Service airbag light came on one week before airbags in the front driver in front passenger side ruptured on their own in the middle of driving. This is cars the seat belts and the front seats to lock up and we now have no airbags. We did bring it in to see if we could get it at least the steering wheel one replaced because of the recall but the dealership (todd wenzel) and Grand Rapids Michigan stated that they refused to do it because they thought we were in an accident but you can clearly see we were not in an accident. The vehicle was also sold to me by a dealership that did not disclose the airbags had a recall and I did not find out until after the purchase was made.
2014 Buick Enclave airbags complaints
Page 2 of 8: complaints 11 to 40 of 205, newest first, as owners wrote them.
The contact owns a 2014 Buick Enclave. The contact received notification of the federal safety agency Campaign Number: 23V334000 (AIR BAGS); however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that the recall repair was already performed; however, the air bag warning light was constantly illuminated. The contact stated that an unknown part was replaced on the battery. The contact was informed that the sensor failed to function as intended. The contact stated that other local dealers had no parts to perform the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. VIN tool showed no open recall.
See attached document for complaint. In June 2023, I received a safety recall from GM, identified with the number N232404980, informing me that my 2014 Buick Enclave SUV, VIN : had a dangerous defect in the front-driver airbag inflater. The letter stated that the necessary parts to repair my vehicle were not available on that date. For the past two years, I have been calling the dealers closest to my address, and they always give me the same response: "We don't have that spare part available yet" and that I should keep waiting . Two years have passed since their recall, and they still have not resolved my problem. Therefore, I am writing this letter so that you know that I am awaiting soon repair, and also to record that they are aware of the situation and that, therefore, GM is responsible for any safety issues that may arise due to your failure to guarantee the means of correcting the aforementioned defect in my car.
The contact owns a 2014 Buick Enclave. The contact received notification of the federal safety agency Campaign Number: 23V334000 (AIR BAGS); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2014 Buick Enclave. The contact stated that on several occasions while the vehicle was started, the message “Service Air Bags” was displayed, and the red seat belt warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed and DTC: B0014 and B0022 were retrieved. The contact stated that the passenger’s side seat belt anchor pretensioner showed a poor connection and needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that after the diagnostic test was performed, the seat belt warning light was not illuminated at start up. The manufacturer was notified of the failure. The failure mileage was approximately 85,500.
I received notice of this recall June 2023. Today still no resolution. My car display often shows SERVICE AIRBAG SOON but I'm still waiting. Why should it take 2 years for a resolution?
The contact owns a 2014 Buick Enclave. The contact stated that while driving at an undisclosed speed, the message "Service Air Bag" was displayed. The air bag warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to the federal safety agency Campaign Number: 23V334000 (Air Bags); the VIN was included, but the vehicle was already repaired under the recall. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 180,000.
The contact owns a 2014 Buick Enclave. The contact stated that while his wife was driving at unknown speeds in the snow, the brake pedal was applied, but the vehicle slid and crashed into an unknown vehicle. There were no warning lights illuminated. The air bags did not deploy. There was no reported fire or injuries. A police report was filed. The driver was able to drive away from the crash. The contact received notification of the federal safety agency Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. The failure mileage was approximately 163,000.
The contact owns a 2014 Buick Enclave. The contact received notification of the federal safety agency Campaign Number: 23V334000 (AIR BAGS); however, the part to do the recall repair was not yet available. The contact stated that the manufactured had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2014 Buick Enclave. The contact received notification of the federal safety agency Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2014 Buick Enclave. The contact received notification of the federal safety agency Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
See attached document for complaint.
The Service Air Bags indicator has been on for 3 years and I have tried to get this taken care of with Buick, East Side Madison as I have indicated on another complaint form December 06 2024 the federal safety agency ID Number: 11629225. Now, today my daughter tried to open the door and the car's electrical system went haywire and would not let her out. I had to manually get a key to unlock the door. The electrical system is now not functioning correctly. A relative just had the same thing happen, couldn't get out of her car, the car started on fire and she couldn't get out and was burned alive. I would like the manufacture to repurchase this car as soon as possible. It is not safe and I am afraid someone is going to get killed in this car if it is not taken off the road. Please let me know if we can get this done without lawyers involved. Thank you. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I have been trying for 3 years to get the airbags replaced that have been recalled due to safety concerns with Buick Service East Side Madison WI at 5402 High Crossing Blvd for the last 3 years. They said I have to wait for a letter to come from the Manufacture, which has never come. I printed out a recall letter that said my exact vehicle has a safety issue with the airbags and are recalled. Buick Service said they have tried to order them and cannot get them in due to no ETA. This is not acceptable. I have been driving around for years with faulty airbags that I cannot find anyone to help me get them replaced. I am scared every day when I drive this car due to the safety issues with the airbags that no one has helped me with for 3 years. I continue to get the runaround. This is why I am calling and filing this today. My son gave me this car about 4 years ago.
The contact owns a 2014 Buick Enclave. The contact stated while driving at an undisclosed speed, the air bag warning light was illuminated. The contact received notification of the federal safety agency Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The dealer informed the contact that the parts to repair the vehicle was on back order. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 147,000. Parts distribution disconnect.
The contact owns a 2014 Buick Enclave. The contact received notification of the federal safety agency Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2014 Buick Enclave. The contact received notification of the federal safety agency Campaign Number: 23V334000(Air Bags); however, the part to do the recall repair was not yet available. The contact stated an unknown warning light remained illuminated while the front passenger's side seat was occupied with the seat belt buckled. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. Parts distribution disconnect.
The contact owns a 2014 Buick Enclave. The contact received notification of the federal safety agency Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The air bag warning light was illuminated. The dealer was contacted. The manufacturer was made aware of the failure. The failure mileage was 174,000. Parts distribution disconnect.
The contact owns a 2014 Buick Enclave. The contact received notification of the federal safety agency Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the dealer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2014 Buick Enclave. The contact received notification of the federal safety agency Campaign Number: 23V344000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2014 Buick Enclave. The contact received notification of the federal safety agency Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
See attached document for complaint.
The contact owns a 2014 Buick Enclave. The contact received notification of the federal safety agency Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the message "Service Air Bag" was displayed. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 109,000. VIN tool confirms parts not available.
The contact owns a 2014 Buick Enclave. The contact received notification of the federal safety agency Campaign Number: 23V3344000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2014 Buick Enclave. The contact received notification of the federal safety agency Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available.
I am filing an online complaint per the federal safety agency's instructions on this recall if the manufacturer has not released a remedy yet. It's been well over a year.
See attached document for complaint.
The contact owns a 2014 Buick Enclave. The contact received notification of: the federal safety agency Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2014 Buick Enclave. The contact stated that the passenger’s side air bag warning light was illuminated. The contact received notification of the federal safety agency Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that an unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 158,236. VIN tool confirms parts not available.
I have been waitting over ayear for this recall I need to sell this vehicle and cannot because fo the open recall Can someone help me?
VIN decoder
See the problems and recalls for an exact car
Buying a used 2014 Buick Enclave?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history