2011 Buick Lacrosse steering complaints

Filed Apr 9, 2014 · Acceleration, Body · 12,890 miles · CA · crash · 1 injury

While turning left at a major intersection, car lurched forward and gained speed/momentum while at same time steering wheel became stiff and very difficult to turn & driver could not control the car. Car did not complete the left turn but rather continued driving as if all on its own and crashed into a high curb on right side of car. Air bags did not deploy; front car parts simply crumbled and fell off; suspension was ruined; car tire was punctured along with the tire rim being cracked clear through in a couple of areas. Driver was injured with head injury, cracked rib, and broken rt. Forearm. Car was totaled out by the insurance company.

Filed Nov 23, 2011 · Steering · 2,900 miles · KY · crash

Have had continued problems with adjustable steering wheel locking mechanism the dealer has advised that it "is the way it is" returned multiple times . I was to find a major service repair on line about the problem and called the dealership. It was then supposed to be repaired...but within 5 miles of our home on a twisting road the steering wheel became disconnected from the locking devise!!!! I was to loose control of the car due to the way it happened...without any warning and lost control went off the road. I will not drive the car..($40,000 +) due to the way it is now. The dealership..gm..will be sending a tow truck to re service the problem today...(if the safety problem is correctable ) this has been a on going problem and dealership says 'this is the first time we have seen such a problem" (if so..why a service bulletin has been issued ..the federal safety agency 10038705..reff pi-0462..? The dealership and or gm did not stress the safety concerns of this problem. Everything else on this car has worked 100%...with exception of the loss of steering control after servicing after the service was performed for this condition.