Dim headlights dangerous to drive at night. Costly $4000.00 repair.
2016 Cadillac SRX electrical complaints
Page 2 of 2: complaints 11 to 15 of 15, newest first, as owners wrote them.
Approximately 6 months ago, I noticed a small stress fracture appear in the bottom left corner of the central digital dashboard of my vehicle. The dashboard projects safety, entertainment and automobile operating status (e.g. Deflated tires, onstar alerts, etc.). As the fracture grew it revealed a spider web of fractures distorting the dashboard and affecting the system's operation. The system would sudden begin flashing different icons, swiping from side to side which is very distracting. The digital icons are no longer functional yet the fractures continue to grow and the dashboard is very distracting while driving. We reported the defect to marvin k. Brown cadillac and was informed by the service advisor, merle porter, several other srx owners have reported the same issue, in which gm recognized as a vehicle defect. Mr. Porter reported the defect to gm, however, gm did not accept responsibility and refused to recall the component or replace the component. On 09/29/2018, I submitted a complaint to gm asking for a further investigation (case # 84675794778). The origin of the fracture is located in the bottom left corner of the panel and no external force or impact is visible and no damage was occurred by me or my passengers. I feel this defect is a critical safety issue due to its driver distracting randomly and consisting moving icons.
Tl* the contact owns a 2016 cadillac srx. The contact stated that the infotainment screen would malfunction and cause the screen to randomly move, change, blink, and shut off. While driving, the screen malfunction created a distraction to the driver. The failure was not diagnosed or repaired. An unknown local dealer was notified of the failure. The manufacturer was not notified. The VIN was not available. The failure mileage was 45,000.
Digital and analog speedometers are not synchronized, variation of 3+ MPH. Gm states variation is not adjustable, is within specifications, but will not state which reading is accurate. This is a safety issue, since the driver cannot accurately tell if the vehicle is traveling a higher speed than shown on the speedometer.
Tl* the contact owns a 2016 cadillac srx. The contact stated that while driving at various speeds, the vehicle accelerated independently. The vehicle was taken to the dealer for diagnosis, where it was brought to the contacts attention that rodents had chewed through the wiring in the vehicle. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.
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