Car has shut off, on the road, while driving twice now. Car revs up while driving but loses power and slows down. Dashboard blinks "stop safely, car will shut off soon, service electronic stability control, service trans, shut off engine to engage in park, park assist unavailable" engine is already off because it shut down automatically but car itself would not shut off. Had to disconnect the battery to reset it, got it started and only drove 3 miles to a parking lot and it continously lost driving power those 3 miles. Car revs up really high, but will not drive. Huge safety concern and Chrysler is aware but doesnt care. Car has been "fixed" twice now and still has continued to shut down while driving. It's been at the dealership since October 10th.
2019 Chrysler Pacifica electrical complaints
Page 4 of 4: complaints 71 to 98 of 98, newest first, as owners wrote them.
Car shut off while driving
Which component or system failed or malfunctioned and can it be inspected upon request? How has your safety or that of others been threatened? I think there is a problem with the circuit part or the engine control device. The vehicle automatically shuts off at low speed or in a parked state, and cannot be restarted for a long time. The engine suddenly turned off and could not be started while driving, posing a threat to the safety of my life and that of others. The transmission controller is completely inoperative, with no display or function. Has the problem been reproduced or confirmed by a dealer or independent service center? unknown Has the vehicle or parts been inspected by the manufacturer, police, insurance representatives, or others? unknown Were there any warning lights, messages or other symptoms of the problem before the failure and when did they first appear? No warning lights, messages or other symptoms, first appeared in October 2022, because I bought a used car, so I don't know if this happened before, but it has happened about 8 times since I bought the car in October of 2022 .
When I come to a stop(or sometimes not even fully) then accelerate to pull off, the rear end or something hesitates & then rams/jerks to the point I thought I was rear ended. This happens several times per week. Also, sometimes there’s no power when I do try proceed through light/stops. It’s like there’s little to no power for about 10 seconds. The breaks are quite loud but dealer says they are good.
Electronic Start Stop (ESS) fails to function. ESS dash warning light is on. Aux battery for ESS, when it fails, slowly drains the main battery. This is similar to the Y65 recall/vehicle campaign for this model car for years 2017-2018. Well, my 2019 and scores more are also affected by this issue, both in and out of warranty.
My wife was taking my daughter to work while waiting for the gate to open the van shut off as usual and after the gate was opened the van would not let my wife turned it off or even start it. This took place 3 days after the van was service by the dealership. This situation put my family in great danger if this took place in a major road it could have been catastrophic. Since the purchase of the van while driving between 0-25 MPH the transmission jumped intermitently and not allowing us to move fast enough to avoid someone from running into the van. Luckily nothing sewrious has happened yet. Researching from the manufacture and there is no support available for customers. I have driven a tremendous amount of vehicles and for such a young vehicle this is not normal, and I as a customer should have to pay out of pocket to get this issue looked into and understand how to resolve it.
The rear dvd system routinely locks out and you are unable to control the entertainment system at all. Chrysler has no fix for this and it is very annoying. It has been in the shop numerous times with no solution. Also, the transmission will rev high sometimes and then slam into gear and make everyone’s head slam back in the seat. I know there is a class action law suit on both issues. There are multiple YouTube videos of both issues with no fix.
The contact owns a 2019 Chrysler Pacifica. The contact stated while driving the vehicle at an undisclosed speed, the electrical system warning light illuminated. The vehicle was taken to an unknown dealer but was not diagnosed or repaired. The vehicle was then taken to an independent mechanic where it was diagnosed that the auxiliary battery and main battery had failed. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 55,540.
The uconnect navigation system that controls the back up camera to car, the controls for the air conditioning/heat, and all the settings of the car is faulty and causes a short circuit. I have researched that a lot of consumers have problems with the chrysler pacifica uconnect system and they report similar issues. when you go to the car dealer they want to charge you 650 for a new one.
The vehicle would not start. Would not remote start. Literally didn't do anything when trying to start it. Did this before and I had it to the dealer. They replaced the extra battery. Now it's doing the same thing again.
While traveling in the left hand lane I was hit on the right side pushing me into a median. I applied the brakes and they didn’t stop the vehicle. When the van came into contact with the curb. The airbags deployed. I smelt smoke and told my 4 young children in the back seat we needed to get out now. Two of my children were in 5 pt harness car seats in the third row. We were able to run to a safe area before it went up in flames less than a few mins later. There were no witnesses and no one around. My children and I could of been seriously injured or worse. No warning lights were active. No signs of failure until I tried pressing the brakes. The vehicle was inspected by the fire department that arrived on scene when it was fully engulfed in flames at that point.
The van was purchased in November 2019. In November 2020, the vehicle would not start. The tow truck came to our house to give us a jump and informed us the battery was dead. We went to an auto store to buy a battery because the Frisco Chrysler dealership closed on Sundays. the salesman stated that we should go to National Tire and Battery. We took the van to NTB and that's when we found out we had two batteries and they rely on each other. Because we already purchased a regular battery they were able to install it; however the van had to be towed to a Frisco Chrysler dealership to install an auxiliary battery. Frisco Chrysler installed the auxiliary battery successfully. Unfortunately, six months later we were back at Frisco Chrysler because the auxiliary light had come back on. I took the van to the dealership and they replaced the auxiliary battery stating that the battery will only last between six months to 2 years. In June 2021, the auxiliary light came back on and Frisco Chrysler changed the auxiliary battery again. I returned the following day because the auxiliary light came back on. The mechanic stated the wire connecting the auxiliary battery had come a loose and stated he fixed it. In October 2021, the auxiliary light came back on. By this time we moved to Georgia; therefore we took the van to Gwinnett Chrysler. Gwinnett Chrysler stated there was a wiring issue and stated it would cost $1,000 to fix. The struggle is the van isn't three years old, but has multiple problems.
We purchased our vehicle on July 8, 2019 and it was 18,179 miles on August 9, 2021, is slightly over what would be considered eligible under the NY Lemon Law for new vehicles. We took our vehicle in to the Service Center for a routine inspection on August 9, 2021, because we realized our sticker expired only to learn that it would not pass inspection due to the check engine light coming on. After they diagnosed it, we were told the reason for the Check Engine light being on was some wires had supposedly been chewed by rodents. The service department repaired the wires and we paid $979.55 out of pocket for that repair. We were told to pick up the vehicle on August 11, 2021 (with an expired inspection) and drive it for approximately 100 miles and then bring it back in one week to see if they would be able to perform the inspection. After driving the vehicle for less than a week is when the nightmare begins! FIVE INCIDENTS LATER, the vehicle’s electrical system continues to dangerously malfunction WHILE WE ARE DRIVING. The vehicle still can not be inspected. The service department continues to give the vehicle back to us band-aiding every repair of the electrical system and the issue IS STILL NOT RESOLVED. The last incident, the 5th time, we took a trip to New Paltz NY and we received the dreaded Uconnect Service Alert about the Malfunction Indicator as soon as we arrived there. We immediately cut our trip short and attempted to go back to the Bronx to return the vehicle to the Dealer Service center. We called Eastchester Chrysler and left a voicemail that we were on our way to return the vehicle again. The vehicle started to malfunction severely as we were driving on I-87. Practically every system was indicating failure including the Air Bag, Brake system, Electronic Stability Control, Shifter, Steering, etc. The vehicle stalled near Exit 14A Chestnut Ridge. We had to pay $340 to be towed to our home in the Bronx, because it was too late to take it to the dealer.
The UConnect Infotainment system which controls the the radio, air temperature, seat and steering wheel warmers, and many other functions of the car will randomly go blank and the electrical components of the car cannot be controlled. This can happen in the middle of driving without warning and is distracting, but even worse takes control of the vehicle away from the driver. Drivers can become distracted when the Uconnect system malfunctions, taking their eyes off the road and increasing the risk of the crash. They may also lose access to safety features such as the back-up camera and hands-free phone use. Sometimes the problem resolves if turn vehicle off, sometimes the fuses have to be pulled, and sometimes the vehicle has to go to the dealer. Chrysler has not addressed this issue properly with software updates as it keeps happening. Here is a list of components that will not work when UConnect radio goes blank: - GPS and navigation system keeps turning on and off, or doesn’t work at all - Rear-view backup camera doesn’t work when reversing, or stays on when the car is in forward motion - Uconnect theater system doesn’t work properly (no radio, rear DVD, music, etc.) - Climate control isn’t responsive - Heated seats don’t work or are “stuck on” - Loss of Bluetooth connectivity, which is necessary for hands-free calling - TV monitors fail to turn on, connect and/or sync with the Uconnect system There are currently class action lawsuits on this matter. https://www.classaction.org/chrysler-pacifica-uconnect-screen-camera-gps-theater-lawsuits Please hold FCA accountable to get a proper fix out to stop this issue. I have personally experienced this problem multiple times and have been to the dealer twice to try different firmware updates and still have problem. I am not alone in dealing with this issue as many on forums and discussion groups have shared the same problems.
Car subject to recall for malfunctioning rear camera (ve-2 is code) during repair, touchscreen rendered inoperable. Now, camera doesn't work at all, most controls require use of touch screen which no longer works. Car had no issue before recall, no no backup camera and repairs are expected to take at least 6 weeks due to claimed lack of parts.
The vehicle stalls out while actively driving it down the road on a city street. The vehicle stops mid driving, immediately shuts off, loses all power, and engages park by itself. The vehicle then fails to restart and leaves driver stranded in unsafe conditions. Happened the first time driving 40mph down a city road. Driver was almost rear ended. After 20 mins driver was able to get it started again only to have it happen half a mile down the road. Had the vehicle towed by chrysler to the nearest dealership. They found no stored errors and said nothing was wrong. They installed a flight recorder in the vehicle and we picked it up yesterday. 10 miles away from the dealership while driving on another city road the vehicle again shut itself off while driving, had a complete loss of power, and locked itself into park mode and wouldn't restart. This time had my entire family and two young children in the car trapped in the middle on a busy intersection. Vehicle was then towed again to the same dealership and they claim the flight recorder didn't pick up anything. A claim has been opened up with fca headquarters and again no one is assisting in this issue. This is a huge safety concern and needs to be addressed.
This van was purchased by a dealer with approximately 23,000 miles. It was sold to a retail customer and the following day it caught on fire in the customers garage. We had it towed to a chrysler dealership and chrysler said they would not accept any responsibility for fire, even though the vehicle is clearly under bumper to bumper warranty. After leaving it there while trying to get chrysler to fix it we finally sent a tow truck to pick it up. The tow truck driver got in the vehicle to put it in neutral and it caught on fire again. The entire front end of the vehicle is burner/melted and chrysler refuses to look at it or repair it under warranty.
Both batteries have failed twice within a 4 month period. First time it failed to start and gave a warning. Second time the vehicle failed during operation on a public road without any warning and would not restart.
Tl* the contact owns a 2019 chrysler pacifica. The contact received notification of the federal safety agency campaign number: 20v334000 (electrical system) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Westbury jeep chrysler dodge ram service & parts (111 bond st, westbury, ny 11590, (516) 336-4788) was contacted and confirmed that parts were not available for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2019 chrysler pacifica. The contact stated that on various occasions, the vehicle accelerated independently when the brake pedal was depressed. The failure occurred intermittently without warning. The brake pedal was disengaged and then re-engaged to stop the vehicle. The contact stated that an abnormal sound emitted from underneath the front passenger's side of the vehicle. The contact stated that several electrical features including the radio operated independently. The vehicle was taken to falls motor city (4100 state rd, cuyahoga falls, oh 44223) however, no additional assistance was provided. The manufacturer was notified of the failure and provided a case number. The failure mileage was approximately 900.
2019 chrysler pacifica hybrid minivan failed to start in cold weather (below 24f) 5 times to date. Dealership replaced the 12v battery saying the issue has been fixed. But again in a cold day when weather was 19f, the minivan did not start and showed many errors on screen. The minivan is at the dealership for the second time. Looks like this is a common problem across multiple customers, pacifica forums has folks complaining about the same issue.
U connect / radio / backup camera / temperature control system freezes causes lack of control of temperature controls, no backup camera no controls in the radio/attached systems. Operator must turn off vehicle and or complete a soft restart.
My wife was driving home and the car was shuddering and intermittently accelerating. She got back to the house and smelt a burnt rubber smell. When in my driveway the vehicle had a hard time turning over and the engine would knock and shut off while still in park. It had to be towed to the dealership for further evaluation
A message keeps coming on " service shifter". The vehicle was taken to service, still comes up. Happens when stationary and in motion.
Tl* the contact owns a 2019 chrysler pacifica. The contact stated that she locked the key fob inside the vehicle with her children inside. The contact stated that the vehicle had a feature that allowed her to enter the vehicle by pressing a button on the sliding doors when the key fob was inside; however, the button failed to operate. The contact's daughter attempted to unlock the door on the driver's side; however, the unlock button also failed to operate. The contact notified the fire department and they were able to safely remove the children from the vehicle. There were no warning indicators illuminated or injuries. The vehicle was not diagnosed or repaired. The manufacturer and dealer were not notified of the failure. The failure mileage was unknown.
I have been driving a new pacifica for over a week now and I know the electronic start/stop system is junk overall. On a few occasions, it seems the engine re-engages with a shudder and has delayed us from getting onto a road which is a safety problem with traffic behind me or getting into traffic flow. This feature should have an ability to be permanently disabled by the owner if unwanted instead of having to press a button each time the car starts. We press the button every time, but the fact we have to press this every time we start the pacifica is irritating. Honestly, the ess system seems to be faulty in implementation.
Tl* the contact owns a 2019 chrysler pacifica. While driving approximately 45 MPH, the "stop safely vehicle will shut off soon" message illuminated. The vehicle was taken to bob allen motor mall (859‑236‑3217, located at 725 n maple ave, danville, ky 40422) where it was diagnosed that the relay switch was stuck. The part was replaced, but the failure recurred. The vehicle was taken back to the same dealer and the auxiliary battery was replaced, but the failure recurred. The manufacturer was made aware of the failure and provided a case number. The case manager promised to call the contact back, but the contact had not received a call. The vehicle was not repaired. The failure mileage was approximately 12,700.
The steering wheel pulls to the right or to the left while driving at highway speeds. Happens randomly ' never know when it will turn in either direction. When driving at 60-65 and passing a slower vehicle, it often requires firmly guiding the car against resistance back to the lane. Requires driving while grasping the steering wheel firmly to prevent the vehicle from veering from its path. Will also occur at lower speeds but not as often. Also, when driving on an expressway the steering, sometimes but not every time, becomes unstable if a truck passes it. In those instances, it veers to either the right or the left. The concern is that it could veer directly into the passing vehicle if the driver is less than alert and not firmly grasping the steering wheel. During a lifetime of driving, I have never before experienced a vehicle that felt as dangerous as this one. I took it to the dealer who proclaimed it in perfect running order. I filed a complaint with the chrysler (case number 58533009) and was advised to take it back to the dealer and try to convince them to take it on a test drive. However, the dealer said they test drove it, which is doubtful since the mileage number did not change while it was in their hands. The dealer highlighted a comment on a report titled 08-electrical/be-electronic control modules/module, electric power steering (epsm)/description and operation that reads: variable servo steering: when the speed of the vehicle is increased, the module reduces the amount of assistance to the column. Possibly chrysler, in that statement is revealing that the steering mechanism is unsafe at highway speeds.
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