Vehicle has a recall id. Recall 21v473. Advised by dealer for cadillac not to drive or operate vehichle, however gm does not have parts to correct recall and as a consumer and only transportation it is a burden for me . I also have a loan on this vehicle that is current in payments and must make future payments on a vehicle that is unsafe to drive. I feel gm. Needs to get this vehicle repaired asap. Or purchase back atr the cost of my loan. Very upset and angry there is at this time no resolution by gm and no parts available .
2013 Cadillac SRX suspension complaints
Page 2 of 2: complaints 11 to 16 of 16, newest first, as owners wrote them.
The contact owns a 2013 Cadillac SRX. The contact stated while driving 50 mph, the rear end of the vehicle started swerving uncontrollably. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who diagnosed that the vehicle needed an alignment. The contact stated that the vehicle was repaired however, the failure persisted. The dealer was made aware of the failure and informed the contact that the failure was related to the federal safety agency Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not available. The manufacturer was made aware of the failure and informed the contact that they would assist in locating a dealer that had the part to provide a temporary recall repair however, the contact had not received any information on a possible dealer. The vehicle was not repaired. The approximate failure mileage was 85,000.
Loss of vehicle control due to toe-link adjustment failure. For months before the loss of control incident, the rear of the 2013 cadillac srx would wobble slightly at highway speeds (50+ MPH). The service department of the cadillac dealer did a visual inspection but saw no obvious problems and speculated the car was following the road ruts of worn pavement. On a high speed divided highway at 60 MPH, the vehicle exited a bridge section for regular pavement and the steering wheel cocked about five degrees to the left but the wheels remained pointed straight. A call was placed to the dealership to have the problem examined. Returning to the same highway an hour later in the opposite direction, acceleration on the entrance ramp (downhill) at about 40 MPH caused loss of control of the rear of the vehicle which darted back and forth violently. The vehicle could be slowed to a stop and did not hit another vehicle or the guardrail. The left rear tire was at an extreme angle of camber with the top of the wheel inward to the vehicle. The vehicle was towed to a local cadillac dealer for inspection and the left toe link adjustment part was apparently worn on the threads. Both left and right parts were replaced.
Tl* the contact owns a 2013 cadillac srx. The contact stated that while driving at various speeds, there was a delay and hesitation when the accelerator pedal was depressed. The contact also stated that there was a delay in response when the brake pedal was depressed. The contact stated while driving at higher speeds there was an abnormal sound being emitted from the rear suspension. The contact stated that there was no warning lights illuminated. The vehicle was taken to jim clark chevrolet-cadillac (911 goldenbelt blvd, junction city, ks 66410) however, the vehicle was not diagnosed nor repaired. The vehicle was previously repaired under the federal safety agency campaign number: 14v212000 (power train) and 14v571000 (suspension) however, the repairs failed to remedy the failure. The manufacturer was notified of the failures. The approximate failure mileage was 8,400.*dt
Tl* the contact owns a 2013 cadillac srx. The contact stated that with normal everyday driving he became aware of an issue with the front suspension on the vehicle. The contact was concerned that within 46,000 miles of driving the vehicle, that the tires had to be replaced ten times. The vehicle was taken to coulter cadillac tempe (located at 7780 s autoplex loop, building 200, tempe, az 85284, (480) 305-0876) to be diagnosed. The contact was informed that the vehicle performed as intended. The vehicle was not repaired. The contact was concerned that the suspension was installed incorrectly or that there was a defective front suspension. The manufacturer was not contacted or notified of the failure. The approximate failure mileage was 11,077.
Our cadillac srx suddenly veered off the road when driving 55mph on a straight level road. The vehicle left the road hitting a tree and only the driver's airbag deployed even though it was an offset frontal collision. The car had all recalled items already fixed by gm dealers before the crash occurred. The vehicle was a total loss.
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