While car parked, turn car on, car stuck in "run" position, unable to change gears, unable to turn car off. (has occurred more than three dates/times).
2018 Chrysler Pacifica driver assistance complaints
Page 3 of 3: complaints 41 to 64 of 64, newest first, as owners wrote them.
Car stops and sometimes it doesn't turn on
We have rented a chrysler car for 1 day from budget rentals to take us from raleigh, nc to dulles airport, va. We drove the car to dc. We did setup the cruise control on 76 speed in 70 MPH zone. The police stopped us on the I-95 in va and gave us a speeding ticket, according to him, we are driving in 86 MPH. We did not realize the speed because not too many cars around, driving around 3am. We were so surprised about that ticket and how could this even happen. We thought that we were mistakenly reading the odometer readings. We received the ticket with reckless driving of 86/70 MPH. We took deep breath and started driving again. We said ok let's setup the cruise control this time to 75 and watch it carefully. Within less than 20 seconds from setting up the cruise control, another police stopped us with speed of 85/70 MPH, reckless driving. We had no idea what is going on. The two tickets were about 5 miles apart on the I-95, va. We decided this time not to use the cruise control and follow the cars flow around us. We did that for the rest of the trip, driving without the cruise control. All of the previous problems were nothing in comparison to the following. As we driving in va, around 7am where many cars on the I-95 to follow their pattern. We said let's just setup the cruise control for few seconds and compare it to the cars beside us. We setup the cruise on 75, we noticed a significant speed increase. I pushed the brakes, it did not stop this time. The car was driving in higher speed. While I was trying to act as fast as I could, I pushed the brakes and switched the stick from d to n. I tried to disable the cruise control this time, it did not work. We parked in a near gas station, took deep breath, turned off the car, went to the bathroom and got back on the road. Thankfully, the cruise control was disabled.
While stopped at a red light, the auto stop engaged. When taking the foot off the brake to disengage auto stop, the vehicle stalled out in the middle of the road. Multiple attempts were made to restart the vehicle. Hazard lights were enabled; however, the entire vehicle eventually shut down, including the hazard lights. This vehicle had been driving on the highway and city streets for the previous 20 minutes without any indication of the impending failure. Dealership service department initially believes fault lies with the battery, but how did the car get 20 minutes from home on a dead battery???
Electrical and sensor issues. When my 2018 pacifica is started in the morning I receive a fcw (front crash warning) after driving approximately one half mile and stopping at a stop light near my house. I have the gas saver on and my van will usually shut off. When I stop at the light, the console will flash fcw when no objects are in front or near me as well as two other censors flashing. The van completely shuts down and then flashes "start stop required". I then have to place the vehicle in park, turn it off, restart it, then shift back to drive all while in at an intersection. This has happened at least 12 times and creates a risk of being rear-ended. Since we purchased the van in august 2018, we have had: the uconnect center replaced on september 7 2018, the radio improperly activated or turned off incorrectly completely draining the battery requiring tow and service on april 12 2019, and the fcw was supposedly repaired on may 21 2019. Although it was "fixed" the fcw alert has occurred 3 times since it was returned less than 3 weeks prior.
Two incidents which happened within 4 months of each other. I have had the car less than 9 months. Most recent was april 3rd, 2019. I was waiting at a traffic light when I went to let my foot off the brake to drive when all of sudden the car stalled. An alert came up on the screen to tell me the there was an issue with the electronic stability control. I had to turn the car off and back on again to get it to drive. I had two small children in the car both times it has happen. It's my only car. It says there is no recall for this. When you google this problem though apparently it's very common with this van and chrysler has no fix. Many people had this happen to them while the car was in motion. This is extremely concerning & you should demand chrysler fix this issue please.
We bought the car as a certified used car from a dealership in february, 2019. The car is a 2018, and had 22,000 miles at time of purchase. The car first stalled in late march, 2019. It stalled while at a red light, and cars had to be directed around the car. My child was in the car with me at the time. An error message appeared with something regarding the stability control. Since that first time, the car has stalled at a light 2 more times. We are bringing the car back to the dealer for service. When we called to let the dealer know the issue, they said they've never heard of this happening. I find that hard to believe with so many similar complaints. I am very concerned that this is a known issue that is not being addressed.
Van will stall during low speed or idle. Stability/traction control will flash and van will need to be restarted. Has happened multiple times in intersections and once in stop and go highway traffic.
My 2018 chrysler pacifica car stopped while I was driving. I had slowed down to make a left turn and it shut itself off. It quickly flashed a message about stability control and then showed stop, start, restart required. The car was still in drive. When I tried pressing the brake it was very hard and wouldn't move. I put the car in park and tried shutting it off and restarting it, but couldn't. I had a line of cars behind me, including a school bus and put my hazards on. I'm not sure how many tries it took, but I was finally able to get it to start and drive home. I have since driven the car without incident but I am very nervous that it will happen again. It seems like a huge safety risk.
This complaint is just one of many I've had. Most recently, I've been stalled while waiting at a red light (thankfully) on a city street. I had an error message come on shortly followed by a prompt telling me that start/stop was required. So I had to put the car in park, restart and then car drove. This happened twice in one day and dealer couldn't find anything wrong. Left it has protocol passed all recommended checkpoints and that an engineer has to determine fix.
My vehicle has been in for service at least 4 times for the stalling issue. I am either driving at 24mph or less and it just shuts off. Off. Sometimes im sitting at a light and it shuts off. I have almost been rear-ended 3 times. Police have had to direct traffic aroud me twice. My children are scared to ride in it. The media does not always work. A USB plug doesnt work the one used for car play. The rear sensors do not always work. This van is currently sitting in my garage. Useless to me. I am not putting my kids at risk any longer.
On several recent occasions, our 2018 pacifica (with ~3k miles on it) has stalled on us at an intersection after an error in regards to stability control. This has happened to both me and my wife while driving, and has nearly caused accidents on multiple occasions. The vehicle message has instructed us to put the vehicle in park and restart, and this has happened to us while in the turning lane facing oncoming traffic. The issue has happened to me as we were slowing down just prior to turning. We have young children, and this is a serious safety concern for us.
On sunday january 13th while getting off highway lost power steering while taking exit. Due to lack of power steering van went off the road up an embankment and damaged vehicle. I called chrysler on 1/14/2019 and reported issue. Claim #57836097. I was told that someone from incident reporting team would be contacting me within 4-5 days. I have since called them again on 1/22/2019 and again today 1/28/2019. I have no choice but to drive vehicle because I am a 100% disabled veteran and in a powerchair. The van is customized for my powerchair and my only means of transportation. The power steering keeps going out intermittently and now other electrical issues are occuring now as well. The passenger side window comes down on its own, traction control light on dash goes on and off, stability warning flashes on dash and of course power steering light comes on and says service. Prior to the incident on the highway off ramp the steering went out for a few seconds. I brought it to bonneville dealer in manchester nh and they told me it was just a fluke. Obviously it was not a fluke and my van is now damaged. Drivers side sliding door does not close right and is bent upwards and not sure what else may be damaged. Waiting on chrysler for next step.
While driving my 2018 pacifica in 45 MPH traffic on a local road, the car flashed 'stability control' and lost all power. The brakes went hard, the car completely stalled. The display read 'stability control' then disappeared from the screen and it instructed me to put car in park and to restart the car. The second time this happened I was driving 50 MPH on a state highway slowing to make a left turn when the vehicle did the exact same thing as stated above.
Forward collision avoidance system came to a complete stop at a check point proceeded forward when told to and with in 20-30 feet the warning system went off and vehicle came to an abrupt stop for no reason. Nothing in front of the vehicle at all. Similar situations have happened but there were vehicles parked on the side of the road as you go into a turn, but the vehicle never actually braked for those.
The first incident occurred when I was in a parking lot. I got into my car and when I went to press the brake and push to start, my brake was locked and my computer started flashing service electronic stability control, park brake unavailable, enter auto-theft code and other numerous error messages. I had to have my car towed to the closest service and they didn't find anything wrong. Yesterday I was in traffic at a stop light and my car dinged, the check engine light came on, and my car said to put it in park and restart (this happened twice at the same light) then the error messages starting flashing (service air bag, service electronic stability control, blind spot alert unavailable, etc) today when I went to start my car the engine did not come on and the same error messages starting flashing as well as the check engine. This became an entirely new concern when this started happening while I'm driving. I have two small children in the car, and I'm pregnant. I just don't feel safe driving and this is our main vehicle, so we don't have much of a choice.
My new pacifica is equipped for the forward collision warning system. This is one of the big reasons I changed to this exact van. Well, it doesn't work. I have tried to get it to engage, no warnings, no braking, no anything. I have had it in the dealership and they claim they tried it and it worked but the service guy refused to do it again because it wasn't safe. Ummm, isn't that the whole purpose of it? It is set to the farthest distance setting and not working. I have had to slam on the brakes when testing it, so know that it is not working. The dealer is giving me the run around but I have read that many others have the same issue. This needs to work! I paid extra for this package and am very disappointed. A new 45000 van that doesn't do what it is suppose to is ridiculous.
While driving approximately 35 MPH, control panel stated "vehicle not in park" and then completely shut down. I had to coast into a parking lot. I put the vehicle in park and van restarted immediately. However, when I put the van into d (drive) the car reversed! I immediately braked and then preceded to drive forward. The "vehicle is not in park" has happened approximately 3 other times while driving but the engine never stopped. This is the 2nd time my vehicle has stalled while driving. It looses all power!!! The first time it was in the dealership, they could not detect any issues. It was very similar except the panel stated "vehicle is not in drive". This should not be happening to a brand new car! This is a safety issue and recalls should be placed as I have seen several other vehicles with similar problems. I have 3 small children and luckily they were not with me.
Tl* the contact owns a 2018 chrysler pacifica, which was a trade-in of another 2018 chrysler pacifica. Within months of owning the vehicle, the electronic stability control warning indicator illuminated, which was the same failure experienced from the previously traded-in 2018 chrysler pacifica. The dealer (eastchester chrysler jeep dodge ram, 4007 boston rd, bronx, ny 10466, (718) 547-5500) was contacted and a diagnostic appointment was scheduled. The manufacturer was not contacted. The VIN and failure mileage were not available.
Tl* the contact owns a 2018 chrysler pacifica. The contact stated that the electronic stability control warning indicator illuminated. The dealer (eastchester chrysler jeep dodge ram, 4007 boston rd, bronx, ny 10466, (718) 547-5500) was unable to determine a failure cause or a remedy. The manufacturer was notified of the failure and had no specific solution other than to trade the vehicle in for the same vehicle, which was not a repair remedy according to the contact. The VIN and failure mileage were not available.
Tl* the contact owns a 2018 chrysler pacifica. While driving 60 MPH and approaching a vehicle, the forward collision warning system failed to alert. The vehicle was taken to huntington jeep chrysler dodge ram (1220 e jericho turnpike, ny 11743, (631) 673-0270) where the sensor was recalculated. The repair did not correct the failure. The manufacturer was notified of the failure and did not assist. The approximate failure mileage was 810. *tt updated 9/26/18
Tl* the contact owns a 2018 chrysler pacifica. While driving approximately 45 MPH, the vehicle stalled and lost braking and steering ability. There were no warning indicators illuminated. The contact depressed the start button and the vehicle restarted normally. The contact stated that the failure also occurred on may 19, 2018. The vehicle was taken to the naples chrysler/jeep/ram dealer (6381 airport pulling road north, naples, florida 34109) where it was awaiting diagnostic testing and repairs. The manufacturer was not made aware of the failure. The approximate failure mileage was 2,300.
Power steering goes out while driving in service for second time with only 800 miles on it passenger front window rolls down while driving by its self passenger auto side door would open one day vehicle shut off and came to a complete stop in a parking lot with no notice or reason. *tt
Bought vehicle on march 5, 2018, on the 2 hr drive home the cars main front center console starts rebooting and resetting over and over, the car then yanks us hard to the right and as I fight the driver assist mode to actually stay on the road, my husband and myself was plenty scared. We got the driver assist disabled, the heat was unable to be turned down, the steering wheel was so hot we had to put on gloves, the seat heat could not be shut down, we were with windows open in the snow, we had no choice. We attempted to restart the car, same functional issue. Contacted dealership following morning, informing them they said get in in right away, we took to local chrysler on may 6th and they found nothing. They didn't believe us either. Happens again immediately the day after being there, again we took it in, they wanted it to continue when we pulled in we were told, I said it keeps taking us off the road. The 3rd time was the same only we almost side swiped another van by the skin of our teeth. Lucky we pulled hard and saved ourselves. It has now been at chrysler repair more than 5-6 times same exact problem, their same exact excuses, no fix. Dealership where we purchased suggested we begin lemon law on it. I agree, I don't want to be the crash dummy. Chrysler has been notified online, they were insistent it can be fixed, its been a month, and they have had the car more than us, and they have put 1000 miles on it too, where as we barely got 450 with ride home. I have made first payment and have a rental now, a junkie one! Please help us, this car is dangerous, and will cause a serious fatality the way it steers off suddenly. It is a catastrophe waiting to happen. On board computers fail on and off.
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