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Cadillac CTS door locks problems

32 of the 2,220 owner complaints about the Cadillac CTS describe doors won't lock, open or latch, most of them for the 2008 model year.

owner complaints
32
worst model year
2008
typical repair cost reported
$1,000
typical mileage
61,000
Is there a fix? No recall or service bulletin covers this area of the car yet.

By model year

  • 2015
    1
  • 2012
    1
  • 2010
    2
  • 2009
    4
  • 2008
    15
  • 2007
    2
  • 2006
    2
  • 2005
    2
  • 2004
    1
  • 2003
    2

What owners say

Filed Feb 25, 2024 · Acceleration, Electrical · CA

Ever since I purchased this 2008 CTS vehicle, I have dumped thousands of dollars to repair the vehicle even after the "recall repairs". Problems persist and the car has become more dangerous than ever. The vehicle had inspected by the dealership a number of times the first 5 years of ownership the first 3, listed below, were the replaced recalls from dealership, the rest are known safety issues that gm denies to admit to faults and recalls. *Ignition starter replacement (still have starter failure issues after 2 repairs from gm) *washer fluid warmer removal (they just snipped the wires and removed the component but left hot wires exposed in vehicle) *motherboard ecm replacement recall(ecm is still faulty and has caused dozens of electrical issues. **************** battery drains over night. On my 6th battery (just bought new one 3 days ago) gauge cluster never recalibrated and is completely disabled. Don't know how fast im going how much gas or any other info related to. sunroof constantly leaking, flooding vehicle and destroying the electrical components which fried many relays including the door lock and power window components vehicle refuses to turn but cranks on fuel often will not allow a fill up ecm throwing irrelevant codes headlight failure due to seal defect that allows moisture into headlight casing frequent oil loss. 2018: vehicle engine failure whilst driving on freeway with zero warning nearly causing a fatal crash. Purchased new alternator (Shade tree auto in san Clemente) and had to pay 2000 for tow and alternator transmission failure and near miss collision into another vehicle on a steep incline road I have taken this vehicle to a multitude of repair shops and auto supply to get a diagnosis. Even the dealership didn't have any answers. Now I am out of a car. and money. These issues had been confirmed by Rorick Cadillac, Shade tree auto, oreily, s and s auto, auto zone.

Filed Nov 13, 2019 · Electrical · 40,000 miles · FL

Florida resident, but a spend summer in wyoming. I leave my 2 cars in my florida garage for the summer. Garage is not A/C so it gets hot. This year when I returned, I noticed my cadillac cue system was not responding when I touched the screen. The cue system controls almost all functions of the car. The cue system would be operational for a few seconds when the car is first started and then it would freeze or lock up. When this happened it would change various functions of the car. For example it would; 1) program current radio station on additional presets, 2) change preset driver settings such as seat, steering wheel and mirror locations, etc., 3) turn off automatic headlight functions, 4) turn off automatic door locking functions. Basically any function of the vehicle that can be changed as a user function thru the cue system, now is subject to be changed randomly while the car is being driven. Most of these functions that are randomly changed cannot be accessed except thru the cue system. Thus I no longer have control of my vehicle. Called dealer & made appt for service -- took car in on 10/17 -- dealer said they had to order new radio, had to match VIN# (not true) -- called 10/24 to see if they had part, they said not yet. -- went to dealer on 10/31, dealer said they did not know when they would get part, would call me. -- said I wasn't alone with this problem. -- dealer said would cost 1700 to fix problem -- as of 11/13 still have not heard anything. -- called cadillac support 11/12, they said they would get back with me. Found out via user forums that cadillac was aware of problem years ago, thousands of users have this problem. I was not informed of problem when I bought car; this is a safety issue and a fraud issue by cadillac. Over 660,000 cadillacs have this problem. No wonder they are having problems getting parts.

Filed Oct 28, 2019 · Brakes, Electrical · 185,000 miles · CA

Tl* the contact owns a 2003 cadillac cts. While driving various speeds, the brake pedal traveled to the floorboard when it was depressed and the vehicle failed to stop. Also, the key became stuck inside the ignition switch and the contact detected fuel leaking from the vehicle. Furthermore, the "remove key" message was displayed and the door lock and air bag warning indicators illuminated. The contact called winter chevrolet (3750 century ct, pittsburg, ca 94565, (925) 232-0290) and informed them of the failure. The vehicle was taken to an independent mechanic where the brakes, key, and battery were replaced. The manufacturer was contacted and referred the contact to the federal safety agency. The failure mileage was 185,000.

Filed Dec 15, 2018 · Body · VA

Finish up on previous complaint concerning front door latches on 2008 cadillac cts4 that will not allow front doors to open from the outer latches setting up a dangerous situation in case of accident or fire. The dealer that diagnosed the problem didn't seem to take it to serious, a mere $1800.00 should fix it. Hope you people realize the possible danger involved here. Thanks

Filed Jun 6, 2018 · Body · 37,367 miles · CA

Front passenger door fails to open from outside the vehicle, first intermittently, then constantly. After inspecting the vehicle, dealer said it was a faulty door lock actuator, and that eventually, the door wouldn't open either from the inside or outside of the vehicle. This is a safety issue that I'd like the ntsb to investigate. Dealer said there were no campaigns on the issue. The car is garaged 100% of the time when not being driven. It had 37,367 miles on the odometer when inspected at the dealership for the front passenger door not opening. Dealer said it would cost $576 to repair.

Filed Jan 27, 2018 · Airbags, Brakes · OH

Check engine light, steering tight when backing up or in tight spaces, door locks, suspension control and ABS light was a recall on air bags that I dont see on the recall list now

Filed Aug 15, 2017 · Body, Suspension · PA

The passenger door does not open from the outside of the vehicle. The motor for the door lock failed. The driveshaft bolts broke and make a "flapping" noise when the vehicle is driven. My mechanic cannot find the replacement assembly and was told by cadillac that it is unavailable at this time. Operating the vehicle is dangerous because the vehicle fails to accelerate in traffic. I contacted gm/cadillac about the problems and was told there is nothing they can do because my vehicle is not under warranty and the door lock issue was on recall in 2013 and has expired. My concern is if I am involved in an accident with a passenger, first responders may not be able to safely remove the passenger because the door will not open from the exterior handle.

Filed May 22, 2017 · Electrical · 61,000 miles · NH

Driver side door would not open from outside with key or from inside with manual lever. The door lock button would not move to unlock door by the electric switch or by hand. I had to exit vehicle by crawling over center console and exiting passenger side. At some level I can understand the electrical door control failing, but I do not feel it is safe to not have a mechanical option to open the door under electrical failure. This first happened while vehicle was parked. Mechanic needed to crawl in the passenger side and remove door panel to replace door latch assembly. 62014 on odometer at repair time.

Filed May 4, 2017 · Body · 120,100 miles · OH

Door locks freeze up. The drivers door froze up when I stopped to get gas (while I was on vacation in tn) could not open door from inside or out. That was in 9/2015 I was told it was a fluke! Paid over $600 for repair. Yesterday I went to get in my vehicle on the passenger side door would not open! Same sceniro cannot open from inside or out!

Filed Apr 14, 2017 · Electrical · 90,000 miles · WV

The rear doors will not lock or unlock either with the switch or fob. One must crawl from front seat to rear to unlock the doors manually. Passengers cannot enter rear without doing so. Also doors will not lock automatically, nor with switch, leaving children at risk of opening door from inside. The front driver and passenger doors work but both rear door locks have failed.

Related recalls

No recalls on record for this model year.

Questions about the Cadillac CTS door locks

Which Cadillac CTS years have doors won't lock, open or latch problems?

The model years with the most reports are 2008 (15 complaints), 2009 (4 complaints) and 2003 (2 complaints).

How much does it cost to fix doors won't lock, open or latch on the Cadillac CTS?

Owners who mentioned a price put the repair at about $1,000 (median of 5 complaints that include a dollar amount). Costs vary with mileage, warranty and where the work is done.

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