Car stalled and began smoking profusely when attempting to accelerate after being stopped at a red light. Car was repaired as per recall (which was known about at the time but we were told it should not have affected our car). Car continued to smell of smoke after transition from electric to gas mode. Dealer was unable to pinpoint why.*dt*jb *dt
2018 Chrysler Pacifica Plug-In Hybrid electrical complaints
Page 4 of 4: complaints 71 to 84 of 84, newest first, as owners wrote them.
This morning my 2018 hybrid limited was dead. I purchased it new three weeks ago. It had been plugged in overnight using the 110 charger that came with the van. It would not start, and briefly flashed some kind of service needed warning on the screen. Then the screen turned off and the vehicle repeatedly made a clicking sound. The van was completely unresponsive. I noticed the windshield wipers were ever so slowly in motion back and forth. I checked the switch but the wiper was set to the 'off' position. None of the wiper controls would change the setting. The dealership set me up with a number for chrysler tow. I was on the phone about 20ft away when suddenly the van started rolling backward down the driveway and into the street! I ran over and checked it and still everything was unresponsive, the wipers no longer moving however the parking brake button, and shifter buttons, and overhead lights were flashing. We had the van towed to the dealership. They said the battery was bad and replaced it. Below is a post about my experience with more information and videos: https://www.pacificaforums.com/forum/433-2017-chrysler-pacifica-phev-hybrid-general-discussion/41697-battery-dies-pacifica-hybrid-rolls-out-driveway-into-street.html also here is video taken immediately after it rolled. Note the interior lights actively flashing including the parking brake indicator as well as the digital shifter knob lights. Https://youtu.be/6_ly7blnjns https://youtu.be/jfcp0idbfqi also, after researching online I found someone else who also had the brakes disengage with 12v battery issue.. Her experience can be found here (see post #3): https://www.pacificaforums.com/forum/433-2017-chrysler-pacifica-phev-hybrid-general-discussion/40261-brand-new-hybrid-completely-died.html chrysler needs to address this serious and dangerous issue!
At about 1100 miles, while on a family trip out of state, a red battery (lithium)/charging system warning light came on and the car slowed to a stop, accompanied by a strong burning electrical smell. Got the family safely it off the car. Tow truck came and driver confirmed burning electrical smell when he opened the hood. Towed it to the dealer which was closed and it sat for 24 hours. I went back to it to get some things and pushed the start button and immediately the burning electric smell. Shut it off. Several days later, after the call from the dealer saying there was no problem with the car, the battery was just severely discharged, I returned 200 miles to retrieve the car. Halfway home, a red warning light flashed on and the check engine light stayed on. I called the dealer from whom I bought the car and the service person advised to keep driving and drop it off at the dealer, which I was able to do. Technicians seem not to know what is happening or how to repair the problem.
After updating u73 update, if PCM firmware is not up to date the catalytic converter can overheat and cause a fire. Chrysler is doing nothing to contact the customers this is affected. After going to the dealership was told to come back as there is nothing wrong. After asking for that in writing the dealer was willing to look to see if there was a needed update, there was. After performing the flash the dealership notified me that need to come back so they can inspect the catalytic converter to be sure it did not over heat and is not damaged.
Was driving the vehicle at 70mph on the freeway. A "thunk" sound occurred and the car began decelerating rapidly despite pressing down on the gas pedal. Check engine light turned on and the car continued to decelerate. Cabin filled with a small amount of smoke. Came to a complete stop and the car would no longer accelerate at all. Turned the car off and then on to get it the final 100 feet to a gas station. Parked and the car smelled like smoke/burning in the cabin and the engine compartment. Turned off the vehicle until a tow truck arrived. When tow truck arrived, turned vehicle on to turn off electric parking brake; all electronics in the vehicle were acting up and could not turn off parking brake for a good 15 minutes. Finally got it off and towed to the closest dealer. *dt
Tl* the contact owns a 2018 chrysler pacifica hybrid. While the contact's wife was driving 70 MPH, an abnormal noise was heard and the engine stalled. The contact noticed smoke coming from under the hood. When the vehicle was stopped and the hood was lifted, the contact noticed flames coming from the rear of the engine in front of the firewall. The fire marshall extinguished the fire and the police filed report number: 2018-2716. The cause of the fire was unknown. There were no injuries. The vehicle was towed to an unknown chrysler dealer, but had not been diagnosed. It was unknown if the vehicle was destroyed. The manufacturer was not notified of the failure. The failure mileage was approximately 2,900. Consumer stated vehicle status is in limbo. Chrysler stated "we are unable to discuss the case due to an open ongoing investigation." as of this next saturday, 6 october, it will be 3 weeks that the vehicle will be sitting on the dealership lot. Updated 10/18/18*jb ...*bf *bf. Updated 10/31/18
The car engine was not responding when the car was stationary (in a parking lot) and all the electronics systems were continuously on for 3-4 hours and second row doors and trunk were not opening. The car can not be towed as the car wont go into neutral mode, the manual way to put the ca in neutral mode was using a yellow cable and the cable itself was missing. This is the manufacturers defect as the car is not fully loaded so its not functional. This happened twice within a week and caused lot of trouble to get help. Both the time I had to spend 4-5 hours to resolve the problem. The car will jump start after all the electronics system is off (after 3-4 hours) and then it would be drivable. I do not feel safe to drive this car anymore specially because I drive this car around the town with my kids. The car can shut off even while driving so its a dangerous car to drive around anywhere.
The car totally shut off when driving 20 MPH. Full tank of gas. Brand new car with 5,000 miles on it. Called chrysler -- they left us abandoned mid-road, they said it would take the 90 minutes. We purchased the top, perpetual warranty. Called aaa who got the car onto a flatbed. But no way to get it off because wheels are locked. Chrysler non-responsive. Car non-responsive.
I was driving the chrysler pacifica hybrid 2018 completely shut off. No power steering, no electronics no nothing. I thought it was a fluke until I talked to someone else with the same car and it happened to them 3 times. My wife is scared to drive the car now and we have 3 small children and don't know what to do. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).'
The vehicle had no power at a stoplight. It was like the vehicle had completely shut down, but the power display was still on. I was unable to go forward and the car. I turned off the engine completely and after about 30 secs or so, restarted the car and then I was able to regain power. No warning lights or indicators came on. Then a burnt smell started coming from the car.
While driving on a highway with a speed limit of 70 MPH, a warning light came on that the battery was conditioning. I was then limited to 45 MPH with very little acceleration, and the A/C stopped working. This was repaired, but happened again three weeks later when about to merge onto another highway with a 55 MPH speed limit.
I took my van in for recall and was fixed on 7/16/18 for cruise control problem. Everyday since the fan comes on while parked in the garage and charging (level 2) at a very high noise level. Roller coaster type noise. You can hear it all over the house. Car sounds like it is going to explode. Never happened before the recall fix for cruise control. Videos of same type of problem are on the facebook group for this car. Search for "chrysler pacifica plug-in hybrid". I also videotaped the car making the noise but won't be able to upload such a large file.
Vehicle uconnect screen locks onto forward image while moving forward down the road or goes black eliminating the ability to access any of the climate control or sos features. Extremely distracting and requires vehicle to be pulled over and restarted to clear.
I was passing a slow moving motor home on state road 19 ocala national forest . In the middle of my pass the engine cut off. I had enough speed to finish my pass safely and pull to the side of road. All the panel lights were flashing and the car would not restart. I called roadside assistance chrysler and after four hours the vehicle was towed to the nearest chrysler dealer. The car has been at beck palatka florida, chrysler since april first. They informed after five days that they were not equipped to handle repairs because of the new technology on this vehicle. I have now been informed that I will have to pay for towing from dealer in palatka to the st. Augustine dealer. I feel concern for my safety driving this new chrysler hybrid if it can be repaired. We could have had loss of life had another vehicle struck our vehicle approaching head on. I had no acceleration in the middle of my passing, and with my wife and grandchildren in the car, this situation could have been tragic. My case number is 33839387 and I have been informed that it is going to be transferred to another person! Please advise as to my next step in this process.
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