We purchased this 2014 srx in 2017 in daylight at gateway buick,dallas,tx. After a few days driving it at night could quickly tell the headlights were too too dim to be driving at night, complained many times to them, they even later checked lights out and said all was ok! Very disgusted with cadillac not wanting to recall as I found out that the 2010's thr 2015's are all defective. We call cadillac and they tell us this car is in name of a man in california and they can't help us. I am very very mad at cadillac for not supporting their customers in this way! We have no one to turn to but only finding a lot of other people with same problem online and nothing been done about this tragic situation. Finally ordered new headlights through cadillac dealership ($2,000.00 to repair)earlier this year and tell us not in as yet. They are all in denial. I am 77 now and husband 85 and our children are very worried about us driving at night. Please if someone could help in this awful situation. A letter from cadillac earlier this year said will only pay $1600.00 to reimburse us to replace them and only if moisture is the problem. Driving in neighborhood is horrible, not lighting, main streets with streetlights ok, but any dark street is a death risk. Thank you for allowing us to vent and pray for some resolving of this situation. I have read where people have ordered headlights and had them replaced and still no better, just same old originals. Thanks.
2014 Cadillac SRX visibility complaints
Page 2 of 2: complaints 11 to 27 of 27, newest first, as owners wrote them.
Drivers side mirror delaminated. Car has exactly 46663 miles on it and is garage kept. Cadillac says sorry it's out of warranty and wants almost $500 to replace this safety related item.
Tl* the contact owns a 2014 cadillac srx. The contact stated the front passenger side headlamp was corroded. The vehicle was taken to independent mechanic to have the headlamp bulb replaced. The failure recurred. The contact called local dealer cadillac of south charlotte located at 10725 pineville rd, pineville, nc 28134 and were made aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer had been informed of failure. The failure mileage was 69,000. *bf
The head lamps do not provide enough light to see objects on the road. There are hundreds on complaints from other srx owners on social media and on driving test.org. The low beams on this car as so dim that you cannot drive it safely at night. Cadillac refuses to accept there is an issue. Multiple class action lawsuits have been launched and this same complaint is all over the internet. I can't understand why nhsta hasn't looked into this problem since it presents dangerous situation and affects multiple cadillac models from 2010 to 2015. Problem continues to worsen as the car ages. Please look into the obvious safety hazard.
Tl* the contact owns a 2014 cadillac srx. While driving at night, the low beam headlights were extremely dim and created a visibility hazard. The vehicle was taken to otto cadillac (1730 central ave, albany, ny) where it was diagnosed that the failure was caused by moisture in the headlight assembly and the entire headlight assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 60,000.
The headlights of the cadillac srx (2014) are so dim that you cannot see the road in front you at night/early morning. It is a huge safety concern. There needs to be a recall on these headlights. My bulbs have been tested and are fine. It is a design flaw in the vehicle. Please investigate the problem and hold cadillac/gm responsible! Attached are photos taken from inside the vehicle in the early morning hours and late evening hours.
Headlights are so dim its very dangerous to drive vehicle when is dark.
Low beams are too dim to drive safely at night.
The headlights on my cadillac srx are not bright enough at night to see the road clearly and I have been told by my husband when he was driving in front of me that my headlights were substantially dimmer on my car than the other vehicles on the road
The low beam headlamps continue to grow dim while driving at night. There is a slight regeneration when vehicle is turned off. Restart the vehicle then the headlights appear to continue to dim while driving at night. This is a national safety issue. Several lawsuits have been filed in california, florida, illinois.
My vehicle's headlights are extremely dim, to the point that it is unsafe to drive at night. If I do have to drive when it is dark, I must use my bright high beams in order to see. This has been occurring since I first purchased the vehicle, but is progressively getting worse.
When driving at night and you are using low beam head lights because of traffic the head lights do not put out enough light to see the road. Many other owners of these cars have the same problem. The low beam head light is way to dim and not much brighter the the day time driving lights. When comparing this model car to others side by side on low beam this model is less than half as bright as the other models on low beams. Cadillac and the local dealer say nothing can be done for improvement. This is a major safety issue.
Tl* the contact owns a 2014 cadillac srx. While driving 50 MPH, the sun roof exploded without warning. The failure occurred independently. There were no injuries. The vehicle was taken to an independent mechanic where it was diagnosed that the sun roof needed to be replaced. The vehicle was repaired. The local dealer was not contacted. The manufacturer was not notified of the failure. The failure mileage was approximately 43,000. The VIN was not available.
Tl* the contact owns a 2014 cadillac srx. While driving various speeds, the lights were too dim especially at night. The vehicle was taken to a local dealer (laffen automotive, 995 w. Columbia avenue, battle creek, mi 49015) and advised the contact not to make any changes to the vehicle due to the warranty. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 15,000. *bf consumer stated cadillac authorized sunset cadillac dealership to replace the headlights at no charge. There is a signicant improvement in the headlights. Updated 7/27/18
It was a 93 degree temperature day and the cue system internally cracked while parked outside my work office and delaminated causing me to be unable to use temperature controls or defrost temperatures at times. It only occasionally works but very rarely
Rear wiper spun 360 degrees and wont reset to proper alignment.
Driving in light snow/ice and extreme cold (approximately 15 deg f) conditions, wipers continually clogged with ice. While this may appear to be an expected result, the design of the wiper location below the point on the windshield where the front window defroster hits the window may have exacerbated the problem. Snow and ice from the windshield melted, ran down windshield to the wiper location and immediately refroze - rendering the wipers ineffective. Continual use of the wipers (not intermittent) appeared to somewhat ameliorate the issue.
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