On two instances when traveling on the expressway, the car lost acceleration entirely and the dashboard provided an error message "service charging system". The car slowly decelerated and had to be pulled over to the side of the road, across several lanes of traffic, creating an extremely dangerous situation. Once the car was turned off and turned back on, it appeared to work normally. This happened once on March 1 and once on March 6.
2020 Chrysler Pacifica Plug-In Hybrid fuel system complaints
Page 2 of 2: complaints 11 to 13 of 13, newest first, as owners wrote them.
Vehicle shut off engine and directed driver to shift to park while driving at full speed on interstate highway. After coasting to emergency lane and shifting to park the vehicle restarted. The vehicle is currently at the dealership.
On my Pacifica Hybrid the vehicle drivetrain loses all power and requires the driver put the vehicle in PARK and TURN OFF the ignition and START the vehicle again. Typically this happens when BOTH of the following conditions are met: 1) battery for the hybrid drivetrain, not the 12v accessory battery, runs to 0% or less than 1% state of charge 2) hard braking or sudden braking or braking when going down a hill. The hard braking seems to overwhelm the recharging system when the battery is at 0% causing a powertrain shutdown and all kinds of error lights flashing. It eventually ends with a "SERVICE CHARGING SYSTEM" message. Once the vehicle is in this condition it is very easy to replicate as I was able to do in this video that I recorded: https://www.youtube.com/watch?v=s6NF-kKPx5w This is quite dangerous and has left me barely able to get to the shoulder of major highways several times.
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