The cue infotainment system is no longer operable. The screen has a webbing effect which is called delamination. This is the second time that this has happened to this vehicle. The dealership replaced the screen before I purchased the car then it happened again months after my warranty ran out. My vehicle was at arnie bauer gmc/buick & cadillac august 2018 when the screen cracked. I was getting my battery looked at. I immediately notified the service department when I got the vehicle back and saw the webbing in the screen. Service claimed they where not responsible because they could not verify that the screen was not like that before the vehicle was brought in. In august of 2020 the screen stopped working altogether. My vehicle is no longer hands free. I can not pair my phone via bluetooth and therefore cannot answer or make any calls without touching the phone. Additionally I can now only control climate functions that have a dedicated button not on the screen. I'm not able to easily change a radio station or access any of the settings associated with the cue screen. I have no idea if this will affect other functions in this center unit but believe it will or why else would gm insist that the whole unit be replaced. My car is not only my transportation but it is also my livelihood. I will not pay $1500 -2000 to fix gm's faulty equipment. Especially since they know it's faulty.
2013 Cadillac SRX electrical complaints
Page 2 of 3: complaints 11 to 40 of 52, newest first, as owners wrote them.
My cadillac que system only responds to touch when it wants to. I have been informed the que screen/system needs replaced at a cost of $1500. I cannot turn my A/C off or use navigation plus any feature on the home screen. Very unhappy about this as it seems to be a very commen problem. Recall time!!!💩
The cadillac cue screen cracked, like a spider web. Unable to use screen for navigation, phone, radio, climate, weather, etc.00
After searching and calling around I am hearing that the instrument cluster on the 2013 srx has had numerous issues. This morning upon cranking the car and driving to work I quickly realized that none of my instruments were responding. No speed, no gas gauge, nothing. The two shops that I called said that they have also experienced problems with the cadillac srx instrument panel as well as several other gm products from that same year.
Touch screen became inoperable; first the fan started not working to defrost the window intermittently, then the choice of venting stopped working, then the radio. Repair: dealership replaced touch screen (f-control) costing us $1507.72. ...submitted as I see you are reviewing same issue in teslas.
The touch screen does not work at all. It's a safety hazard as you cannot change the AC/heat/defrost etc. I've tried doing the factory reset and that does not fix the radio problem either.
The cadillac cue system becomes non responsive which does not allow you to control most things which are electronically controlled from that system which is the radio, air conditioning system, and other systems. You do not have to be in motion to use this system. The system developed small cracks all over which start from the corners and the dealership refuses to fix them.
Tl* the contact owns a 2013 cadillac srx. The contact stated that while driving at various speeds, there was a delay and hesitation when the accelerator pedal was depressed. The contact also stated that there was a delay in response when the brake pedal was depressed. The contact stated while driving at higher speeds there was an abnormal sound being emitted from the rear suspension. The contact stated that there was no warning lights illuminated. The vehicle was taken to jim clark chevrolet-cadillac (911 goldenbelt blvd, junction city, ks 66410) however, the vehicle was not diagnosed nor repaired. The vehicle was previously repaired under the federal safety agency campaign number: 14v212000 (power train) and 14v571000 (suspension) however, the repairs failed to remedy the failure. The manufacturer was notified of the failures. The approximate failure mileage was 8,400.*dt
My cue screen has become unresponsive and I can no longer link my cell phone, use the GPS for driving and other features. It all started with a small hairline on the corner of the cue screen back 2016/2017. The dealership stated it was $1500 to replace the entire unit which are not covered under the warranty. Florida is now a handsfree in the school zone and I drive to pick-up my daughter everyday from school. What if there is an emergency and I can't pick up my cell, since the cue no longer with sync to my bluetooth on my cell. The cue screen is locked in one location and I feel it is unsafe for the driver to no longer have the GPS, bluetooth and other features we paid for. Attached, please find the article on the class action lawsuit filed over cracked cadillac cue screens. I pray I don't have to wait years like the headlights lawsuits with general motors. Thank you for your time and assistance, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Touch screen(cue) stopped working completely. I cannot change heating and cooling listen to radio or any of the other functions that the touchscreen offers. There have been many other complaints from consumers of this make and model concerning the cue being defective. I also understand there is a class action lawsuit filed which I will put put my name on. My dealer that I purchased the vehicle from didn't even attempt to do anything all they said was "it's not working and you need to take it to a dealership that handles cadillacs." I have read the cost can be anywhere from 1200 to 1500 dollars to fix and this was not covered under my extended warranty. I just purchased this vehicle in march of this year. Very disappointing!
I was in the parking lot of a public gym at approximately 6:00am, tuesday, november 20th, 2018. I started my car and turned on my seat warmer as I was leaving the gym. Within 30-45 seconds, I felt a hot spot burning my lower back area. I immediately turned off the seat warmer, and I started to smell burnt rubber. The burned area of about the size of a dime was burned into the lower portion of the driver's seat. This caused two cigarette sized holes to burn into my jacket that I was wearing as well. Cadillac was contacted (case #[xxx]) and they were not forthcoming in informing me that they have had previous problems with this issue. This could have been a catastrophic event if I had not been there to turn off the seat warmer. After searching the internet, this has happened to multiple other cadillac srx 2013 owners. There needs to be a recall for this safety issue. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
The vehicle's headlights are very dim to a point where it is not safe to drive at night without bright or high beams on. We have experienced dangerous conditions when driving on dark or dimly lit roads at night. When taken to the dealership with the problem we were told that was no solution and that gm was aware of the problem. No solution was offered. When the gm customer service line was called, no assistance was given after repeated promises that some one would return our call. We were finally told to take the vehicle to the dealer for a diagnosis that would cost about $135. My comment was, why would I pay for a diagnosis when I have been told that it cannot be fixed. This is a safety issue and I suppose it is cheaper for gm to settle death claims than issue a recall to fix the problem.
No low beam headlight visibility. Cadillac said there is no fix.
Tl* the contact owns a 2013 cadillac srx. While operating the vehicle, the backup camera and navigation system failed to operate. The vehicle was taken to the local dealer (cadillac of knoxville, 10005 parkside dr, knoxville, tn) and the que panel was reprogrammed, but the failures continued. The manufacturer was not notified. The failure mileage was 50,000.
Tl* the contact owns a 2013 cadillac srx. The contact stated that the cadillac user experience (cue) touch screen failed to function. When attempting to utilize the touch screen function, it was unavailable due to the internal failure of the cue system. The contact was unable to use specific electrical functions, such as the defroster, which had to be manually selected from the cue touch screen. The dealer (gross chevrolet buick chrysler dodge jeep ram of neillsville, 404 e division st, neillsville, wi 54456, 1-(715) 743-3207) suggested having cue customer care assist with the failure. The contact was referred to the dealer regarding the repair cost. The dealer and the manufacturer refused to cover the repair. The cue manufacturer, dealer, and the vehicle manufacturer advised the contact to replace the cue touch screen. The part was not replaced. The approximate failure mileage was 77,000.
At all times my headlights are dim and when I first start my vehicle my headlights strobe. I understand this is a common problem so I called my local dealer as well as cadillac and both told me it would not be fixed as a recall/safety concern. When operating my vehicle at night I must drive with high beams, it's as if my low beams aren't on at all. My problem started around 80,000 and now at 91,000 my headlights are useless.
The cue system is not working. Looking at blogs it seems to be an on going issue that cadillac needs to address.
The cue system stoped working with the tough screen and its now impossible to set up hands free driving.
Bought a 2013srx ( used)low beams are very dim . Cannot tell they on on at night . High beams great . 53000 miles on vehicle . I feel it is dangerous to drive at night.
The lift gate will not open due to the control module short circuitiing. This was due to water backing up from the sunroof drain hose which seeped into the trunk area and shorted out the liftgate control box.
I have a 2013 cadillac srx. I have had it exactly a year from june 30 2017-june 30th 2018. I have had problems with the lights every since I bought it. When you go from bright to dim its like cutting off your headlights completely. It is very unsafe and dangerous. I took off work one day to take the car back to the same dealership I bought it from to see if they could fix the problem. They tried there best not to work on it. They had every excuse. They first wanted me to trade my car in for another and this took 2 hours and they wanted me to pay 10,000 extra to what I already owe on the car I bought from them the first time. Then I tell them I want my car fixed. So they send me to another employee . He trying his best to find any excuse to not be able to work on it. Needless to remind u I purchased a bumper to bumper warranty when I bought the car I paid an extra $2,400. So the employee is telling me it does not cover the bumper it only covers electrical components between the bumper. So I was lied to when I bought the warranty. Besides that he then tells me that it will be $150 just to check my headlights even to he already checked with another srx and said that they where really dim compared to the other used srx. But he want to charge me $150 just to check for electrical problems and charge me $21 a bulb. Needless to say I waited another 2 hours I was there for 4 hours and nobody tried to fix nothing.
The cadillac cue (information/navigation/air condition system) developed spider web type cracks inside the screen; this makes it hard to see or use control features. I went online and found hundreds of people are having the same issue. One person has only 19,000 miles and has the web like cracks. It was 90 when I got into my car and saw a few of these cracks (these cracks are smooth to touch on screen), but a week later it's gotten bigger. A source says it's a factory defect, and that the cracks are ther glue or adhesive has dissipated, and is detaching the screen from the actual component. I have 44,000 miles on my vehicle ... It stays under the carport, but is still having this issue. With so many people complaining and posting pictures on general motors discussion thread, one would think something would've gotten done. As stated before, it was a small line and it's constantly spreading throughout the cadillac cue screen. It's a simple issue, but should consumers have to pay the dealership for something they have no control over? Here is the link with others complaining about ther same thing. Https://www.cadillacforum.com/forum/cadillac-srx-10/cue-screen-spider-webbing-16740/
Tl* the contact owns a 2013 cadillac srx. The contact stated that the cadillac user experience (cue) screen was cracked. As a result, the various functions that the cue screen controlled were no longer functional. The failure occurred while at a goodyear repair facility. The goodyear technician informed the contact that the failure was due to extreme temperatures. The vehicle was not taken to a dealer for diagnostic testing or repairs. The manufacturer was notified and did not assist. The failure mileage was approximately 61,000.
The seat warmer in my vehicle malfunctioned and caused a fire in my driver's seat. I was not driving my vehicle at the time. I used the auto start feature to turn on the car so I could clear the snow from my car. When I got in my vehicle, I sat down and could smell something burning. It took me a minute to realize that it was my seat that was on fire.I was able to put the fire out by patting the flames with my gloved hands before the fire got out of control. I notified my local cadillac dealership as well as the general motors corporate office about this issue. General motors has concluded that they will not accept any responsibility for the damages nor will they issue a recall or warning to other consumers of this defect. Since this happened to me I have found that there are other victims of the same issue. In indiana, another family had the same thing happen to them and like me cadillac general motors is not taking any accountability. I believe that consumers are at risk and someone needs to ensure that they are made aware of this risk and should cadillac accountable for allowing these tragic situations to continue to occur. I was fortunate that I was not injured. Someone else may not be so lucky.
Can not see with low beams at night. Also, the screen freezes on the "cue" display
Cadillac cue touchscreen is inoperable. Vehicle has 31,000 miles. I purchased the vehicle new. Vehicle is out of warranty but according to web searches, this is a common problem with the cue. The touchscreen is non-responsive to touch interface for various automotive systems which could be a safety hazard. Such as defogging or defrosting the windshield. Systems such as navigation, interior climate control, media controls, bluetooth controls, and other electronic controls. The dealership says it is out of their control. I do not want to pay $2500 (cadillac quote) to repair something that appears to be a common failure item for the year model.
Tl* the contact owns a 2013 cadillac srx. While driving approximately 13 MPH, the vehicle started to jerk and the electric seats and GPS did not work. There were no warning indicators illuminated. The vehicle was taken to the dealer (king o'rourke gmc buick, cadillac in smithtown, ny, 631‑724‑4700) where the failures were repaired under the warranty. The contact also stated that the power liftgate did not work. The same dealer was contacted and an appointment was scheduled for november 3, 2017. The manufacturer was notified and stated that the failure would be investigated. The contact was issued a case number. The failure mileage was approximately 50,000. .*bf consumer stated water damage in car due to failed sunroof drains. Front passenger and rear passenger carpet and water in trunk. Updated 8/6/18
The computer on the dash that controlls the back up cam radio etc. Has been replaced while under warranty began cracking for no apparent reason. Cadillac will not replace the part and cannot guarantee the part will not fail a 3rd time. Told many people have this problem.
Tl* the contact owns a 2013 cadillac srx. Upon starting the vehicle, the defogger failed to operate due to the fact that the touch screen in the vehicle was inoperable. The vehicle was not diagnosed or repaired. The contact scheduled an appointment with coleman buick gmc cadillac (100 renaissance blvd, lawrenceville, nj 08648 (609) 482-3473). The manufacturer was not made aware of the failure. The failure mileage was 27,000.
The cadillac cue system is not responding,it is completely frozen. I am not able to control the climate nor hot or cold, not able to defrost my car. The screen defect can cause or could lead to the loss of ventilation control functionality. This is dangerous and most certainly a safety issue. The issue occurred when car was stationary as I was turning my car on to head home from work I noticed the screen was not functioning.
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