While driving on the freeway at 60-70 mph, in 20 degree weather at night, the engine suddenly, and without warning, stopped. A dash error message showed instructions to put the car in park and push the start / run button. The van was still traveling at a high rate of speed while the message stayed up and the van had to be carefully maneuvered through traffic, across multiple lanes to the next exit, without the ability to accelerate when needed. Somehow no one was hurt and the vehicle did not get into an accident, but it came to a stop in the middle of the exit ramp, which had a steep uphill grade. The van was unable to be restarted. A Good Samaritan helped push the car to a nearby lot while car was in neutral. It was unable to be started then and two and three days later. The roadside assistance couldn’t be provided until a few days later because the incident occurred at the beginning of the weekend. The vehicle was finally towed to the closest dealership today. The dealership said the software update is available for the recall of potential loss of motive power, which appears to be the issue we experienced. They said it would take 2-3 weeks to look at the vehicle due to their backlog. I called the dealership where we bought it, and they said the same. Also, based on initial research, it seems the software update will only give advance warning when an electrical short is about to cause the engine to stop so the driver can have advanced warning and presumably drive to safety without an accident. Unfortunately, the manufacturer still needs to address the root cause and build a solution to prevent the electrical short from happening in the first place. The situation is troubling and the manufacturer and both dealerships are even stalling in getting us a complimentary loaner vehicle. Also note that we were not instructed to stop driving the vehicle when we found out about the recall prior to the incident. Again the van won’t be fixed for weeks, the federal safety agency shows no remedy yet
2022 Chrysler Pacifica Plug-In Hybrid engine complaints
Page 3 of 3: complaints 41 to 53 of 53, newest first, as owners wrote them.
My car has lost power unexpectedly while driving 3 times in the past month. Twice on the highway, and once in a residential area. I had to coast until I could safely pull over. The engine light stays lit for up to 1 day. The "D" in the gear shifter flashes. After turning off the ignition for several minutes, the engine will restart and the car can resume driving. The Chrysler service department says they cannot find anything wrong with my vehicle and it may be due to the recall issue. This sudden loss of power is extremely dangerous and I am fearful every time I drive this car. Customer service has been extremely unhelpful. A case has been opened for me for 2 weeks now and no one ever calls me, even though I have been repeatedly told someone will reach out to me. I have been calling almost daily and all I am told is that there is no repair available for the recall out on my vehicle and they cannot provide me with a rental. I'm not sure what needs to happen before someone will help me. Either I will end up in a vehicle collision and I will have to pursue legal recourse, or I may have to look into the lemon law. Extremely disappointed in Chrysler.
Second complaint for same issue. Our vehicle stalled 6 times over the course of 17 miles driving around town, maximum of 50 MPH at times. We have multiple videos of this. Have contacted Chrysler and was told they do not have a fix for this issue even though they are aware it is a safety issue. Awaiting call back on how they will help resolve this issue ASAP as the car is basically undrivable with stalling that many times in such a short trip!
I drive on the freeway, and I lost any power with the car, I'm lucky my baby was not in my car on that day. It happened two times and I go to the Mopar service center, they tell me they don't have the part for that, and I ask them what's should I do with that situation, and they said that's a good question, I have no idea, but you can wait for the part and I don't know when the part comes in maybe a week, and maybe few months.
While driving on the highway, the vehicle coaster to a stop. It gave a warning to plug in the battery for conditioning and the D was blinking. It said to put to P to stop. Was able to coast to the side of the highway safely and vehicle had to be stopped and turned off to be able to run. This happened 4 times in under 30 miles on the highway.
Unknown, recall to be issued but nothing yet and we are driving in potentially unsafe cars with our family!!!
Vehicle lost ability to accelerate on highway engine shit off, lost power steering, dashboard read “press break and push button to start” as though vehicle were turned off. Dashboard displayed default message “service hybrid electric vehicle system”. Happened 3 times in span of 3 days. 2 of which were on the highway, the 3rd was on exit ramp of highway. The inability to accelerate/loss of power steering while driving is a huge safety concern. We called dealership, service manager immediately acknowledged safety concern and picked up vehicle at our home. Vehicle is currently being evaluated at dealership.
On 11/19/22, while driving to a family member's for Thanksgiving week, we stopped to get gas and turned the vehicle off. When attempting to start, we received a "Service Charging System" error on the dash and the vehicle would not start. Fortunately after waiting several minutes we were able to get it started and made it to our destination. The next morning it did not start and we had it towed to the nearest dealer. The issue was reproduced at the dealer and they did some things to clear error codes, recalls, etc. and the vehicle started one day but then the issue reoccurred the next day. After three weeks they were able to upgrade the hybrid system software which seemed to do the trick. We picked up the vehicle and drove it home. Two weeks later on Christmas day when we were leaving a family party the issue came back and we were not able to get it started. The next day 12/26/22, we had it towed to the nearest dealer where it is currently at as of this writing. When it was delivered to the dealer the issue was still present however they did not bring it in to service for a week and when they did the issue was not there. They are working to recreate the issue to try and diagnose. There were no warnings or error messages in advance of this issue occurring. Luckily this issue did not happen while driving as that would have put myself and family in a dangerous system. The fact that this issue has not been resolved and seems to occur randomly is a major concern. I do not feel safe driving this vehicle knowing that this can happen and leave us stranded or in an unsafe situation. We are currently working with the dealer with hopes of a solution but this is a serious issue.
We were driving our Chrysler Pacifica hybrid on the highway and it stalled and said put into park and completely turned off. When we pulled over to the side of the road, the car would not start and had to be towed to the dealership. It was very unsafe and not the first time that our car has turned off.
Have a 2022 Chrysler Pacifica Pinnacle which we picked up 10/8. This incident occured 11/3, Issue occurred with car under 1000 miles driven. So less than 1 month of ownership. Driving on 4 lane highway during stop and go traffic. Driving approximately 15-20 MPH. Car suddenly loses all forward motive power with engine light and battery light flashing on dashboard. in center dash it was saying "Service Charging System". Luckily, was able to coast to shoulder of highway. Was unable to restart car for 15 minutes, Car kept saying to put into P and until after completely turning the car off by opening the driver side door to simulate leaving the vehicle, and then closing the door. Drove to dealer and car stored DTC P0A45 error code, which they cleared and test drove for 50 miles. They could not reproduce the issue. Losing driving power is very dangerous while driving at any speed! this is a HUGE safety concern for my family with two small children. This needs to be investigated and a cause determined! This is a major accident or even death waiting to happen!
While driving on the freeway, check engine light came on, all acceleration power was lost, car directed me to “put car in park, press brake, and push start button.” This led to extremely dangerous situation of having to navigate traffic and reach the shoulder with no ability to accelerate. Vehicle was powered down and restarted and was able to return to the road. This has happened 10 times total. This is the first reoccurrence since getting the power inverter module replaced at the dealership four days ago.
2022 Hybrid pacifica limited Breakdown on freeway, accelarator became unresponsive and car stopped. Hi all, I have a pacifica hybrid 2022 limited with 8000 miles on it. Less then 7 months old.I ran into a very dangerous situation last Monday. I was driving on a freeway and car Brokedown on freeway, accelarator unresponsive , HMI said shift P to start , gear change didn't do anything and blinking, check engine light came up. It was very dangerous and someohow I was able to get into Shoulder lane and with God's grace we survived. After 3 4 minutes I was able to get my car turn off and on and then it drove normal. So I decided to take it in nearby open parking area and get it towed from there but even then it broke down 4 times. This is serious life threatening especially with family. I got it towed to dealership and they said next day a Software update fixed it which was hard to believe so i asked them to drive for 25 miles and guess what ? Same issue happened again. So car is back to service now and I haven't heard anything back. Worst part is i had similar issue of car shutting down but that time it was in electric mode related to service charging and this was in gas mode with check engine light ON. I just wanted to see if anyone else had similar issue and how it got resolved? Thanks for the help. I am attaching some videos
Driving on a major highway with little to no shoulder, we were accelerating up a slight incline going 65 miles per hour on a route loaded with semi trucks. As we accelerated the engine cut off taking away the ability to accelerate. We had to pull to the shoulder and the vehicle kept cycling all of its lights on and off. We were able to get the car moving again and within 5 minutes the same thing happened, engine turned off. Vehicle was towed to a Chrysler dealer, it showed 17 error codes thrown, Chrysler's policy was to reset the codes and drive 25 miles to replicate if it doesn't replicate send it home which is what they did. As our family was again on a highway accelerating the engine cut off with no ability to accelerate. We turned the vehicle off and started it again and the engine cut off leaving us to coast off the highway. Chrysler is now stating it's a software update that is needed and we are at day 4 with no car for a second time in two weeks
VIN decoder
See the problems and recalls for an exact car
Buying a used 2022 Chrysler Pacifica Plug-In Hybrid?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history