During a state inspection, the technician discovered that the water pump was damaged and was leaking coolant onto the engine. The coolant overflow was below minimum, but no low coolant lights appeared on the dash. The repair cost me $1200 out of pocket, and no assistance was offered as the vehicle is just out of warranty. This issue is commonly documented as highly prevalent in the 2017 Q7, among other models--poor design of the pump is resulting in premature failures. There was a class action law suit against other Audi models that is providing relief to consumers and extending warranty for this issue. With the number of failures being reported, please extend this support to Audi Q7!
2017 Audi Q7 engine complaints
Page 3 of 3: complaints 41 to 62 of 62, newest first, as owners wrote them.
Rear coil spring broken- both sides water pump leaking at 70k miles
Water pump failure. A very well known issue with this particular part and the same exact vehicle as mine, also with lots of other Audi models.
The water pump was leaking while I was on the highway and smoke came out from the engine blocking my view. Had to make an emergency maneuver and pull over immediately.
Abnormally early water pump failure. This is a known Audi-wide issue with other recalls on different engines. A substandard OEM water pump is used from the factory
Water pump failure at 46k miles.
Coolant smell than smoke and stopped engine on highway. Very scary .
Purchased 2017 Q7 sometime back in August of 2019. the car had about 42k miles on it as it was a used CPO car. After purchase the car was driven around 8900 miles suddenly the warning sign and sound occurs to warned to add engine oil. This is not supposed to happen as the car can drive up to 10k miles in single oil change. Went to the dealer right away & they blame on the tech saying " he must have not added enough oil my mistake. 2nd, 3rd, 4th, 5th,6th time I experienced the issue I reported them and they always came back something related my driving style, or behavior that is causing the issue and nothing at their fault. They always says something to avoid to look further to the problem or to avoid/admitted their mistake ( Manufacture). I didn't even realize that they are probably trying to push the car mileage out of factory warranty as well. than I got the warning came in below 6k miles and seeing very high oil consumption ratio but by than my car has close to 111k miles on it - I had to show my research result of on going Audi oil consumption cases for different model than the took the car and ran some test and found out that my car burns 1.52 litter of engine oil in every 1000 miles that it runs back then. Audi tech recommended engine replacement or piston ring replacement. Now my car burns so much engine oil that every 580 miles I need to add a QT of oil to keep driving. Talked to Audi customer service, the dealer service managers and they all saying that the car has high mileage but there are lots of Audi car has the same issue though they cant help me since my car has high mileage. I feel like this is Audi's manufactural issues to begin with to build a car with poor quality piston head and piston rings. the cylinder can bust and catch file, or piston can brake while driving also burns so much oil that it sure pollute the air - there are 100's of thousands of Audi with same problem to produce enough CO@ that we can avoid by holding them accountable.
The water pump, thermostat housing, thermostat, and coolant crossover pipe were replaced to address a coolant leak issue. This was a repair done outside of the warranty at a cost of $2025. The mileage on the car was 65893.
This car has been regularly serviced by Audi for it’s entire lifespan. Today during service, the Audi technician discovered that the water pump had cracked and was leaking coolant onto the engine. The repair will cost me $1500 out of pocket, and neither the dealership nor Audi will offer any assistance. This issue is commonly documented as highly prevalent in the 2017 Q7, among other models.
The contact owns a 2017 Audi Q7. The contact stated that while driving approximately 40-45 MPH, the vehicle was hesitating while driving. The vehicle was consuming an excessive amount of oil. The add oil indicator light was illuminated. The contact purchased 4 to 5 additional quarts of oil. The vehicle was taken to the local dealer and the contact was informed that the vehicle was working as designed and there were no leaks found. The vehicle was taken to the dealer again for an oil consumption test. The contact was informed the vehicle was consuming 1 quart of oil. The recommendation was to install a condenser breather. The vehicle was repaired however, the failure recurred. The manufacturer was notified however, no further assistance was provided. The failure mileage was approximately 57,000.
At 35,400 miles, the car indicated low coolant via dash message. Audi dealer then diagnosed as a leaking water pump that requires replacement. Continued driving could have led to complete engine failure, since the engine would overheat and be destroyed by a lack of coolant. This type of water pump failure should never happen at such low mileage, yet this is a common problem with Audi models. I had to pay out of pocket for repairs.
Car has 50k miles on it and was told by the dealer the water pump needs to be replaced!
main water pump failure at 45 K witout any leaks or warning signs . confirmed by independent repair shop . spoked with other shops and its seams like common almoust guaranteed failure because of use plastic parts inside pump unit . average pump life span 15 - 40 .000 miles . cost to repair 1200 $ and week that took to get parts
Water pump failed at 42,xxx miles, well below the 50,000 mile warranty of the vehicle. Totally unacceptable for this type of luxury SUV and no support from Audi or my local dealer to cover any of the nearly $1500 charges to replace the water pump and refill / test the system with coolant. If the car wasn't in my garage at home, I could have been left stranded several hundred miles from any type of service or repairs. This is a common problem with other previous Audi SUVs and there should be an extended warranty for these repairs, something the manufacturer didn't build the car right to save a few dollars and leaving Owners to foot the high repair bills and deal with being stranded. If this would have happened while driving on the highway, my engine could have overheated and caught fire or caused a high-speed accident, possibly injuring me, my family, and others. The vehicle has been repaired by the Audi dealer but at a very high cost. There were no warning lamps, messages or other symptoms of the problem prior to the failure.
I purchased my 2017 Audi Q7 in August 2016. The vehicle is advertised as requiring servicing and oil change every 10,000 miles. Unfortunately, my vehicle has never made it to a 10,000 mile interval without the yellow oil indicator light come on. When I asked the Audi service agent , he states that the car does not typically make it to a 10,000 mile interval because of the large engine. Over the past 5 years the interval to add one quart of oil has been less and less. It has gone from ~9500, 7500, 3000 intervals. On July 22, 2021 I took my car in for the 80,000 mile service. The actual mileage on the odometer was 80,304. The car service was complete and returned. On August 16, 2021, my yellow oil indicator light came on at 81,588 miles. I called the my local Audi Service and was advised to come in for an oil consumption test. I also notified the National Audi Customer Service line to voice my concern for my car. I inquired if oil consumption is a known issue in the Audi Q7 2017. There was not a clear admission of this concern in their vehicles but it made me concern that this could be an issue because of historical issues with Audi's early consumption of oil. I am concerned because this vehicle has the oil indicator light come on in shorter intervals which make me concerned about the longevity and reliability of the engine.
While driving down a local city street, the car began to lose power, flashed a bunch of error codes and then lost power within a few seconds. The steering wheel locked when this happened so the car could not safely be steered off the road. They did initially replace the battery thinking that that was the cause but it happened shortly after leaving the mechanic so it we took at back which is when we were told that a software update was needed but that only the dealership can do this. The car is now sitting at the dealership but that are now telling us that we must buy their battery otherwise they can't work on it.
Water pump leaked and had to be replaced at 50,000 miles and 4 1/2 years old.
At approximately 54k miles the cooling system pump was diagnosed by the audi dealer that it was leaking. I had to have the pump and all associated parts replaced. This is a common failure with this model. I believe audi is using inferior pumps.
The vehicles auto off feature activates before the vehicle is completely stopped. When attempting to accelerate after 'almost' stopping, say at an unprotected left turn where you're inching out, it doesn't go. The engine will be shutting down as you press the accelerator. It takes 2-3 seconds for the engine to start, and you are now primed for t-boning, which has happened on numnerous occassions. It also happens at 4-way stops. Others will honk at me to go, and it won't. The dealer said to put it in sport or disable to feature each time the vehicle is started. I shouldn't have to remember to turn off a feature every time. The same feature works flawlessly in the a4 I own.
Tl* the contact owns a 2017 audi q7. The contact received a recall notification for the federal safety agency campaign number: 18v229000 (engine & engine cooling) and stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. The dealer (audi coral springs, 5555 sr 7 coral springs, florida 33067) confirmed that parts were not available to perform the recall repair. The manufacturer was notified. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2017 audi q7. While the vehicle was stopped at a red light or stop sign, it stalled and shut off. The contact had to push the start button for the vehicle to return to normal. When the contact came to a stop, the failure recurred. The contact stated that the failure became more consistent. The contact had not taken the vehicle to a certified mechanic or dealer. The vehicle was not diagnosed or repaired. The approximate failure mileage was 30,000.
VIN decoder
See the problems and recalls for an exact car
Buying a used 2017 Audi Q7?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history