My cadillac cue touchsense touch screen is no longer functioning at any time, sitting still or while the vehicle is in motion. The screen is spider webbed (delamination of conductive layer of material behind the glass) and no longer allows me to set things like the collision avoidance, auto-braking and lane departure options as well as many other non-safety related features. This is clearly a manufacturing defect and I have read at one time cadillac had a backlog of over 4000 vehicles waiting on replacement cue modules but yet no voluntary recall. Hopefully the ntsha can look into this matter and require cadillac to correct this problem for owners no longer under warranty since some functions set with the touch screen are related to vehicle safety (collision avoidance, auto-braking and lane departure).
2014 Cadillac XTS electrical complaints
Page 2 of 2: complaints 11 to 16 of 16, newest first, as owners wrote them.
Electric power steering goes out and makes the car impossible to steer or maneuver. Check engine light comes on while in motion and the car loses speed causing other cars to almost rear end you on city streets.
Cue (cadillac user experience) system not responsive in a 3 year old car with 92,000miles.although the internet is full of complaints, cadillac would not assume full responsibility to replace part. I was offered a discount (about 20% off) to replace this essential electrical component that should never fail. "the first of its kind technology" that "should serve as a benchmark for the automotive industry" is a complete failure that make the car not usable. The cue system should be a recalled and replaced by cadillac as it impacts essentials such as air conditioning, vehicle setting applications, backup camera, bluetooth, navigation etc. The gm executive office made it sound that is consumable and is the owner's problem.
This vehicle is equipped with a "blind spot detector" system. This system fails "occasionally". This creates a safety issue if it fails when I am trying to change lanes. This has happened at least once. This vehicle has been in for service of this issue 4 or 5 times without any repair. The last time it was in, I was told there are other owners that have this problem and "cadillac is working on a fix". This was more than 5 months ago and I have heard nothing about a fix. I would like this issue addressed on a higher level.
Driving on interstate when engine quit running. Was able to get car to shoulder of the road. After a couple of minutes, car started and ran fine. After it started, I immediately contacted onstar; they ran a diagnosis on vehicle and said they found no problems. I later took car to dealer and reported this stall. Dealer said everything checked o.k.
At 5:15am, 5/29/14, my xts while parked in my residence driveway spontaneously caught fire. The fire emanated from the engine compartment and destroyed the entire front 1/2 of the vehicle. North farmingdale fd responded and extinguished the fire. No injuries were caused. The nassau county pd and nassau fire marshalls office also responded and after a visual and photo examination determined that the fire started in the area of the brake booster pump. Cadillac had issued a recall for this vehicle type on 4/12/14 with the warning that a defect in the brake booster pump could cause a fire and in my case this is exactly what occurred. The oil spillage and vehicle debris also caused extensive damage to the driveway resulting in a complete replacement of the driveway.
VIN decoder
See the problems and recalls for an exact car
Buying a used 2014 Cadillac XTS?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history