The contact's wife owns a 2012 Cadillac SRX. The contact stated that the adjustable rear toe link of the vehicle was previously replaced with a non-adjustable toe link under the federal safety agency Campaign Number: 21V473000 (Suspension). The contact later noticed that the interior of the brand new rear tires he had purchased were worn. Upon taking the vehicle to an independent mechanic for an alignment, the contact was informed that the rear tires could not be aligned as the rear toe link was non-adjustable. The dealer was notified of the failure and informed the contact that they could not assist. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 79,000.
2012 Cadillac SRX suspension complaints
Page 2 of 3: complaints 11 to 40 of 42, newest first, as owners wrote them.
The contact owns a 2012 Cadillac SRX. The contact received notification of the federal safety agency Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
2012 cadillac srx. Consumer writes in regards to suspension toe link safety recall. The consumer stated the manufacturer declined to reimburse the cost of repair. The manufacturer stated the completed repair was not covered under the recall.
2012 cadillac srx. Consumer is seeking reimbursement for repairs made related to a nhsta safety recall.
The contact owns a 2012 Cadillac SRX. The contact received notification of the federal safety agency Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the recall repair was not being completed, it caused the inner sidewalls of the rear tires to wear down prematurely. The contact took the vehicle to the local dealer and made them aware of the failure and scheduled an appointment for 2/3/2022. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 115,000.
The recall was performed on my Cadillac SRX back in November. The recall fix that GM put out has now cause more problems than there was before the fix. What has happened is that the solid toe link is to long and has put my cars alliagnment way out to the point that the car is not safe to drive. I had new struts, shocks and front toe links put on just before the recall fix and there was nothing wrong until the fix. Now the reallaignment can not be done because of the fix. GM needs to recall the recall. I am taking it back to the dealer that performed the recall fix and telling them that I am not paying to have it corrected. My mechanic stated that in order to correct the problem that GM created is now going to cost over $500 a cost that I should not have occurred.
While driving on the highway my car suddenly went sideways five times. I had no control over my vehicle and luckily did not hit another vehicle. Once I was safely on the shoulder, I saw that my rear driverside wheel was sticking out. I had it towed to the dealership and then found out that there was a recall on the rear toe end link adjuster. They kept my car for weeks and kept sending me assessments of damage and assuring me it would be good as new when returned. After I declined their offer to fix my front struts for about $4,000 they said it was ready, but still needed to be aligned. I drove it home and immediately called bc it was not fixed and swayed dangerously on the road. They said bring it Monday (this was a Friday) it sat in my driveway then I noticed all the oil that leaked. I took it back (couple more weeks) they said oil changed (cost to them) leak caused by gasket not sealed properly. Also the washer fluid kept just pouring out and they had to fix that which they said was my fault but I'd never had trouble before. Then they said my car was ready and they had fixed the recall by making the adjuster NON adjustable. My car still swayed all over the road and now makes a loud clanking noise in the front. After a month my rear tires both on the inside of the tire closest together are wore out showing wires. I paid for two used tired. Two weeks later it's happening again. Another shop checks the tires and is amazed that I made it to have him check the tires because the toe link but was so loose that my wheel was about to fall off again! He tightened the nut that IS undoubtedly ADJUSTABLE. My tires are now wearing out again and I've yet to receive any news on how to get the national recall fixed. No concern for safety at all.
I received a recall from GM as to the toe links in my vehicle. On November 4th it went into the dealership to have the parts replaced and the following morning my car lost control when something happened between the tires and the steering which caused my car to swerve all over the road, lose control, flip and go into a ditch. There were 3 warning lights on, ABS, traction, and Stabilitrak. The car has not yet been inspected but will be. Thank God it happened around 5:30 a.m. when there were not a lot of cars out yet on the highway.
The contact owns a 2012 Cadillac SRX. The contact received a recall notification for the federal safety agency Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The dealer had not returned the contact's calls regarding the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2012 Cadillac SRX. The contact received notification of the federal safety agency Campaign Number: 21V473000 (Suspension). The contact stated that while driving at 45 MPH, the vehicle was inadvertently pulling to the right, while making a turn, the tires felt like they were dragging, and the front passenger’s side fender was making noises while turning. The traction control and another unknown warning light were illuminated intermittently. The dealer was made aware of the recall but informed the contact that the parts were not available. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.
The contact owns a 2012 Cadillac SRX. The contact stated that the service rear axle warning light was illuminated. The contact received notification of the federal safety agency campaign number: 21V473000 (Suspension. The contact called the local dealer and was informed about diagnostic testing. The contact informed the dealer there was no noise or light illuminated. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified however, no further assistance was provided. The failure mileage was 27,000. Parts distribution disconnect.
Vehicle recall letter for recall N212340980 received stating service is needed but there are no parts. Check with the dealership. Called local dealership x3 and no call back. Went to dealership 10/5 and was told "there's nothing they can do". How do I know when I can get my car fixed???
So while driving the stabilizer light came on and it swerved when I went to hit my brakes to stop the car because I was heading across a bridge the brake somehow lost power and I pushed and it didn’t do anything by the time I got the pressure to come back I guess after pushing a few times it was too late and I rear ended another vehicle and completed pushed in the entire front on my truck. This is the second time the light came on but the first time it swerved and then the brakes going out shouldn’t have happened because I got the brakes replaced earlier this year
The contact owns a 2012 Cadillac SRX. The contact received notification of the federal safety agency Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact indicated that while driving the vehicle, the traction control warning light remained illuminated. VIN tool confirms parts are not available. The failure mileage was 100,000.
2012 cadillac srx. Consumer writes in regards to rear suspension toe link safety recall.
The contact owns a 2012 Cadillac SRX. The contact stated while driving 50 MPH, he lost control of the vehicle and ran off the road. The contact stated that the traction control warning light was illuminated. The contact stated while attempting to drive over 25 MPH, the vehicle began to vibrate. The contact was able to continue driving under 25 MPH to his residence. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired but was pending repairs. The contact stated that he received notification of the federal safety agency Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 100,000. VIN tool confirms parts are not available.
The contact owns 2009 Ford F-30 Supercab. The contact stated that the vehicle experienced violate shaking without warning when accelerating past 50 mph The contact stated when driving over an object the failure occurs. The contact would have to released his foot off the accelerator in order for the vehicle to resumes back to normal. The vehicle was taken to the dealer where it was diagnosed that the steering dapper needed to be replaced in order for the failure not to recur. The vehicle was not repaired the failure recurred. The manufacturer was not notified of the failure. The failure mileage was approximately 133,000.
The contact owns a 2012 Cadillac SRX. The contact received notification of the federal safety agency Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was contacted, and it was confirmed that parts were not yet available. The contact stated that the stability track warning light illuminated intermittently on the instrument panel and the vehicle swayed while driving. Additionally, the rear suspension emitted a loud noise while driving. The manufacturer was contacted and informed of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2012 Cadillac SRX. The contact stated while driving at various speeds, the vehicle would sway from side to side without warning. The contact then received a recall notification for the federal safety agency Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The vehicle was not diagnosed. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2012 Cadillac SRX. The contact received notification of the federal safety agency Campaign Number: 21V4730000 (Suspension) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle experienced a slight swaying while driving as if there was an issue with tire treadwear. The approximate failure mileage was 85,000. VIN tool confirms parts not available.
The contact owns a 2012 Cadillac SRX. The contact stated that while driving downhill at approximately 35 mph, there was a loud screeching sound coming from the rear of the vehicle. The vehicle drove into the opposite lane before stopping on the side of the roadway. Upon inspection, it was determined that the rear passenger’s side wheel had detached. The vehicle was towed to the local dealer who diagnosed that the rear passenger’s side suspension toe link had fractured and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 112,550.
Tl* the contact owned a 2012 cadillac srx. The contact daughter was driving 65 MPH highway while raining the vehicle hydroplain which caused the contact daughter to lose control of the vehicle. And crashed into medium in the road where another vehicle hit the contact daughter vehicle in the rear. The contact stated no front and rear air bags deployed in the vehicle. No medical attention at the scene of the failure. The contacts daughter did go to the hospital two days after the failure. A police report was filed. The vehicle was towed to an independent mechanic where then the contact insurance had it towed to diagnosed the vehicle as a totaled loss. Now the contact just receive a recall notification from the vehicle manufacturer in reference to rear suspension toe adjuster link being loose and now the contact feel that was the caused to the failure of the vehicle at the time his daughter was driving.the failure mileage was 153,014.
While driving down the road the ABS & traction control lights came on. Took in to mechanic..needed left wheel speed sensor, rear shock, wheel bearing and hub assembly. All this with actual mileage on vehicle at 79259 miles. Feel this should not have happened on this car at that mileage.
Headlight dim mode is as if the headlights are not even on, it is dangerous if not impossible to drive at night and especially dangerous in the rain at night.also front end suspension in cold weather or when turning to the right causes tire to rub on the fender well. It has done this since I drove it off the car lot. Am aware of service bulletin, but there is no fix for this either, as there is no adjustment for the camber. Very disappointed in cadillac and gms obvious greed instead of its safety concerns. Sad! How many people will die before this is admitted by gm and actually addressed and resolved.
Toe link torqued incorrectly suspension in rear is affected
Tl* the contact owns a 2012 cadillac srx. While driving 50 MPH, the rear driver side wheel shifted out of control. The contact was able to maneuver the vehicle to the road shoulder. The vehicle was towed to an independent mechanic who found that the rear driver side wheel toe link adjuster separated, which caused the wheel to be unbalanced. The rear driver side toe link was replaced. The manufacturer was made aware of the failure. An unknown dealer was contacted and stated that the vehicle was previously repaired per the federal safety agency campaign number: 14v571000 (suspension) in 2014 by the previous owner; however, the repair did not correct the failure. The approximate failure mileage was 97,000.
Lower front drivers ball joint failed. Causing serious accident at highway speed
Freehold collision repaired my 2012 cadillac srx after being sent to them from gold coast cadillac in oakhurst. New jersey on february 4,2016. They forged my name on repair paperwork stating that I accepted the car back and was satisfied with the repairs. This is not true.
My car was t-boned while being serviced at gold coast cadillac in oakhurst, new jersey on february 4,2016. The car was was sent to freehold collision to be repaired at a cost of $11,622.15. The car was not repaired correctly. The gas cap is loose and the rear door is misaligned. The car isn't safe to drive. But yet the dealership forged my signature on the documents the repairs were satisfactory to my liking and I accepted the car back. That is not true.
Bearings went out and had to be replaced
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