For 6 months I have had a shutter in the front part of my car. When I accelerate the car violently shakes. The car was under bumper Bumper warranty when this problem started. I have taken it to my dealer on multiple occasions and they and their engineers cannot determine what is causing the problem. They have had several other enclaves come in with the same issues. They replaced my transmission among other things and nothing fixes it. I have contacted buick headquarters and I am only permitted to speak to customer service who only tells me the same thing that my dealership tells me. I am frustrated and don't know what to do. The problem is getting worse. The dealership says they are working with engineers and they cant seem to find the problem. I'm told my dealership has 6 other buick enclaves with the same issue and other dealerships he had some as well. There has been no warning icons show up.I have no copies of paperwork where my dealership has worked on my vehicle, but they have everything in their computer. My dealership is Bob Ross in Centerville, Ohio. I'm not sure if this is a safety issue or could become one since no one seems to know what is wrong with my vehicle.
2018 Buick Enclave transmission complaints
Page 2 of 2: complaints 11 to 16 of 16, newest first, as owners wrote them.
While on free way transmission stopped functioning properly after exit unable to move vehicles in gear. Dealer said it was a computer programming issue. Another instance 9 months later care emergency break would not dis engage even after shutting vehicle off and restarting several times that transmission would stop shifting soon received messages dealer said it was a computer programming error .
Second time in less than a month on a 2018 buick enclave that air conditioning unit/evaporator in vehicle is not working and vehicle is blowing hot air only. This occurs whether vehicle is in motion or stationary. This happens when vehicle is first powered on or over an extended drive (45 mins). Does not oscillate with change in speed. Does not oscillate with length of drive. Hot air blows the entire time and noise comes from dash that sounds like hydraulic door hinge.
Shortly after getting gas, the car will rev to 2-3rpm when lightly accelerating, and seem to "run rough". Then, after coming to a stop at a traffic light, the car will auto stop and then shift into neutral. I can not shift back into drive without pushing the start/stop button to restart the car. It does not happen every time I get gas, but all 3 times it has happened have been after getting gas. The first 2 times it happened, I was told there was a recall, which was the cause, but this last time, there was no recall, and they said there were no error codes, so they do not know what is wrong. The car stalling episodes occurred in august 2019, september 2019, and february 2020. It may or may not be related, but in october 2019, there were also 2 instances of an "evap leak" that were fixed.
I purchased a new 2018 enclave in september of 2018. I received a recall letter for the vehicle sometime during the spring 2019 so I went to my dealer service department to get it check and I was told everything was fine. Then in september I noticed the check engine light came on and the vehicle would not accelerate properly so I took it to the dealer service dept. Asap. They told me there was an issue with the transmission. They said that because I had less than 5,000 miles this issue should not be occurring. It's been 4 months and I have not received a reasonable time frame for when my vehicle will be ready. My rights as a consumer have been violated because I received a defective vehicle, which put my family and I at risk. The same dealership offered to give me a loaner vehicle that ended up being defective as well. This dealership is selling defective vehicles. They have told me that about 50 other people are going through the same issue and the only I can do is be patient, but during the time I have incurred many damages and inconvenience and this deanship along with gm have not given me any sort of resolution for the past 4 months.
Tl* the contact owns a 2018 buick enclave. The contact stated that when the vehicle was in reverse, the vehicle rolled forward without warning. The vehicle was taken to the suss buick gmc dealer (866‑608‑5251, 1301 s havana st, aurora, co 80012) where the technician test drove the vehicle and stated that the vehicle performed as designed. The manufacturer was made aware of the failure and referred the contact to the federal safety agency. The failure mileage was about 200.
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