2007 Cadillac Escalade ESV: doors won't lock, open or latch

Filed May 26, 2015 · Body · MD

Tl* the contact owns a 2007 cadillac escalade esv. The contact stated that the exterior front and rear left side door handles began to separate from the vehicle. The vehicle was taken to the dealer where the technician diagnosed that the door handles needed to be replaced. No repairs were made to the vehicle. The manufacturer was made aware of the failure. The failure mileage was unknown.

Filed Jan 2, 2015 · Body · 83,300 miles · VA

Passenger side front exterior door handle broke loose from the body of the vehicle. I contacted the dealer for repairs and was quoted $300+ for the repair. I looked online and was surprised that this is an issue for numerous owners. So I contacted cadillac, and was initially told it was under warranty, and to take it in to the dealer for repairs at no cost to me. After taking off work, was told by the dealer that this was not true, when actuality the interior handles are the actual handles under warranty for the chrome pealing. At this point the chrome on the interior handles were not a concern of mine. After going back and forth with gm/cadillac and my local dealer for a couple of months, I bought a replacement handle and did the repair myself. About a year later the passenger side rear exterior door handle separated from the body, I contact cadillac to make a complaint, I do get a call back, the rep ask me what do I want them to do, I say " it would be great if they knowing this is a ongoing issue that they pay for the repairs", I was told " this is not a safety issue and doesn't fit the category of having a recall issued", I stated well if I was in an accident, and someone needed to open the door from the outside, is this not a safety issue? I was basically told no. Again they ask what do you want us to do? I said well, this is my second handle that has broken, at least pay some portion of it, I was told that is left up to the dealer to decide. When my first handle broke, I tried to negotiate with the dealer to bring the cost down, with no success. So I let the rep., know just annotate this as a complaint. I again went on the internet and purchased a handle and did the repair myself. The handles can be found for less than $50 (with a warranty) and take about 30 min. To install. My interior handle were never replaced, go figure, no longer under warranty.

Filed Aug 10, 2014 · Body · 64,594 miles · NV

The exterior door handles have pulled out from the door three times. When you go to open the door, the door handle pulls out from the door frame. I just had this happen again for the third time at a cost of $232.72. This could be a safety hazard if you were in a crash and had to have some one open the door from the outside to remove you or your family. It is obviously a design flaw.

Filed Jun 9, 2012 · Locks · 65,000 miles · CA · 2 injuries

Chrome plating on interior door handles has peeled resulting in a razor-blade like effect causing injury to hands when using door handles. Senior citizen age 78 injured hand while using door. Despite this being a known defect, gm refuses to replace these handles at their cost and has not issued a recall. These handles were replaced approximately two years ago because of the same defect and the new ones installed have suffered the same problem. According to the federal safety agency action number ea10004, "in july 2010, gm issued a special coverage policy (scp 09239) on the base vehicles to extend the warranty coverage to 10 years/100k miles. Recent data indicate that the base population complaint and injury reporting have subsided since the implementation of the scp campaign. In june 2011, gm added the remaining interim population (sep-oct 2006) to the scp." cadillac has informed me that my vehicle, despite having this defect, and despite being listed in the federal safety agency report, is not a part of the scp. Why is that?

Filed Apr 26, 2008 · Body · 20,000 miles · KY

Exterior door handles keep breaking probably because the are plastic.