This vehicle has a recall. It notes the engine can fail and cause a crash but the dealership says they have no issued a remedy and therefore will not inspect the vehicle. This vehicle is used for our 3 children and I do not understand what we do to remedy it.
2023 Cadillac Escalade engine complaints
Page 4 of 5: complaints 71 to 100 of 124, newest first, as owners wrote them.
The contact owns a 2023 Cadillac Escalade. The contact received notification of the federal safety agency Campaign Number: 25V274000(Engine and Engine Cooling); however, the part to do the repair was not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
All cadillac dealerships are refusing to inspect the vehicle to ensure engine is safe despite specific instruction in recall that dealership will and determine if vehicle is affected. If not affected they will change oil viscosity. Dealerships are refusing to perform this test and change oil.
I was told of this recall. That my motor may just completely shut off at anytime and that I will hopefully be able to maneuver off of the road at that time. But Cadillac states they do not have a way to fix it at this time. IF something does happen, they will try. But only cars acting up are being looked at right now. Everyone else can just drive around and hope for the best. I’m scared to drive my car out of fear of it shutting down and causing me to get in an accident. I don’t want my family hurt, but I surely don’t want to hurt anyone else either. It’s unacceptable that there is no fix for such a serious issue and there isn’t even an estimate on when they will have a remedy, much less how long it will then take the dealership to do the repairs.
23 Escalade L87 engine and transmission issue along with rear cross traffic alert emergency breaking. @ 8600k lifter failure (repair) @ 8750k transmission toque converter replacement @10600k spark plug replacement rough idle @17k in for hard down shift transmission valve replacement @21k in for lifter and same transmission down shift issue Service advisor advised that the lifters need to be replaced again and the hard down shift failed to be fully addressed. The upper level from GM advised no remedy could be found until service bulletin could be resolved. No repair work to be performed. To release to customer as is until engine replacement can be performed. So GM is forcing us to take back our vehicle on the road with a failing engine that needs replacement but due to not having enough stock to repair in timely fashion are placing us back on the road until one can become available. This now opens us up for massive catastrophic failure with my family on the road and not to mention others on the highway and public road system. I’m astonished that GM would do this to their customers and jeopardize the safety of their customers and other citizens on the roads. Something has and needs to be done. They are now placing my family and other lives in danger to save money. Vehicle serviced at field’s Cadillac St. Augustine Fl and recently at Randy Mario Cadillac Jacksonville Fl. Case number with GM[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
In May 2023 I bought a new 2023 Cadillac Escalade (because the engine on my 2021 Tahoe was being replaced—the federal safety agency 11658068). After owning the Escalade just under a year I started noticing it making odd engine noises, most often at a cold startup. It sounded like a ticking or vibration and was pretty loud. On April 30, 2024 I took the Escalade to Blackstone Cadillac in Fresno CA where they found Cylinder 2 was misfiring. They said it was related to TSB #19-NA-218 and recommended an engine replacement, which they completed, and I picked it up May 22, 2024. The new engine runs rough, tons of vibration, and frequently struggles with the automatic start/stop function at red lights. It will shut off and start up immediately, or it won’t want to start back up at all. Due to these concerns I took it back to Blackstone Cadillac in October 2024. The mechanics put my Escalade side by side with another Escalade and listened to both engines and they said it sounded the same and couldn’t find anything wrong with it. My Escalade continues to run rough, odd vibrations and problems with automatic start/stop to this day. I just received the recall notice “N252494000 L87 engine loss of propulsion” for my Escalade and was notified that a remedy is not available. I called the dealership and they confirmed, there is currently no remedy available for the recall on my Escalade. I am worried and scared to drive it because I was stranded in the middle of a highway with the same L87 engine on my 2021 Tahoe (the federal safety agency 11658068). I don’t know what to do.
I was driving to work at 45 miles/hour and the car's engine cut out. My life was at risk because the car cut out without warning while I was driving. When the car stopped working, I called the dealership, and they came to take the car away. The car didn't give any warning or display any warning messages beforehand. The car has been at the dealership for a month and they still haven't repaired it.
The contact owns a 2023 Cadillac Escalade. The contact stated that there was an abnormal squealing sound coming from the vehicle at start-up. There was no warning light illuminated. The contact was notified of the federal safety agency Campaign Number: 25V274000 (Engine, Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 3,000. VIN tool confirms parts not available.
2023 Cadillac Escalade engine failure at 23,000 miles while driving at 70 mph on a very rural area in Central Florida. Engine failure and need replacing engine. We have lost value and resale in vehicle because of faulty GM parts.
The contact owns a 2023 Cadillac Escalade. The contact stated that while his wife was driving 70 MPH, the vehicle lost automotive power and failed to maintain speed while depressing the accelerator pedal. No warning light was illuminated. The vehicle was towed to a local dealer, where it was diagnosed with an engine failure. The contact was informed that the engine needed to be replaced. The vehicle was left at the local dealer for further repairs. The manufacturer was made aware of the failure. The failure mileage was approximately 17,000.
Driving with children on freeway after picking them up from school and suddenly the vehicle shut down completely nothing on dash neither. In the middle of freeway after doing 55 miles per hour was very scary for me and my family. Tried starting vehicle and would not start for 15 minutes. The next day took it to the dealer where I purchased it and was told it was 5 vehicles there before me that needed engine replacement and I might be the sixth. I was called the next day and was Told the service man took it for a spin and the engine completely seized on him and to find out it was the engine And other components. There were no warning before any of this happened it seems as if once you accelerate to about 50 to 60 mph it completely shuts down he said. My vehicle is currently at the Jim Riehl Cadillac in Clinton Twp Michigan and waiting for an engine to be replaced with other components I was told. [XXX] was the date of the occurrence and I was told also told they may need to keep my vehicle for 2 - 3 months for the replacement from the GM manufacture. I spoke to individuals at the Cadillac headquarters and everyone seems to act as if this is so brand new and not a huge issue and I’m the one that is paying these hefty monthly car notes on a vehicle that I only owned for 1 year and 6 months with 24,000 miles on it currently. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I was driving down the road. I accelerated to the speed limit of 55mph. This was not a quick acceleration. As I reached 55mph, my car seized up. The dash board went out, the engine shut off and I wasn't able to brake. I managed to coast until I came to a stop in the roadway. My car would not turn back on and I was told my engine seized and had to be replaced
My wife and I purchased a certified used Cadillac Escalade Sport Platinum with 36K miles on it from a reputable dealership near our home. After having the vehicle for less than a week, the engine just lost power suddenly and without notice while our entire family (3 kids) were on our way home. We were able to coast off the main highway and onto a crossing road before it glided to a stop in the middle of an intersection. We were able to get the vehicle towed back to the dealership where they are telling us it needs a replacement engine. I am very concerned with how the event unfolded, and it could have been much worse had it happened where we were not able to get off the road. I am happy GM and the dealership are working quickly to replace the engine, but now I have safety concerns and feel like the vehicle has lost some of its value. Even before I could re-title the vehicle or make our first payment on it. I am reading similar stories and am baffled how GM could produce an engine with such a widespread problem, especially when paying significant money for the vehicle.
Engine Failure. 6.2 motor. Dealer says thrust bearings failed
This is the second 2023 Cadillac Escalade sport platinum that we both brand new from the dialer and after the first one after 15K miles the engine blow off so the dialer replace it then we both the second one , brand new after 20k miles same thin the engine quit on as on the free way and its now in the dialer ship for two months now waiting for a new engine.
My wife was driving this vehicle home after dropping off kids at school when the engine suddenly stalled in the middle of the road. Luckily no one was directly behind her or she would have been in a collision. After being towed to the dealership, they informed us the engine "failed". There was no check engine light or warning message prior to the engine suffering sudden and catastrophic failure. Vehicle has less than 28k miles. The car is currently at the dealer with no time frame for repair because the engine is on "back-order".
Engine failure at 12k miles
My wife was driving the vehicle on the interstate up a hill with our [XXX] daughter when the engine seized without warning. A light came on and said the engine was hot and the accelerator pedal gave no response, and the vehicle shifted itself into neutral. She was able to barely get the vehicle off of the highway and call for help. we had the vehicle towed to the local dealer where she was which is five hours from our home to be told it needs an engine without any timeline whatsoever. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2023 Cadillac Escalade. The contact stated while driving 40-45 MPH, the instrument panel lights started blinking, and the vehicle made an abnormally loud sound before shutting off. There was no warning light illuminated. The contact was able to pull over onto the median. The contact stated that the vehicle failed to restart and was towed to the dealer, where it was diagnosed with excessive oil consumption, causing engine failure. The dealer determined that the engine needed to be replaced. The vehicle was repaired under warranty. The manufacturer was notified of the failure and provided rental vehicle assistance. The failure mileage was approximately 19,000.
After spending 3 months in Palm Desert CA, we were heading home to Colorado on Saturday [XXX]. Just a few miles east of Barstow CA, traveling about 70 mph on [XXX], our Escalade just died and shifted itself into neutral. Luckily we were able to guide the car on to the shoulder area. The experience was terrifying as we sat there for 4 hours……… speaking several times with both OnStar and Cadillac Roadside Assistance. A tow truck driver FINALLY arrived about 1:00 PM and took us and our Escalade to Victorville Cadillac where we arrived around 2:00 PM. Because it was Saturday afternoon, they would not be able to look at the car until Monday. We met with the General Manager, who provided us with a loaner car. The car was fully packed with our belongings and we were assured that the car would be secured on their lot. On Monday [XXX] at 11:05 AM, Jon Adams from the service department called Fred to say that the engine was blown and there were fragments in the oil pan. We headed to the dealership where we were for the next 4 hours. We were told that it could take several weeks for them to get a new engine delivered. We were over 900 miles from home and really had no other option than to buy another car from them. Of course, we had NO intention of trading in the Escalade as it we only had it for 1 year and 8 months AND only with 10,245 miles!! We were two mentally exhausted [XXX] who just wanted to get home!! The GM assured us that he would give us the full trade-in value of the Cadillac as if there we no engine issues. So, we purchased a 2024 Chevy Tahoe High Country in the amount of 91K. They gave us a trade price price of $81,550 for the Cadillac (we paid $110,775 on [XXX]) After spending 3 nights in Victorville, we headed home on 4/16/24. On 4/22/24 we requested a copy of the work order to submit to Cadillac only to find out that our Cadillac had already been repaired on 4/19 and on their lot for sale on 4/22 for $109,651! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 5
Driving at 45 MPH on [XXX] in Florida, 16,000 Miles 6.2 complete engine failure, dealer and GM refused to offer a loaner, dealer estimates 4 to 6 months for replacement engine. Filed claim with GM customer care, totally useless responses. I have spoken with 4 other dealers in my area, all of them tell me they have multiple SUV's and trucks waiting for engines. Since the failure happened I started doing research, there are multiple FaceBook groups with thousands of members nationwide all experiencing the same issues. GM is doing everything they can to keep this issue hidden from the public while still selling the same defective engines in new vehicles. Multiple people have reported they are on their second or third replacement engines! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The vehicle shut off while cruising at 70-75 mph on the highway. A "Press Start Button" message appeared, followed by the Check Engine Light. I pulled over to the shoulder and had the vehicle towed to shop.
A very loud clicking noise from the engine was being produced and rapidly intensifying. It triggered an anxiety attack since I was on the freeway. Luckily, I was near my dealership otherwise I would’ve called emergency services. Turns out my engine was confirmed to be on the verge of a complete shutdown
The vehicle shut off while cruising at 70-75 mph on the highway. A "Press Start Button" message appeared, followed by the Check Engine Light. I pulled over to the shoulder and had the vehicle towed to shop, engine has locked up!
My vehicle went in to the dealer for a routine engine oil change at 34k miles. I let them know that my vehicle was having a tugging sensation when I would press the gas. That same day(2/15/25) I was told that I would need a new engine. It is 2/28/25 and the dealership still doesn't have a time frame of when they will receive a motor to replace. By the way I bought my vehicle brand new and have always maintained they oil checks in their due time.
Engine failure with less than 30k miles.
I was driving down the interstate going about 80mph, and the gas pedal stopped working. It slowed to a complete halt and put itself in neutral. Could not be restarted, would not even turn over after that. Engine just died with only 25,300 miles or so on the vehicle.
Engine Bearings went bad per the dealer at 14K miles; the Car was purchased 13 months prior. New engine required. The car has been in the shop and is unusable. no warning lights ever displayed. The engine died without notice. The dealer has given us a loaner, smaller than said vehicle, and we have had to spend 5k renting cars so far.
2024 [XXX], Engine failure on [XXX] ) Car shifted automatically in neutral, telling me to turn off the vehicle and restart it on the dash. I pull over to restart it and it does not come back on. Fast-forward 9 months later, another engine failure [XXX] At what point will Cadillac be responsible for these defective vehicles coming from manufacturing. I spent over $120,000 on this vehicle and to have two engine failures before 45,000 miles is absolutely unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I am expressing my complaint on engine problem with my vehicle. I have an engine knocking or clicking noise that started last week. I had it evaluated by my mechanic, and we were told metal fragments were found in the oil pan…Indicating internal engine failure. I am angry now seeing all the info online about the failure of these 6.2 liter engines. My mechanic said he wouldn’t drive it for safety reasons because it will definitely get worse. I called the GM hotline. They were not very helpful. They said I needed to schedule with a dealer to have it diagnosed. She didn’t offer any more information. Shame on GM
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