2017 Buick Encore airbags complaints

Filed Oct 3, 2019 · Airbags · NY · crash

Consumer writes in regard to no airbag deployment after an accident. *as *js *bf the consumer stated the manufacturer was notified and stated the seat belts operated as designed. *js claim number xxxxxxxxxxxxxxxx ('parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).'

Filed Aug 7, 2019 · Airbags, Seat belts · 41,000 miles · PA · crash · fire · 1 injury

Tl* the contact owns a 2017 buick encore. The contact stated that while distracted by an insect on the windshield, the vehicle rear ended a 2019 gmc arcadia. The air bags did not deploy and the seat belts failed to restrain the contact and his head struck the steering wheel. The contact sustained injuries to his head and medical attention was provided. A police report was filed. In addition, there was smoke emerging from underneath the hood. The vehicle was towed to kelly buick (585 state ave, emmaus, pa 18049 (610) 364-5957) where it was recommended to contact on star. The vehicle was not repaired. The manufacturer was contacted who provided case number 923908 however, no further assistance was provided. The failure mileage was 41,000.

Filed Sep 10, 2018 · Airbags, Brakes · 95 miles · TX · crash · 1 injury

I had just leased this car, drove less than 2 miles from home when my brakes failed. I applied brakes to stop, but the car would not stop, it slowed to 14 MPH - kept moving until I slammed into truck approx 3-400' ahead of me, had plenty of room to stop. Pretensioner failed - driver seatbelt collapsed around me while locked in place the second I slammed on brake. Driver seatbelt was on passenger side - visa-versa - gm rep saw the seatbelts at my home - I showed them to him. He told me which belt belongs on which side and I told him they were on the opposite sides. He picked each up and showed me the 'r-l' on the end of the belt and the "r" was the collapsed belt. The gm rep said the 'intact' belt would have bruised the person, it did, my passenger. This can be verified by my passenger. Airbag sensor dispensed gas during same accident-airbag did not deploy. The car had over $10k damage, fixed - gm rep checked car because I continually saying the brakes and seatbelt failed to anyone at west point that would listen. After checking car he stated nothing was wrong. Different dealership diagnostic equip showed airbag was fixed but seatbelt never recalled, then the story changed that it was. The diagnostic info printout showed where I 'braked' but then no info recorded anywhere. My passengers seatbelt worked, I was thrown into steering wheel and was injured. I have been in contact with gm ceo with letters and the claims dept who tell me they can't help me. If my lease wasn't recalled and I apparently had the above issues, they should have fixed them before my receiving it. They would not even speak to my passenger, officer at accident, tow truck driver who saw the seatbelt hanging out my door at the scene. I am still being treated and only want fairness and a different car. This one has had so many little problems and oddities besides what I am discussing.