The contact owns a 2014 Cadillac SRX. The contact stated that the service traction control message was displayed. The contact received notification of the federal safety agency campaign number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The contact called the local dealer who stated that parts were not yet available. The contact was informed not to drive the vehicle. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no further assistance was provided. The failure mileage was approximately 37,600. VIN tool confirms parts not available.
2014 Cadillac SRX electrical complaints
Page 2 of 2: complaints 11 to 39 of 39, newest first, as owners wrote them.
The contact owns a 2014 Cadillac SRX. The contact stated the touchscreen became inoperable in 2017. The vehicle was taken to the local dealer where it was diagnosed the cue screen needed to be replaced. The vehicle was repaired however, the failure recurred in 2021. The manufacturer was notified however no further assistance was provided. The failure mileage was 28,124 and 63,991.
GM Corp/Cadillac issued a recall to the vehicles info center CUE screens. They were deteriorating and potential provide false information on the cars message center. Cadillac replaced t he CUE screen on the 2014 SRX . The same screen that was replaced is now deteriorated to the point, that after 30 minutes of driving, the screen has become inoperative to the touch and not able to display and current information about the cars condition. This inoperative screen and lack of information creates a distraction and concern about the cars condition. Recall / Repair was done under invoice #218494 from AutoNation Cadillac of West Palm Bch, Fla
Entertainment cue system just starting cracking for no reason at all. My vehicle was just parked and I came out to my vehicle and I noticed the screen was starting to crack and spreading.
Information screen locked up not allowing me to access climate control, radio, phone, navigation. My mechanic tells me this is common at about 65000 miles and mine just turned 66000. The fix is about $1500.. According to internet information this is a common problem. Planned obeisance by gm? Vehicle was stationary and I was trying to get in phone mode from climate to hook up hands free phone. Nothing happens when you try to change mode.
The headlights have been getting more dim causing safety issues at night forcing me to use the high beams to much and gm tried to force owners to pay to fix $1700 estimate out pocket with the hope & prayer they would reimburse through a third party that has been a nightmare as documented on:: https://gmauthority.com/blog/2020/03/2010-2015-cadillac-srx-owners-still-battling-with-headlight-problems/comment-page-5/#comment-1001328 and https://cadillacsociety.com/2020/03/10/owners-continue-to-struggle-with-cadillac-srx-headlights/ I had more than one incident that shows my car could cause injury based on making mistakes for lack of visibility. This is a death waiting to happen and gm is barely going through the motions to make sure they are not ignoring it but blowing it off in many ways suppressing it in many ways . The other problems with the wheel bearings and suspension are scary when you hear the noises and I think more scary when you ask for an estimate which I will put off deciding to take a chance with an area of the car that can truly cause death if the past means anything. I am going to mention the problem with the defective que system that they are clearly trying to deny but did pay 90% of my $1000 repair without taking blame and of course this is not a real safety concern but worth describing because it shows a clear pattern of suppression and avoidance to recall a clearly defective part of a vehicle . Thank you for your time and consideration.
Engine light repeatedly comes on at 100000 miles. Then goes off. Codes include : camshaft position actuator block 1, traction control, blinking engine light. After driving for a distance of 10 miles or more for a duration of 1 to 3 hours in light or heavy traffic.
My cue screen is no longer functioning. 1) back up camera is no longer visible when parking my car. 2) GPS is no longer available because I cannot get into the system, I have to use my cell phone for GPS on the highway making it unsafe due to the super small screen instead of the large cue screen in the cadillac srx I purchased. 3) you can no longer pair your cell phone with the bluetooth in the cadillac, because the touch screen will not function. This makes my vehicle no longer handsfree. 4) radio stations and xm no longer available and other options.
When it rains it cause water to collect in the spare tire compartment where the module for the liftgate is housed. Which cause the car to think it's been stolen and makes the dashboard and safety features disable. It also make the car don't want to turn off and it randomly turns on if the key is near by. It's a known issue with the cadillac srx that cadillac refuse to fix out of good faith for its customers. If the module get wet you can say goodbye to antilock brakes , traction's control ,airbags ,and a host of other features till it dry out.
The cue screen started to spider on its own
The backup monitor touchscreen cracked into a spiderweb effect. I don't know why but was suddenly like that and has gotten worse.
Tl* the contact owns a 2014 cadillac srx. The contact stated that when the vehicle was purchased, the contact became aware of a fracture to the electronic control panel. Ramey princeton chevrolet (135 fairmont dr, princeton, wv 24740, (304) 425-2134) was contacted by phone and informed of the failure. The contact was informed that the fracture was normal wear and tear. The contact was referred to the manufacturer for assistance. The manufacturer was contacted and informed of the failure. The manufacturer offered to provide a minimal financial assistance to repair the vehicle. The vehicle was not repaired. The contact stated that the failure was intermittent. The approximate failure mileage was 51,248.
The cadillac cue has frozen and needs to be replaced. The highlights are so dim it is impossible to drive at night.
The cadillac cue system does not work properly. The original went out, the one they fixed under warranty went out, and now they don't want to help me fix what I have. It was only 18 months ago when they replaced the cue system. It operates like this regardless of the way you drive it.
Head lights do not work properly when on dim> this has been a problem for some time and carmargo cadalic wants to charge me to tell me they don't work. Hmmmmm I know they don't work.
Cue infotainment system touch screen malfunctions causing driver distraction as well as discomfort . Heating , navigation and radio functions operate erratically without warning as if the screen is detecting a finger pressing it and can not be overridden . This is a driving safety issue especially here in the midwest where a weather advisory could very well be missed or the heating and air could cause the windshield to fog uncontrollably.
I cannot drive at night because headlights are so dim you can't see them 100 ft away.also water in assembly. Have replaced and it made no difference.
The display on the radio keeps flickering and you can switch between the applications... From radio to navigation.
Front exterior lights are too dim to drive at night.
Headlights do not project bright enough for night driving. They come on but do not function well enough without turning on the bright lights.
Headlights are gone on my 2014 srx! Faded out over time.gone! I cannot see anything without the hi-beams on now. Only 62k miles. Probably started going out way back, I did not realize it was my car, thought it was my own vision which is already poor to begin with. I live in the country so I'm really screwed on these backroads. Dealer replaced cue system under warranty approx two years ago or less, now its going out again. Mirrors and seat and radio and climate all bleeping out on me. Service mgr. Brett@ sam taylor cadillac in ft. Walton beach fl. Says this is very common to have to replace it at least twice. Perhaps more? He stated to me that he submitted my issues to gm twice to no avail. Now the dealership has been sold and new people won't even return my calls. It's a very long drive for me to go to them and argue this case as we are still dealing with hurricane michael issues here on our toll bridges and highways, waterways etc. Traffic problems all over. Hardships on folks trying to go to work.re-routings. But I ask you who is the most likely next purchaser of a new cadillac vehicle? Me, the person who already owns one.!!! Trade in for a newer model? No thanks, think I'll just pass seeming how I'm a nobody. Apparently they could care less about their next customer, (gm corp I'm speaking to you). Why would you lose buyers over such a bizarre but simple fix? Before this I had the tahoe. Now maybe nissan or infinity is calling my name. Shame.
Headlights on these cars are extremly dim on lowbeam to the point of being dangerous to the driver and other vehicles on the road. This is a known problem with cadillac models 2012 thru 2017. Was told by the dealership cadillac knows about it but there is no fix. Also a problem with the cue system locking up.
The cue stop working. This is an issue with this kind of vehicle. All the owners who have the vehicles are having the same issue should be a recall or place another kind of system in the car. If you google this issue it comes up right away. No one has $1200 to keep getting this fixed. My truck is in A/C mode and I cannot change it.
Danger of driving with dim headlights. I have to use the bright lights in order see at night. I replaced the headlights it did not work. I still can't see at night with the dim lights. Very dangerous and very scary. I took it in to the certified gm/cadillac service department. They said they could replace it or $1700 and not guarantee that it wouldn't happen again. My car is only four years old. This shouldn't be happening. I am afraid to drive my car at night. Very dangerous. I feel this is a default that they should replace at no cost to the consumer. Very disappointed in the results.
The cue touch screen becomes frozen and unusable. Display works but functionality does not.
When driving at night and you are using low beam head lights because of traffic the head lights do not put out enough light to see the road. Many other owners of these cars have the same problem. The low beam head light is way to dim and not much brighter the the day time driving lights. When comparing this model car to others side by side on low beam this model is less than half as bright as the other models on low beams. Cadillac and the local dealer say nothing can be done for improvement. This is a major safety issue.
Tl* the contact owns a 2014 cadillac srx. On several occasions, while driving at undisclosed speeds, the automatic transmission was downshifted and the vehicle came to an abrupt stop. The contact also stated that there was a hesitation occasionally when the accelerator pedal was depressed. The vehicle was taken to shirey cadillac (10125 s cicero ave, oak lawn, il 60453, (800) 338-4553) to be diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact also stated that the cadillac cue system, which controls the heating, air conditioning, defroster, radio, navigation, cruise control, and telephone service, was also inoperable. The vehicle was not repaired. The manufacturer was notified of the failures. The approximate failure mileage was 120,000.
Cadillac cue not responding to touch and also going black
Tl*the contact owns a 2014 cadillac srx. The contact stated that while driving at less than 5 MPH and attempting to park, there was smoke and massive flames erupting from underneath the passenger's side hood. The fire department extinguished the fire. The contact did not disclose if a police report was filed or not. The vehicle was destroyed. The manufacturer was not notified of the failure. The approximate failure mileage was 18,200. Updated 4/13/15
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