2015 Audi Q5 fuel system complaints

Filed Sep 23, 2017 · Fuel system · AR

I do not have any problem with my car. But I have another important thing to remind who is responsible for informing any recalls. My car had few recalls previously and each time I got a notification. But for the latest open recall that my car has, no one informed me. The recalling has began since may 2017 and no one informed this recall for nearly 4 months until I called the dealership 2 weeks ago for scheduling my service date. And the dealership representative told me that imy car has a recall. And this recall is more risky and dangerous and what if something happened. And who will take the responsibilty of loosing my and my family's lives? And even this is something important recall they scheduled me for october 6th for taking care of the recall and service. This is so dissapointed and why nobody inform these recalls. Who will take the responsibility. I called audi and they said they are not sending any reminders but the federal safety agency send notices. Please I need a considerable reply for this and please never let this happen again.

Filed Jul 12, 2017 · Fuel system · NJ

Tl* the contact owns a 2015 audi q5. The contact received notification of the federal safety agency campaign number: 17v298000 (fuel system, gasoline) and took the vehicle to the dealer (jack daniels audi of upper saddle river located at 243 route 17 south, upper saddle river, nj 07458) for the recall remedy. The contact stated that the fuel filter flange was inspected by the technician who found no cracks, but applied protective film. The contact was concerned that the film would not be durable or a permanent repair. The contact requested that the technician replace the fuel filter flange at her expense; however, the manufacturer would not release the necessary fuel filter. The manufacturer was notified of the issue and failed to provide any technical information to the durability of the protective film. The call was then escalated to a team leader who was unable to answer if additional maintenance or inspection was required moving forward after the recall remedy. The contact had not experienced a failure.