The tow suspension recall was supposed to be fixed but auto gather Lori Chevrolet in commerce Georgia the first time they had vehicle for two weeks after replacing with new parts vehicle did not drive properly whatsoever so they put the old parts back on aligned and problem was better as of before the replacement parts but core Adolf all the river on rear tires in less than two weeks took it back to the dealership they inform me that they aligned it after leaving dealership horrible roar and has Adolf two more sets of tires in the rear end I’m unsure on how to correct the situation because the dealership is being bullies about the situation But the recall is not fixed vehicle is unsafe to drive
2015 Cadillac SRX suspension complaints
Page 2 of 2: complaints 11 to 29 of 29, newest first, as owners wrote them.
Had the recall corrected at auto gallery Chevrolet in commerce Georgia in December they put new parts on and car wasn’t driving properly I returned it and they put the old parts on then it was driving better than before but It was eating the back tires off went through 2 sets of tires then took it back to dealership and they did alignment when returned it was roaring and still eating tires off the rear wife was driving yesterday evening and she said it started shaking and sliding
The contact owns a 2015 Cadillac SRX. The contact received notification of the federal safety agency Campaign Number: 21V473000 (Suspension) and the vehicle was taken to the local dealer where the recall repair was completed. The contact stated the next day, the stability traction control warning light and the ABS warning light were illuminated. The contact notified the local dealer of the failure. The contact associated the failure with the federal safety agency Campaign Number: 21V473000 (Suspension). The vehicle was not diagnosed or repaired. The contact attempted to call the manufacturer but was unable to speak to an agent. The failure mileage was approximately 49,000.
The contact owns a 2015 Cadillac SRX. The contact initially received a notification for the federal safety agency Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. After receiving the letter, the contact noticed that abnormal rattling noise was coming from the vehicle with the service engine warning light illuminated. The contact then received a second notice for the recall that stated that parts were now available. The dealer had been notified about the recall; however, the contact was informed that the parts were still not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 54,000.
The contact owns a 2015 Cadillac SRX. The contact stated while making a right turn and accelerating at 30 MPH, the vehicle started swaying inadvertently. There was no warning light illuminated. The contact was able to veer to the side of the road. The vehicle was towed to the dealer who diagnosed the vehicle with a suspension failure. The dealer repaired the vehicle under the federal safety agency Campaign Number: 21V473000 (Suspension) however, the rear tires were damaged by the defect. The dealer notified the manufacturer of the damage to the tires. The manufacturer informed the dealer that they would cover 10% of the cost of the tire replacement. The vehicle was repaired however, the tires were not replaced. The approximate failure mileage was 81,000.
The contact owns a 2015 Cadillac SRX. The contact initially received a notification for the federal safety agency Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that the part was not yet available. The contact then received notification that parts were available and the contact was informed by the dealer that the parts would be ordered; however, the part never arrived. The manufacturer had been notified of the issue and referred him back to the dealer for assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2015 Cadillac SRX. The contact received a recall notification for the federal safety agency Campaign Number: 21V473000 (Suspension) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect. Consumer stated repair was done on 12/28/2012 and would like to cancel the complaint.
The contact owns a 2015 Cadillac SRX. The contact received a notification for the federal safety agency Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The contact also stated that soon after receiving the notice, an abnormal cranking sound began to emit from the rear of the vehicle while driving. There was no warning light illuminated. The dealer had been notified about the failure and a service agent made an appointment to have the vehicle serviced. The morning of the appointment, the contact received a call that the parts were not yet available and to not taken the vehicle in for repair. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 32,000. VIN tool confirms parts are not available.
The contact owns a 2015 Cadillac SRX. The contact received notification of the federal safety agency Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer as well as Five Star Cadillac (495 Watson Blvd Suite B, Warner Robins, GA 31093, (478) 302-0612) and Hennessy Cadillac (3377 Satellite Blvd, Duluth, GA 30096, (770) 680-7000) and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms part not available.
2015 cadillac crx. Consumer writes in regards to rear suspension toe link safety recall.
I have been having issues with my vehicle stalling and trembling. The Stabilitrak message, check engine light, and service traction control message has turned on a couple times when starting the car. On Aug 9th, I received a letter in the mail stating that my car has a safety recall. The same day I called the Cadillac dealership where I bought the car and scheduled an appt to check these issues and advised about the recall letter I received. The dealership scheduled an appt on Aug 31st. On the 31st, I dropped the car off and left it there for two days. On sept 2ns, I called to check on the status of my car, when the service assistant advised that they did not have the part and have to order it and they do not know when they are going to receive it. Nothing was done to my vehicle. I asked if I can leave my car at service and get a loaner and they said they were not lending out any vehicles due to the pandemic. I live 1hour from the dealership. I have been driving for almost a month around with a vehicle that's not safe. The recall letter clearly states that if this vehicle is driven , it can result in a crash. It also states that the parts to repair the vehicle are not currently available. I am not sure what to do or who to contact in this matter as I do not have another vehicle I can rely on. Please advise.
The contact owns a 2015 Cadillac SRX. The contact received a recall notification for the federal safety agency Campaign Number: 21V473000 (Suspension) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and advised the contact they would provide a vehicle rental. A case was opened, and the contact was awaiting a call back from the manufacturer. The contact had not experienced a failure. VIN tool confirms parts not available.
I received a recall # n212340980. The dealership said there is no solution until gm gets parts. My son was driving car and almost had an accident on interstate. I want public knowledge that gm has not come up with the parts and almost killed my son by car going out of control.
Recall has been a month already with no fix. I am without a vehicle, when is this recall going to be fixed?
While traveling on 295 s in ri .. I felt what I thought was a blow-out of my right rear tire. I lost control of the vehicle swaying all over the road losing control of the vehicle. Luckly I went off the road onto the grassy area but was heading toward trees, I managed to turn slightly to only side swipe all the trees before coming to a stop. All the air bags side curtains deployed. When first responders arrived on the scene let got me out of the car. Explaining about the blow-out they examined the tire to find no flat... They towed the vehicle, the mechanic called in the morning to report the issue was the suspension.... He stated the inner tire rod end was not touqed properly. My 2015 srx was totaled.
Tl* the contact owns a 2015 cadillac srx. The contact stated that while driving at various speeds, the rear wheels swayed back and forth without warning. The contact initially took the vehicle to walters gm automall (505 n mayo trail, pikeville, ky 41501) where he was informed that the vehicle was not included in the federal safety agency campaign number: 14v571000 (suspension). The contact then took the vehicle to an independent mechanic who diagnosed the vehicle with a toe adjuster link failure and replaced the toe link. The contact attempted to reach the manufacturer but was unable to speak with a representative. The vehicle was repaired. The failure mileage was 56,462. *bf
Tl* the contact owns a 2015 cadillac srx. The contact stated that while driving, the rear end of the vehicle started to sway. The contact stated that while his wife was driving the vehicle, the steering sensor became inoperable. The traction control warning light illuminated. The vehicle was towed to the arnie bauer buick gmc cadillac located at 5525 miller cir dr, matteson, il 60443, (708)720-7350, where it was diagnosed that the tow link adjuster separated and caused the steering sensor failure. The technician stated that the vehicle was not included in the federal safety agency campaign number: 14v571000 (suspension). The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 74,926.
I'm writing to you about an incident that took place on may 18, 2019. My husband and I were traveling home in our cadillac srx at about 6:00 pm our car suddenly spun out of control as we heard a bang, throwing us across three lanes listening to cars screeching all around us on the nj turnpike, we then hit into the side of a tractor trailer, pushing us back again across the three lanes until we finally stopped in the far left lane. Our insurance company has come to the conclusion that this was a faulty issue with the vehicle. To be exact it was the rear toe link adjuster lock nut torque. The next day I called my family to tell them what had happened. About two hours later my sister called me back and said 'there is a recall on your vehicle model. It involves the rear suspension.' (bulletin no: 14457c; rear toe link adjuster lock nut torque) she gave me the website where you can enter your VIN # and check to see if the vehicle was part of the recall. Our vehicle was not on the recall list. I checked again and again. I checked my paperwork from when I purchased the vehicle (used but certified, off of a lease) and the carfax. No recall. After having the insurance company inspect the vehicle, they, in fact, stated that the accident was caused by the rear suspension (rear toe link adjuster)
Takata recall rear toe link adjuster. I was traveling in the vehicle with my daughter on the feeder of beltway8 south coming down off a bridge. The vehicle begin to move across the road in a jerking matter. I did not have control of the car. I took my foot off the gas to help reduce speed of the car. One the car stop moving. I pulled over to a company driveway and called onstar to come tow the vehicle. The vehicle did not wreck or hit any other vehicle.
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