor malfunction. This is apparently under recall, but my VIN is not included
My 2014 Audi Q5 2.0L Turbo, at 84339 miles, is consuming oil between oil changes. 4300 miles after my last oil change by the Audi dealership, I had to add oil. The dealership, Gwinnett Audi, 3190 Satellite Blvd, Duluth, GA 30090, said that Audi is paying for the oil top off for all customers. Seems odd that if this is normal that Audi would voluntarily reimburse the dealership for this expense. I am concerned, based on internet searches, that this will continue to get worse and I will be adding more and more oil without getting the problem resolved. The dealership told me it would cost $7,000 to fix the engine and there is no longer a warranty. This vehicle should not be burning oil at $80,000 miles. Audi needs to make permanent repairs to fix the problem, not just put a bandaid on it. I am not the only Audi owner with this problem.
I am writing about an incident that happened to my wife while she was driving my car from Los Angeles, CA to Phoenix, AZ on June 16, 2021. My wife was driving the Audi Q5 at approximately 75mph and 125 miles west of Phoenix (near the CA/AZ border) when the car suddenly loss power. She stepped on the gas and noticed the speed gradually dropping. Fortunately, she had the presence of mind and barely had enough time to pull over to the shoulder. It was at this point that she called to tell me that the car would no longer start and the “check engine” and “EPC” light indicators were illuminated. This occurred at approximately 12:30 noon during a severe heatwave where the outside temperature was 117 degrees. I asked her to wait for 10 minutes to try to restart the car; the car would not restart. She called AAA Towing and was told the wait would be over one hour because of the rural location (Quartzsite, AZ). She ended up waiting a little over 3 hours in her car, without air conditioning, in 117 degrees for a tow truck driver to arrive. The car was towed to her sister’s house in Goodyear, AZ at a cost of $673. The next day, she had the car towed to the Audi Dealership in Peoria, AZ where it was diagnosed the car had suffered a fuel vapor lock due to the heat. The car has less than 28,000 miles on the odometer when the incident happened. Audi Peoria kept the car for a couple of days because the parts had to be ordered from Los Angeles. Ultimately, the repair bill from the dealership came to $1,983. I felt helpless and scared for my wife that I was not able to assist her as I was 3 hours away. What if my wife (or another driver) was unable to pull over to the side of the road? The chances of an accident are dramatically increased if the vehicle was stuck on the highway. As you can imagine, my wife has been traumatized by this incident and we are both fearful that this incident can happen again. Therefore, we request that the federal safety agency investigate this incident.
This SUV has a 2.0 engine that consumes oil. I have to add a quart every 200-300 miles as the IP light indicates the engine is at the minimum oil level. This is not normal to be adding oil this frequently. Audi/VW has had problems in the past with vehicles that used excessive amounts of oil and a settlement was reached with owners. It seems they have not fixed the issue and I believe an investigation is needed and corrective action should be taken again by Audi/VW to make owners whole and to finally fix the problem. They need to find the root cause of this problem and fix it.
Slight oil leak from oil cooler line slight leak at the coolant reservoir. Burns oil quickly
After 53661 check engine light came on,after driving it it went off only to come back on and stay on. After taking it to the dealer "found timing chain stretched. Replaced timing chain and tensoner"
Check engine light started coming on intermittently at 64683 miles. Car was taken to audi dealer to trouble shoot. Diagnosed as "cold start fuel performance fault caused by stretched timing belt." out side of warranty and class action law suit audi found at fault for earlier models for this.
Tl* the contact owns a 2014 audi q5. While the vehicle was parked outside of the contact's residence, the check engine oil warning indicator illuminated when the vehicle was started. The contact stated that she needed to add oil to the engine every two weeks. The vehicle was taken to biener audi (located at 795 northern blvd, great neck, ny 11021, (516) 829-2834) three times. On october 13, 2019, the contact was informed that the piston sizes were too small and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 81,886.
Tl* the contact owns a 2014 audi q5. While driving approximately 30 MPH, the vehicle independently accelerated up to 80 MPH. The contact shifted into neutral and the vehicle gradually came to a stop without crashing. The contact stated that the tachometer was red-lined at the time. The vehicle was taken to audi orland park (located at 8021 159th st, tinley park, il 60477, (708) 342-0300) where it was diagnosed that both water pumps failed and needed to be replaced. The vehicle was repaired. The manufacturer was not contacted. The approximate failure mileage was 130,000.
Timing chain
Under recall 18v229000 (audi recall 19n4) my vehicle had the power to the after-motor pump disconnected in oct. '18. Instructions per the recall notice and the dealer was that replacement pumps would be installed as they became available in early '19. After not receiving any notice from audi this spring, I called the dealer to inquire about the replacement pumps. I was told by the service manager that "audi decided not to replace the pumps after all". Your site currently shows that my specific VIN is clear of any recalls, suggesting that the original recall notice was modified in some manner to no longer show that the pumps needed to be replaced after all. Yet my vehicle is showing-up on websites like carfax and autocheck as still having an outstanding recall due. So I need confirmation of either 1) audi is still required to replace the pumps as they agreed to in the original recall, or 2) they have been relieved of that requirement and that my vehicle is truly cleared of any further action. This is very important as I am attempting to sell my vehicle...and with the recall status showing open on public sites, it appears that I'm trying to sell damaged goods. Thank you for your assistance!
I took my vehicle to audi and had it partially fixed. They stated there were two parts to this phase. I completed phase 1; however, the recall has not been lifted because phase 2 has not been released by audi to the dealerships yet. I was told it would happen late this winter. The problem I face is that I have to ship my pov to germany for a military assignment there. I need to have no recalls on my vehicle in order to do so. Please assist. Thank you.
Tl* the contact owns a 2014 audi q5. While driving 70 MPH, the engine turned off and the electronic power control indicator illuminated. The vehicle was towed to audi san diego (9010 miramar rd, san diego, ca 92126) and remained there for three weeks. The manufacturer was also contacted and did not assist. The vehicle was not diagnosed or repaired. The approximate failure mileage was 37,000. The VIN was unavailable.
Audi dealership keep saying there is no open time for appointment on mondays; the only day I have off at work. I can only take the vehicle on a monday.
While driving the car, car suddenly stopped... A lot of lights came on in the dashboard. There was a burning smell inside the car. Car wouldn't start after that and had to be manually pushed to the side of the road. Audi service inspected the car and said that engine had internal damage and I was asked to replace the engine. Car only had 35,000 miles on it. Warranty had expired just few months earlier. I had gotten service done every year at the same audi service dealership and had gotten a service just a few weeks before this happened! I was asked to replace the engine at my cost!! Later I was offered assistance from audi, but it still cost me $4,500 out of my pocket for a 4 yr old car with 35k miles on it and serviced every year by audi!! Lost faith in the audi brand and the local audi dealership & service.
Engine and engine coolant system recall
"fuel pump" while driving home after a road trip on the highway (in the left fast lane) my car suddenly lost power and would not accelerate when pressing on the accelerator. The "ecp" warning light came on and I had to ease the car to a stop on the left shoulder. After about 5+ minutes, I was able to start the car again and move it over to the right-hand lane when the car stuttered and shut off again. This time I was on the right shoulder. After another few minutes, I was able to start the car again and called ahead to take it in the nearest audi dealership (in the town I was returning home from). The car had seemed a little hesitant to start. The next day (just before closing), that audi dealership's diagnostic tests determined the error code to be '2043758/8 punch 2 & 3' which required replacement of the fuel pump. Four parts needed: fuel pump, cap, washer and 'repair set'. Since this dealership couldn't explain what the 'repair set' was needed for - the most expensive part - I called other audi dealerships and searched the internet for information. No other source mentioned a 'repair set'. Also, all but one other parts department said that the fuel pump part was backordered by 1-2 weeks due to many recent issues with the this part. Since it seemed that I was being taken advantage of by that first dealership, I purchased the 3 parts (pump, cap & washer) at the only audi dealership that seemed to have the pump (about an hour away from my home town) and made a service appointment at another dealership near the town I was visiting. A convoluted process to get my q5 fixed but due to the number of reported issues with the fuel pump according to the audi mechanic, there is a problem with the audi fuel pump in addition to fuel pump flange recall.
I have just been told today that audi previously issued a recall, their number 19m1, for these cars including my car (2.0t engine) to reprogram the auxiliary coolant pump to prevent fires. Although I have had the car maintained by audi, and have had other recalls performed before and after this period, I have never received this recall notice from audi. My concern is that there are recalls that are apparently not being sent out. I've never had this recall mentioned by any dealership while I was there for other purposes, either. Audi has issued a new second recall stating that the entire pump will need to be replaced but they are dragging their heels, claiming it will be more than six months (2019) before they have any idea of a program to address the issue. Six months to act on a fire danger is arguably irresponsible.
Tl* the contact owns a 2014 audi q5. The contact received notification of the federal safety agency campaign number: 18v229000 (engine and engine cooling); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Paul miller audi (179 us-46, parsippany, nj 07054, (973) 575-7750) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available.
Audi q5 during afternoon hr's driving from work 30 miles and outside temperature 95f, inside maintaining temperature around 65f cool running, at left turn signal about to turn left engine stooped and steering wheel locked . It's struck in road about 45 min and when tried to start it's unable to start. Later after 45 minutes when tried it started and able to pull to parking lot. Once I stopped and start at parking lot same issue engine stooped itself , waited for 30 minutes than try to start it started - I drove in parking lot for few yards again engine stooped and steering while locked. I towed to audi showroom. Showroom service saying it's working fine no issues. The only my concern is that if it's happen in freeway @ speed 60 MPH engine stops than think about the condition of accident. Light indicator on the vehicle is showing ecc. Miles on vehicle : 55k
2014 audi q5 3l turbo diesel would not start on jan 1. Vehicle had "aux heater " recall performed by dealer within the prior week. As the outside temperature was frigid (car indicated below 8f) suspect diesel 'waxing' may be contributory factor. Towing company suggest this is a known issue, and owner message boards suggest similar, but audi are very deliberate in not answering question. Service department rep when asked states there is no diesel additive required for such cold weather and they have never personally seen diesel waxing with audi. Vehicle has been audi dealer serviced at prescribed intervals from new. Tried the vehicle multiple times and even in temperatures of 12-20f vehicle subsequently did not start - engine and battery warning lights remaining illuminated. The keyfob would also not release as the vehicle 'thought' the ignition was 'on' and requested it be turned off before leaving vehicle which was not possible, thus further draining battery. Given that audi appear to have a prevalent 'don't ask, don't tell' culture on potential problems am reporting this incident so that occurrence data may be independently analyzed and verified.
When starting my car the engine makes a loud rattling noise.
This is brand new audi q5 I purchased roughly a month earlier. While driving on the freeway, multiple cars began honking and waving at us. I pulled off the freeway and was notified that black some was appearing from the rear of the vehicle. I notified the manufacturer of the issue and they towed the car to the nearest dealership for service. The service crew did confirm an issue with the engine. A weep hole was found on side of transmissions that was leaking oil which caused black smoke to appear from the engine. The service team ended up replacing the entire transmission.
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