Sitting at stop light waiting for it to change when engine just turned off. Didn't know what had just happened or what to do, afraid I would get rear-ended. Light turned green and I had no power. I put van in park, pushed the ignition start button, van started and I was able to proceed in traffic. Didn't know if problem was related to the feature where engine turns off when stopped in traffic, then turns back on when you press the gas. I pushed the button so engine wouldn't turn off until I got home safely. Near zero outside temps and I thought vehicle had died. Luckily, driver behind me was paying attention and didn't jump the gun when the light turned green or I definitely would have been rear-ended. Apparently this is a problem that other pacifica drivers have experienced. It needs to be fixed before someone is hurt. Makes me very uneasy to drive it not knowing when it might happen again. Will take to dealer as soon as possible.
2018 Chrysler Pacifica engine complaints
Page 13 of 14: complaints 341 to 370 of 384, newest first, as owners wrote them.
Engine stalled during the stop/start function while idling at stoplights, and vehicle has to be restarted. Dashboard shows a quick message about electronic stability control, engine completely stalls out, and then shows a message to put vehicle in park and to restart the vehicle. Vehicle has 5,300 miles. This occurred on the chrysler dealership *loaner vehicle* (a 2018 chrysler pacifica) while dealership is trying to troubleshoot same problem on owner's 2018 chrysler pacifica. Returned loaner vehicle to dealer for a different car.
2018 chrysler pacifica purchased new. When the stop/start function is activated, the engine will completely shut off while idling at stoplights or stop signs, and pacifica has to be shifted into park and restarted. (this happens intermittently and occurs going straight on the roadway and turning left or right.) chimes sound and dashboard display flashes a message about electronic stability control, engine completely stalls out, and then shows a message to put vehicle in park and to restart the vehicle. Started occurring around 11k miles and has happened 8 times to date. Several visits to the chrysler dealership include: first visit was a software update and that didn't fix the issue. Second visit was to replace both batteries as both reportedly failed their tests, and that didn't fix it. Opened a chrysler care case after 7th engine stalling incident. Third visit was to add a data recorder. Captured data on 8th stalling incident. Chrysler is unwilling to report what info was learned from the data recorder and whether root issue has been identified. Fourth visit to chrysler dealership after data recording capture included replacing the crankshaft position sensor, and chrysler believes that will fix the issue. Customer now has vehicle for driving (and further road testing).
This happened on two occasions. I came to a complete stop, and the auto start stop shut the engine off like it's supposed to. However, when this happened a bunch of warnings came across my dash, saying certain safety features were disabled and the car wouldn't respond to the gas pedal. I had to put the car into park and restart my car. I took it to the dealer and they couldn't find anything wrong. It happened again after having it back for three days, and they said there was an 'update' for it. However when I picked up my car they didn't give me any paperwork to sign.
The engine automatically stops when going 10 MPH or below. A message comes up to stop/start restart required. This happens when I am in traffic or idling at a light. It is occurring more frequently. Brought it to the dealer but they couldn't duplicate message so they did nothing. This is extremely dangerous. I read this was an issue in jan 2017 and 2018 with 2017. Apparently there needs to be an engine control software update but because chrysler did not authorize this the service dept at the dealer will not do anything. Extremely dangerous and can cause an accident to anyone driving. This is happening more frequently now on my car. It used to be only once today was three times in twenty minutes. ..*bf.. *tr *dt consumer experiencing engine stalls.
While stopped at a stop sign the vehicle's auto stop/start function disabled the engine as normal. When I lifted my foot off the brake to engage engine the car stalled and "service auto start/stop" displayed on screen. Then the screen indicated to put the vehicle in park. After I put the vehicle in park I restarted the vehicle and operated normally. Vehicle was purchased new and has 1,200 miles on it. I will be taking the vehicle to my dealer for assessment.
Engine shuts off while driving, message displayed to turn off car and turn on again because of electrical failure. Brakes lock and car stalls until vehicle is set back to park and restarted.
While driving my 2018 pacifica in 45 MPH traffic on a local road, the car flashed 'stability control' and lost all power. The brakes went hard, the car completely stalled. The display read 'stability control' then disappeared from the screen and it instructed me to put car in park and to restart the car. The second time this happened I was driving 50 MPH on a state highway slowing to make a left turn when the vehicle did the exact same thing as stated above.
While driving - slowing to a stop for a stoplight, my car's computer screens started flashing various warnings to restart the engine. At this point, the car was not responsive to the gas pedal / would not move and the power steering was also not functional. I had to put on my hazards, put the car in park and turn off and turn back on the engine.
The car has lost power on several occasions. When stopped at a stop light/stop sign car shuts off completely and loses power. I brought the car to the dealer last week, they completed an update- however just today the car lost power on a main road which happens to be right in front of the dealer. I pulled in completely shaken as I had my daughter in the car and cars were coming from behind not realizing I am stalled in the road. I have left the car at the dealer. It is so dangerous and scary as I bought this car as a family car and I can't feel comfortable driving it.
Tl* the contact owns a 2018 chrysler pacifica. The contact stated that the vehicle stalled when it approached a stop light. The contact had to turn off and restart the vehicle to get it to operate. Also, while driving 30 MPH, the steering seized and the vehicle rolled to a complete stop in the middle of the road. Also, "start stop required" appeared on the instrument panel. Autonation chrysler dodge jeep ram southwest (7980 w tufts ave, littleton, co 80123, (303) 578-6099) stated that they would have to test drive the vehicle and try to replicate the failure. If they could not diagnose it in two days, they would have to return the vehicle to the contact .the manufacturer was called and immediately transferred the contact back to the dealer. The failure mileage was 8,000.
While stopped at a traffic light in our town the van shut off and the electrical system starting sending me messages on the dashboard that the lane sense was not operating. I had my foot on the brake and tried several times to move the gear selector to park but it was locked in place. The ignition said it was in the run position which indicates the car should be running but it was not. The brake pedal was firm too, as it would be when the car is off. Finally after several attempts I was able to move the gear knob to park and then restart the car. I could have easily been rear ended, this was very scary and unacceptable on chrysler's part.
Tl* the contact owns a 2018 chrysler pacifica. While driving 65 MPH, the vehicle lost power. In addition, the power steering failed and the steering wheel was difficult to turn. Also, the emergency flashers were inoperable, the temperature gauge increased to high, and the vehicle failed to engage into gear. There were no warning indicators illuminated. The vehicle was towed to landmark chrysler dodge ram of atlanta (5745 peachtree industrial blvd, chamblee, ga 30341, (678) 825-3200) where it was diagnosed that two batteries failed and needed to be replaced. The vehicle was repaired; however, the contact had concerns about the safety of the vehicle. The contact called 911 for assistance during the failure. The manufacturer was contacted and provided case number: 57793693. The failure mileage was approximately 10,000.
While approaching a traffic light the car came to a stop and completely shut down. I had to turn shifter of the car from drive to park and then restart the car. This is the 4th time this has happened. Scary time as the first time it happened I was making a legal k turn and the car shut off as I stopped the car before putting the car in reverse. I was t'd in the middle of the road. The first time occurred was 11/23/18 then again 12/18/018, again 12/21/18 and today 1/3/2018
When completing a stop at traffic lights, the vehicle start/stop system shuts off the engine and without warning it has not restarted automatically leaving us expecting to take off and having to put the vehicle back in park while in traffic and then restart the engine and move gear selector back to the drive position. I've nearly been rear-ended due to this several times. I have counted 7 times this malfunction has happened. When checking the vehicle for any dtc's there have never been any.
We purchased our 2018 chrysler pacifica in early october 2018 and have since put less than 3,000 miles on the odometer. Today, while driving on a level rural road near our home, a couple of warning lights started flashing out of nowhere: one indicating that blind-spot monitoring was disabled, and another re: electronic stability control. Not long after we started up a hill a half-mile later, the accelerator stopped responding. We were slowing down. Then, the car basically stalled and came to a stop. More warning lights and sounds came on, including a check engine light, and one indicating that we needed to service the transmission. Then on the display above the wheel, a message said that we needed to turn off the engine to engage the parking brake. We called 911 in hopes of having an officer help direct traffic while we waited for a tow, as we were stopped around a curve and at a high risk of getting rear-ended. The car wasn't responding when I attempted to turn the engine off. I wasn't able to shift the car into park, either (the light above each gear flashed when I tried to shift away from drive). Also, the hazard lights wouldn't turn on, and nor would the parking brake (I had to keep my foot on the brake to prevent the car from rolling backward down the hill). As we waited for the tow truck, the lights on the dash continued to flash and the alarms continued on. At some point, I once again tried to turn the car off. It worked. Then, when I turned the car on again, only a check engine light came on. The tow truck driver also had no issue reversing the van up onto the bed of his truck.
Tl* the contact owns a 2018 chrysler pacifica. The contact stated that the vehicle's horn did not work. An independent mechanic stated that the horn was built without a fuse and that one needed to be installed. While driving at an unknown speed, the vehicle lost power without warning. The vehicle was taken to dadeland chrysler dodge (16501 s dixie hwy, miami, fl 33157), but was not diagnosed or repaired. The manufacturer was informed and assigned a technician. The failure was escalated to a higher office of the dealer. The failure mileage was 18,600. ..*bf. *tr *dt 2nd incident: dec. 11: total electrical failure while parked in garage at home. Car was towed to dadeland dodge where the auxiliary battery was replaced. 3rd incident: dec.19: total electrical failure while parked in garage at home. Vehicle was towed again to dadeland chryler. After much research they replaced the body coltrol module. The car was returned to me on jan. 4, 2019 the car seems to be working well now.*jb
Tl* the contact leases a 2018 chrysler pacifica. The contact stated that the vehicle stalled numerous times when attempting to accelerate from a stop. The contact took the vehicle to sterling heights dodge chrysler jeep ram (40111 van dyke avenue, sterling heights, mi 48313, (586)-939-3900) where it was diagnosed that the fuel pump control module and fuel pump relay failed. The vehicle was not repaired; however, the dealer replaced the start and stop engine battery. The failure was not remedied. The dealer also test drove the vehicle and was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was contacted. The failure mileage was 3,000.
While stopped at a red light, and the auto shut off feature shut the car off, the vehicle would not start up again. This caused the car to be stalled out in middle of the road on a city street. Only a few minutes later did the car start up again.
Tl* the contact owns a 2018 chrysler pacifica. The contact stated that the vehicle stalled several times without warning. The vehicle was taken to bob baker chrysler jeep dodge ram (5555 car country dr, carlsbad, ca 92008, (760) 431-3000) for diagnostic testing, but the cause of the failure was not determined for weeks. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 500.
Tl* the contact owns a 2018 chrysler pacifica. While driving various speeds, the check engine warning indicator remained illuminated. The vehicle was taken to ramey chrysler jeep dodge ram (127 frazier dr, princeton, wv 24739), but the cause of the failure was undetermined. The vehicle was not repaired and the failure recurred. The vehicle was taken back to the dealer three times. The manufacturer was not notified of the failure. The approximate failure mileage was 1,800.
2018 chrysler pacifica ~4500mi. While driving at low speed the engine suddenly cut off with no warning. All electronics were still powered. The display on the dashboard flashed something to the effect of " turn to p and press start/stop." luckily I was slowing for a red light when this occurred and was not traveling at speed. I came to a stop, turned the gear selector to p then start/stop to restart the engine. No further issue on restart, however, this is a serious safety issue.
While driving our 2018 chrysler pacifica on I-95 south in nh, traffic came to an abrupt stop and we rear-ended a jeep wrangler at approximately 30-40 MPH. I braked for about 20 ft and struck the jeep. Our airbags deployed and the engine compartment immediately burst into flames upon impact. The flames were so immediate and so violent that my wife and I only had time to remove our young daughters from the middle row of the vehicle. The accident itself was minor, the jeep was able to drive away after the accident. Our pacifica was a complete loss as a result of the fire. ...*bf.. Updated 10/30/18
My 2018 chrysler pacifica keeps stalling while driving. I found a recall from 2017 that matches my car exactly! Recall u01. Dealership as well as chrysler, keep telling me that my vehicle year is not affected but my car keeps stalling at intersections! I have almost been hit two times with my child in the car. They have had my vehicle for more than 42 days in the service department and say they cannot recreate the problem in order to fix it. I even have video tape documenting what happens. If I stop at a light, or am driving very slow my vehicle shuts off! An indicator on my dash states to put the vehicle in park and re-start it! This is not safe when you have people behind you ready to go at a green light and you are stalled! I refuse to drive this vehicle on the road and jeopardize my families safety. Please investigate this issue. I am stuck paying a brand new lease payment for a vehicle that I am not able to drive!
2 days after purchasing car, the check engine light came on. I asked service folks at dealership if I can bring it in. They said bring it in the next day. Later that day, my wife drove to store. She was in for 15 minutes. When she came back to car in parking lot and started the car the monitor said something about car being put in "park" and then had electric failure after a strange noise. Worried that power failure could happen while car is in motion. Dealer would not replace car unless we gave all 10s on survey, which we refuse to do. Dealership service said car had complete electric failure. Was told this was the first time they have encountered this problem. Service person also said they were aware of defects in pacificas. I asked how come they sold cars with known defects dealership stated they have lots of cars and many have defects.
Minivan stalled seased operating as driving normal speed in motion on a city street tried restarting vehicle kept stalling automatically turned off could not turn wheel kept stalling shutting off while in normal operation could not brake could not accilatate screen said put in park to put in drive...check engine light was on
Tl* the contact owns a 2018 chrysler pacifica. While driving 5 MPH and making a left turn, the vehicle stalled. The contact was able to restart the vehicle after several attempts. The vehicle was taken to phillips chrysler jeep dodge ram (located at 3440 s pine ave, ocala, fl 34471, (352) 732-7577) to be diagnosed, but the mechanic was unable to duplicate the failure or retrieve a fault code. The vehicle was not repaired. The manufacturer was contacted. The approximate failure mileage was 7,000. **tr consumer stated vehicle lost power as entering intersection. I am not sure it stalled, I think more likely lost accelerator control, as I did not see any warning lights. It was a down hill "coast" to stop about 300 yards so not clear if vehicle was "coasting" or driving at idle speed. Putting into park, pushing engine button to stop and start solved the problem. Updated 11/1/18
I was stopped by a stop sign on a city road when suddenly the engine turned off. The screen said put van in park and restart. The van was in drive when this occurred.
Tl* the contact owns a 2018 chrysler pacifica. While driving various speeds, the engine stalled without warning. The contact placed the gear in park and attempted to restart the vehicle. The contact cited that the automatic engine fuel saving device, a feature of the vehicle, may have caused the failure. A dealer and the manufacturer were not made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was unknown.
2018 pacifica with 5450 miles on it. While driving on highway at 60 MPH with adaptive cruise control engaged, vehicle sudden appeared to stop running. Vehicle had been operating perfectly normal with no indication of a problem until it started to quickly lose speed and had no response from accelerator pedal. Message on dashboard said to place vehicle in park and press start button. I'm not sure if the engine was actually idling or if it had completely stopped running. I did not notice a loss of power steering or brakes. Coasted over to shoulder, placed in park and tried to restart. The engine would start, but only idle at about 600 RPM. Accelerator pedal had no effect on engine RPM and I could not shift out of park. Shut the vehicle off and restarted it several times with same result over a 3 minute period. Then I switched the auto start/stop button into the off (defeat setting) and was immediately able to restart the vehicle, which then operated as normal. Since this incident yesterday, the vehicle has operated as normal and has reported no faults through the u-connect application. Clear weather with temperature near 100 degrees when this incident occurred. Both keyless remotes for the vehicle were inside the vehicle, mine in my pocket and my wife's in her purse. Before heading out on this trip I had used the remote start function and allowed the vehicle to run in remote start mode until it timed out. Then had remote started the vehicle a second time before switching it to normal run mode before leaving the parking lot. This was about 40 minutes before the event happened. It occurred to me that the messages that were displayed on the dash while the vehicle was inoperable were similar, or possibly identical to messages displayed during the remote start function, which is why I thought of switching the auto start/stop button to the defeat position.
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