Tl* the contact owns a 2010 cadillac srx. While driving at an unknown speed, the check engine warning indicator illuminated and the vehicle shook severely. The dealer diagnosed that the timing chain needed to be replaced the vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 90,000. Updated 02/14/17*lj the consumer stated the power train failed and had to be replaced. Updated 02/15/17
2010 Cadillac SRX engine complaints
Page 3 of 3: complaints 41 to 60 of 60, newest first, as owners wrote them.
I was in a minor collision. Ran into the back of someone. My airbags didn't deploy and my engine immediately caught on fire and in a few minutes my whole care was on fire and destroyed. There was no known reason how or why the fire started.
Tl* the contact owns a 2010 cadillac srx. The contact stated that the vehicle endured excessive oil consumption in between oil changes. Also, the check engine indicator was illuminated. The failure was persistent. The vehicle was taken to a dealer where it was diagnosed that the timing chain failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was not taken back to the dealer. The manufacturer was not notified. The failure mileage was approximately 90,000. Updated 01/10/17*lj updated 01/25/17.
Tl* the contact owns a 2010 cadillac srx. The contact stated that the check engine warning indicator illuminated. The vehicle was taken to the dealer where it was diagnosed that the timing chain was defective and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 74,000.
Service engine lite on, crankshaft sensor, camshaft sensor.
Tl* the contact owns a 2010 cadillac srx. While driving 55 MPH, there was an abnormal sound coming from the front of the vehicle without warning. As the failure progressed, the check engine warning light illuminated weeks later. The vehicle was taken to a dealer where it was diagnosed that the engine misfired, but a repair could not be performed until the engine was inspected. The manufacturer was not notified of the failure. The failure mileage was 89,000.
I took my 2010 srx into dealership due to a loud roaring noise and vibration in the vehicle at 50-60 MPH. Dealership advised that tires needed to be replaced and vehicle aligned. Tires had less than 30,000 miles on them. All tires were replaced and vehicle aligned ($1000.00+). Approximately 2 - 3 weeks later, I noticed a loss of power in the vehicle when trying to accelerate. Additionally, while stopped at a stop sign or light, vehicle sputtered and shook like it was going to die. This happened on several different occasions. Stability trac light come on during this time but then went out. 05.01.15, the vehicle completely lost all power to accelerate over 40 MPH and has an awful roaring noise. 05.05.15, the vehicle was towed to the dealership & is currently there. Received call from dealership that the wheel hub bearings need to be replaced @ $1,100.00+. I am not happy with this solution & do not believe is will fix the current issues with my vehicle, as I should not be having a bearing issue @ 70k miles. I now believe that something more was wrong to have caused my tires to have worn so quickly and poorly. Further, there is moisture buildup in both of my headlamps that I predict will cause problems after reading previous consumer complaints without gms acknowledgement.
Tl* the contact owns a 2010 cadillac srx. While driving 65 MPH, the engine stalled. The vehicle was restarted, but the failure recurred. The vehicle was towed to a dealer who diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 66,391.
When I turn the car off the fan will continue to run. I have to either undo the battery or take the fan fuse out. I took it in and no one can tell me why it will not turn off when the car is off.
Air conditioning system stopped working on a four year-old car. Air conditioner used to defrost and cool interior car. When driving, windows can fog up and diminish visibility. In rainy days and nights, the windows fog up and it is not always safe to roll down window to assist in defogging windows.
On 5/23/14 4 days after I bought this cadillac srx the water pump went out & both hose assembly needed to be replaced due to the hoses split. While I'm in atlanta ga. Visiting. From indianapolis in. To this date the car is still there waiting on a hose assembly that is on back order. I don't understand.
In january, while my wife was driving the car with children in it, the engine suddenly stopped. Luckily, the car behind also stopped and helped her push the car to the side. After a few tries, the engine started again. This happened twice before the car was sent to the dealer for repair. They said transmission was the problem and has been fixed. Last sunday, while I was driving on a freeway at 65 MPH, the engine suddenly stopped again. I had a hard time steering the wheel but was fortunate enough to cross lanes and come to a stop on a freeway. The car is in the dealer for repair but cadillac just advised that they cannot guarantee whether the car will stop again in the future. The guarantee should come from the dealership not cadillac and since I own it, I should make a decision to drive it or not. Is this car safe to drive since my son was in such panic when it happened on the freeway ? Just so lucky it was early morning with not much traffic.
Passenger side head light has ongoing electrical short goes out indicates on the information center then will randomly come back on took it in to the dealer no fix. Also when turning to the left or the right there is squeaking noise from the tires and suspension it gets worse when cold out. To pay 55,000.00 for a car and have ongoing issues. It also got new head gaskets at 51,000 miles and a new transmission at 43,000 because it wouldn't go in to reverse one afternoon. Had to be towed to a dealer was replaced under warranty.
My new car was towed a number of 4 times. First time car was only 6 mos old and had 3000 mi on it. Second and third time heritage cadillac said they were working with engineers from cadillac to try and repair. 4th time they said couldn't fix and car was not safe to drive, could get stranded in it. May or june 2011. Jan 2012, july 2011, may 2012 failure to start/towed in .
One of first new srxs sold in 2009. Started with intermittent failure of power windows, followed by failure of nav/radio display and eventually replaced. Then issues with back-up camera screen would not pop up during reverse so could not see or use camera. Technicians unable to diagnose problems because the connection port to car's computer failed. Seats ripped out and connection rebuilt. Auto rear tailgate with safety sense close failed as I reached into get package out as tailgate went up. Supports failed causing tailgate to crash down on me trapping me with legs out back of car. Not only did supports strut fail but safety close mechanism failed. Wife had to manually release and raise tailgate to free me. Then AC failed on way back from long trip. Computer issue and part failure according to dealer. Camera and info screen locked up again and was repaired. Two weeks ago while traveling on highway approx. 65 MPH engine started shaking completely out of sync with cylinders banging and decrease engine power light came on. Without warning and not hitting brakes suddenly lost speed and was almost run over by truck behind us because of abrupt deceleration. Barely had enough power to get off and up exit ramp. Turned out to be computer failure for engine. Last weekend while backing up watching mother and child through back-up camera pass behind me , camera failed screen went blank but still showed park assist symbols. Screen would not clear but symbols frozen on screen when shifted into drive. Went to home depot came out , car would not sense remote unable to start. Had same issue 1 year previous and remotes replaced. Put remote everywhere in car still could not start. Asked cadillac to ensure me car was safe . They said they could not. Asked to get another car until end of lease or out of lease. They said no. I am worried car may have safety failure.
I bought my srx in may 2011 with 2300 miles on it. In october I noticed a squeaking coming from the front end when I made turns. I took it to the dealer and said I needed new strut mounts. While waiting for the parts to come in, on oct 25 I was driving just off the highway and lost engine power. I was only able to go 15mph while my rpms were running high. The dealer said I needed a new throttle control assembly. On oct 26 the car went in for both strut mounts and throttle assembly. They had my car 4 days. On oct 29 I got the car back but on nov 2, the strut mount noise came back. The dealer informed me to bring the car back in. I brought it to the dealer today and I am waiting for them to call to tell me what the problem is now. I am very dissatisfied with the vehicle and don't feel safe driving it as I drive between 4 states for my job and need a safe vehicle. Cadillac/gm has been contacted several times by my boyfriend and myself about the issues and they have not been helpful or responsive at all. I would expect more considering it's such an expensive vehicle.
My wife has complained several times over the last year about sudden acceleration by her car. I did not pay much attention until she hit a car in a parking lot because her car jumped forward. No one was in the other car and my wife was not hurt. It happened again about a week ago so I took it to the dealer. They made some software adjustments suggested by general motors including one that read "addressing long hesitation/delays occurring when driver coasts to around 10mph and steps into an aggressive pedal".
Cadillac srx turbo purchased 7/26/10. November 2010 @ 4000 miles turbo failed to operate and poor acceleration, dealer would have to order recall parts and would let me know when available. Temporary repair to hose made. In march 2011, (@ 6000 miles) attempted to start cold engine and heard noise, and some smoke without moving car. Luckily the car was in my driveway when this "catastrophic engine failure" occurred. Car towed to dealer. Dealer determined that the piston rod was thrown and put a hole in the side of the engine. Car held while dealer investigated cause. Next day advised of cause and told that correction is replacement of the engine. In march, the service dept. Told me they knew nothing about an engine recall only a turbo hose and power steering recall. Dealer has replaced engine and "done all recalls." I am afraid to pick up the car, and unsure of dealers ethics. I never received any letter of any kind about the safety recalls on my new car. I have never used regular gas in the vehicle.
Tl* the contact rented a 2010 cadillac srx. While driving at speeds of 20 MPH, the engine stalled and the vehicle began independently rolling backwards. After three attempts, the contact was able to restart the vehicle. The contact informed the rental facility manager of the failure. The VIN was unknown. The failure mileage was 2,047.
Tl* the contact owns a 2010 cadillac srx. While driving at speeds of 15 MPH, the engine stalled. The vehicle was towed to the dealer where they could not duplicate the failure. Later, while attempting a left turn, the engine stalled a second time. The vehicle was towed back to the dealer for diagnostic testing. The dealer advised the contact that there were no defects and released the vehicle back to the owner. The VIN was not available. The failure mileage was 8 and the current mileage was 1,300.
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