The contact owns a 2011 Cadillac SRX. The contact stated that an abnormal clicking sound would emit from the rear passenger’s side tire with the tire sensor warning light illuminated on the instrument panel. Over time, the tread on the rear passenger’s side tire began to wear and the contact had the tire replaced. The contact was informed by a mechanic that the failure was caused by the rear toe link and that unless the toe link was repaired, the same failure would occur with the replacement tire. Recently, the contact received a recall notice for the federal safety agency Campaign Number: 21V473000 (Suspension) however, the parts for the recall repair were unavailable. The dealer was not notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 100,000. Vin tool confirms parts not available.
2011 Cadillac SRX suspension complaints
Page 3 of 3: complaints 41 to 63 of 63, newest first, as owners wrote them.
The contact owns a 2011 Cadillac SRX. The contact received notification for the federal safety agency Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not available. The contact mentioned that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that when she started the vehicle, the Service Stabilitrak, and service traction control warning lights illuminated. The vehicle failed to start. Due to the vehicle being in a parking garage, the tow truck was unable to enter the parking structure. The dealer was contacted and informed the contact that it was her responsibility to tow the vehicle to the dealer to be diagnosed. The vehicle was not diagnosed or repaired. The failure recurred. The manufacturer was not notified of the failure. The failure mileage was approximately 147,000. Vin tool confirms parts not available.
The contact owns a 2011 Cadillac SRX. The contact stated while driving at an undisclosed speed, there was an abnormal sound detected. The contact received notification of the federal safety agency campaign number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact mentioned that she was concerned about driving the vehicle. The manufacturer was notified of the issue however, no further assistance was provided. Vin tool confirms parts not available. The approximate failure mileage was 120,000.
The contact owns a 2011 Cadillac SRX. The contact stated while driving at an undisclosed speed, the vehicle started shuddering with the "Service Stability Trak" message on the instrument panel. The check engine warning light was illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact stated that the failure recurred while driving with an abnormal sound coming from the rear of the vehicle whenever the accelerator pedal was depressed. The contact received notification of the federal safety agency Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 105,000. VIN tool confirms parts not available
The contact owns a 2011 Cadillac SRX. The contact stated that the service stabilitrak warning light was illuminated. The contact received notification of the federal safety agency Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer had not been made aware of the issue. VIN tool confirms part not available. The failure mileage was approximately 110,000.
a few months ago I started noticing a loud noise coming from the rear of my vehicle. Then my Service Traction Control light, Service Stabilitrak light, Service Rear Axle light, the Stabilitrak malfunction indicator lamp all come on my display screen. I took my tires to have them rotated and the rear tires were unevenly worn I was told. The other thing that is happening is that my steering wheel does not stay going straight, it veers off to the right.
I have several recalls that were not done to my vehicle. I moved around alot and when I asked the dealer, they said no. I found out that I paid for some of my recalls including the latest one with my headlights/ headlamps. They have been an issue for many years with water, moisture, the dealership said wear and tear , not so, faulty from all the complaints world-wide. I had purchased my vehicle straight up from the dealership in 2011. I have been the only driver and owner of my vehicle. Can you please help me recover all the recalls for my vehicle so my car can get fixed. Thanks again in advanced.
The car is swaying back and forth at speeds above 50 MPH on good roads. Had mechanic look at it and he said shocks were good and everything looked fine. After researching on internet I found that others had a problem with the rear toe link adjuster. So I looked at mine and found it loose but the nut has not backed off. I think it has rusted and is slipping in the threads. I can send a video showing how loose it is when I push it up and down. If you want to see what a part looks like "before the accident" please contact me tomorrow, april 12, before I get it replaced. We are afraid to drive it. You need to see it as is because this is exactly what you are investigating.
Tl* the contact owns a 2011 cadillac srx. The contact stated while driving at 65 MPH, the contact stated the vehicle started to shake and wobble causing the contact to be unable to control the vehicle. The contact was able pull over on the highway. The contact got out of the vehicle and noticed the rear tires were abnormally outwards. There was no warning light illuminated. The vehicle was towed to independent mechanic who diagnosed the failure as a rear toe link fracture and broken rear shocks on the vehicle. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 115,000.
Tl* the contact's aunt owns a 2011 cadillac srx. The contact stated that while her aunt was driving at 25 MPH, the vehicle independently accelerated without warning and hit a tree. The air bags did not deploy upon impact. The contact's aunt was taken to the hospital and treated for injuries to her left hand, head and chest. A police report was filed. The vehicle was towed by her insurance to an independent mechanic for an investigation. The manufacturer was notified of the failure and the contact was given a case number. Upon her own investigation, the contact linked her aunt's failure to the federal safety agency campaign number: 14v571000 (suspension); however, the manufacturer informed her that the recall had been serviced at labadie buick gmc(711 s euclid ave, bay city, mi 48706) in 2014. The vehicle had yet to be repaired. The failure mileage was approximately 96,000.
The service stabilitrak light comes on frequently, the transmission will feel like it is not engaging & @ times the car will have pre-ignition when attempting to turn off the engine.
There are 7 recalls on this vehicle and the mechanic verifies that none of the recalls have been performed
Front struts making bouncing noise. On instrument panel it states service rear axle. I took my car into elco cadillac they told me I should replace struts every 60-70,000 miles ?????????? Aslo the service rear axle they claimed was the sensor shorting out. So they replaced rear differential clutch control module and solenoid. They said solenoid valve stuck. My cost $1400 the day I picked it up the same [xxx] message appeared (service rear axle) ??????????????????? I brought it right back ? They have lost all of my trust ! My car has only 77,000 miles on it. Also they told me that nobody had the part. They checked all of cadillac throughout the USA and said they will try to locate one. Next thing I know they received the part but it came in broken? So they reordered from gm I don't believe much of what they say now. My car is over there probably so they can figure out how to remove the service rear axle code! Parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Passanger airbag defective. Service airbag light comes on. Also a knock in front wheels at take off or backing up.
Tl* the contact owns a 2011 cadillac srx. The contact heard a thumping noise coming from the rear of the vehicle. The contact took the vehicle to jba chevrolet dealer where it was diagnosed that the suspension failed and the head lamps were leaking. The suspension and head lamps needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and opened case number: 8/29942455009. The approximate failure mileage was 70,000.
2011 cadillac srx. Consumer writes in regards to front & rear wheel bearing failure and seeks reimbursement repairs. *smd the consumer stated at 45,000 miles the front wheel bearing was replaced. Two months later, the rear wheel bearing was replaced.
Tl* the contact owns a 2011 cadillac srx. While driving 30 MPH, the rear axle warning light illuminated. The contact was able to reset the rear axle light, but the issue recurred. The vehicle was diagnosed and repaired. The manufacturer was made aware of the failure. The failure mileage was 106,000. Updated 09/29/16*lj the consumer stated the manufacturer only reimbursed 600.00 out of the total cost of 1,344.11 for the repairs.
Tl* the contact owns a 2011 cadillac srx. The contact stated that the service rear axle warning indicator illuminated. The vehicle was taken to the dealer where it was determined that there was a defect with the rear axle. The vehicle was repaired, but the failure recurred on ten separate occasions. The manufacturer was notified of the failure. The failure mileage was 50,000.
Problems with completion/documentation of two recalls: my dealer (hendrix cadillac, durham nc) claimed today, 14 nov 2014, that they had already resolved the federal safety agency recall 14v571000 (gm 14457) on the rear suspension of my car on 02 oct 2014. However, I only got the recall notice in early november, when gm's letter said that parts wouldn't be available until at least 10 nov 2014. (report date is late sept 2014.) on 02 oct 2014, the dealer had told me they had that day resolved the federal safety agency 14v447000 (gm 14271) on the front seat adjusters of my car. Today the dealer tells me that recall is still pending for lack of solution, even though the report date was july 2014. Have they mixed up the two recalls? I am concerned that my car is not safe.
Tl* the contact owns a 2011 cadillac srx. The contact stated while driving at various speeds, the vehicle became unstable and started to sway from side to side. The contact received a notification for recall the federal safety agency campaign number: 14v571000 (suspension). However, the VIN was not listed under the federal safety agency recall. The vehicle was taken to a dealer. The technician was unable to duplicate the failure. The manufacturer was notified of issue. The approximate failure mileage was 28,763. Updated 12/17/14*cn the consumer stated the pulling was intermittent but, strong. The vehicle would pull to either the left or the right. Updated 9/29/2015
I pulled out of a parking spot and then suddenly my car jolted to a stop. I had heard a snapping noise and the car wouldn't move forward or backwards. I looked at my tire only to find it was bowed in towards my car instead of away from it since the wheel should have been turned away from the car. Upon further review the tire rod had snapped. If the tire rod could easily snap as I was simply pulling out of a parking spot then it could have easily snapped while on the highway which would have resulted in injuries to myself and my child.
Tl* the contact owns a 2011 cadillac srx. The contact stated that whenever he drove over any uneven road surface, the vehicle would bounce excessively. The failure recurred when driving at any speed. The vehicle was taken to an authorized dealer where they were unable to diagnose the failure. The vehicle was not repaired. The failure and current mileage was 300.
Rear suspension over the smallest drop in pavement smoothness causes heavy noise which feels like it's bottoming out, the noise is extremely loud and disconcerting. All passengers so far have commented on it. Cadillac says this is normal (the bottoming out sound) this is definitely not acceptable for a car of this cost. It's driving me up the wall waiting for the next bang !!!
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