The contact owns a 2011 Buick LaCrosse. The contact received notification of the federal safety agency Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the part was not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
2011 Buick Lacrosse suspension complaints
Page 2 of 2: complaints 11 to 27 of 27, newest first, as owners wrote them.
The contact owns a 2011 Buick LaCrosse. The contact received notification of the federal safety agency Campaign Number: 20V764000 (SUSPENSION) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2011 buick lacrosse. The contact received notification of the federal safety agency campaign number: 20v764000 (suspension) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2011 buick lacrosse. The contact received notification of the federal safety agency campaign number: 20v764000 (suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Moses cadillac buick gmc truck, inc (1406 washington st e, charleston, wv 25301) was made aware of the recall but informed the contact that the remedy was not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2011 buick lacrosse. The contact received notification of the federal safety agency campaign number: 20v764000 (suspension) however, the part to do the recall repair was unavailable. The contact called granite run buick gmc, inc. (1056 e baltimore pike, media, pa 19063, (610) 566-1991) where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Recall notice mailed to me dated january 2021. Gm recall #: n202308930. Rear suspension of toe links and adjuster fasteners require replacing in order to control the car. The gm recall center correspondence was dated december 10, 2020. I have contacted the status of this recall on 3/17/21, 4/2/21, and 4/29/21 with the same finding: incomplete remedy not yet available. I hope that you can help my buick dealer to receive necessary parts as soon as possible to avoid the risk of an accident.
Tl* the contact owns a 2011 buick lacrosse. The contact received notification of the federal safety agency campaign number: 20v764000 (suspension). The contact stated that reichard buick gmc (161 salem ave, dayton, oh 45406, (937) 356-3738) exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The part was not available for the repair. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2011 buick lacrosse. The contact received notification of the federal safety agency campaign number: 20v764000 (suspension) however, the part to do the recall repair was unavailable. The local dealer twin buick gmc located at 960 morse rd, columbus, oh 43229 was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Suspension needs service, warning came on
When in motion A/C doesn't really work, it rarely cools off and doesn't work when car is stopped. Defroster fogs up windows to where you can't see and can cause an accident. A/c blows out hot air but it's charged.
Tl* the contact owns a 2011 buick lacrosse. While driving various speeds or applying the brakes, the contact heard a loud thumping noise coming from the rear of the vehicle. There were no warning indicators illuminated. The dealer replaced both rear brakes, struts, and shocks; however, the failure recurred. The failure mileage was 90,000.
I was making a left turn and the car accelerated towards the right towards a curb on a residential street and steering wheel and car wheels locked up. I could not turn the wheels and the steering lost its power bringing the car to slam into the curb. I had no control of steering or turning the wheel of the car.
Tl* the contact owns a 2011 buick lacrosse. The contact stated that while driving at various speeds over a bump, a loud knocking noise continuously emitted from the front passenger's side. The failure occurred whenever encountering uneven road surfaces or bumps. The vehicle was taken to an authorized dealer for diagnosis. The technician stated that the failure was contributed to the front end suspension and the vehicle performed as designed. The manufacturer was notified of the defect. The approximate failure mileage was 10,000.
Tl* the contact owns a 2011 buick lacrosse. The contact stated that upon starting the vehicle, the service suspension light was illuminated on the instrument panel. The vehicle was not taken to have the failure diagnosed or repaired. The failure and current mileages were 1,810.
Tl* the contact owns a 2011 buick lacrosse. The contact stated that upon starting the vehicle, the service suspension light was illuminated on the instrument panel. The vehicle was taken to an authorized dealer where the failure was not diagnosed, but the contact was allowed to trade the vehicle in. The failure mileage was 400. The VIN was unavailable.
I was driving our buick lacrosse with 3036 miles on it, at 58 MPH, when the wheel began to jerk back & forth violently. I was skidding down the road unable to steer. I was able to get to the side of the road and eventually have the car towed in. The right rear tie rod bolt had broken. When this happened the suspension control arm was bent. Both parts have been replaced.. We were told they had not seen this happen before and no explanation as to what would have made it happen.
We bought a new 2011 buick lacrosse cxs 11-15-10, drove it 200 miles and the front suspension failed in costco parking lot at 10 MPH and no impact. The rim popped open at the center seam creating a big oval opening that locked up on the brake caliper, stopping the wheel which snapped the tie rod end, letting the tire wedge into the inner fender then the a-arm bent and caused some damage to the engine cradle. My wife cracked her head on the side window it went down so fast. The general motors engineer came to investigate the incident, found no impact damage, but refused to discuss the structural failure of the left front suspension. The tire shows no impact bruises and the rim has no damage except for a small chunk on the inside of the rim where the steering ram popped the rim when it locked into the inter fender. My point: if this happened at highway speed it would have caused a major accident. The rim started this chain reaction, but at such a minor speed the suspension should not have failed. I was told that this is a new suspension for the 2011 cxs sport model. Please look into this. I do not want to risk my families safety when I feel uncomfortable with the structural integrity of this new suspension and have ask for a refund. Gm has denied my request, and now it goes to my attorney. Please look into this for consumer safety.
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