2020 Chrysler Pacifica steering problems

Filed Sep 13, 2026 · Steering · TX

I was about to pull out into a main road with my 3 kids in the car, and my steering wheel locked up and became impossible to drive, had to quickly reverse and could not make it home. I then received an error message on my dash saying power steering unavailable, service requested. The car only has 118,000 miles on it.

Filed Jul 23, 2026 · Steering · 90,000 miles · FL

The contact owns a 2020 Chrysler Pacifica. The contact stated that while driving at higher speeds and attempting to veer over to the left or right, the steering wheel failed to return to center. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.

Filed Jun 9, 2026 · Steering · MI

Driving down a road, Power Steering warning light came on, and the power steering went completely out. My wife was driving, and is not strong enough to steer manually. She was able to partially get off the road to stop. Needed other drivers to help get it off the road. We had it towed to a repair shop, and they said the electronic components replaced and only the dealerships do it. Made an appointment and will have to pay to have it towed to the dealership

Filed Apr 16, 2026 · Engine, Steering · CA

Vehicle steering locked up while driving causing driver to end up in oncoming traffic. Also, vehicles remote start turns on, but after a few seconds car shuts off.

Filed Mar 20, 2026 · Steering · 90,000 miles · FL

The contact owns a 2020 Chrysler Pacifica. The contact stated that while turning to the right, the steering wheel seized, and the vehicle became difficult to maneuver. The contact stated that force was needed to maneuver the steering wheel. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that the failure persisted and became a worsening failure. The steering wheel seized while turning to the right or the left. The vehicle was not taken to the dealer or an independent mechanic. Upon further investigation, the contact became aware that the failure was most common with similar vehicles between 60,000 and 90,000 miles. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.

Filed Mar 9, 2026 · Steering · FL

Many times over the past 6 months the power steering assist goes away while driving at highway speeds. The steering wheel sort of locks up and it becomes difficult to turn. After much effort the wheel will turn and the steering returns to normal. It has happened at speeds as low as 40 mph and as high as 50 mph. This has occurred in heavy traffic situations. I have never had a dealer look at the problem. No warnings or messages from vehicle.

Filed Jan 24, 2026 · Steering · FL

While driving down major highway, the power steering light went on. Immidiately my power steering shut off and I could not turn wheel at all. Highway was 55 speed limit and I could not even pull over. Had van towed to dayton andrews chrysler dealership for diagnosis and they told me that the power steering mechanism needed to be replaced and it was going to be $4,500.00. This van has 14,400 miles on it. After looking on line if other pacifica owners had the same problem, it seemed this is a global problem. I obviously cannot afford to fix this almost brand new vehicle and the salesperson indicated that even if I did want to fix the part is on backorder and they don't know when they could get their hands on the part. The fact that this part is on such an extreme backorder tells me this part is in demand because many people are having this same issue. Please help ! I am going to contact my attorney to see my options. This vehicle is basically new and for safety reasons, beyond any fault of my own, is unoperable.

Filed Dec 23, 2025 · Lights, Steering · TX

The vehicle is unsafe to operate and presents an immediate highway safety risk. Shortly after purchase, the vehicle experienced multiple safety-related failures. Headlights were inoperable from the time of delivery, requiring use of high beams at night to see the roadway. This created visibility and traffic safety issues from day one. Within the first month of ownership, the vehicle required towing. The vehicle is a hybrid and could not be shifted into neutral, yet it was dragged with the wheels locked during towing rather than transported on a flatbed. This caused damage to multiple systems. Following the tow, all four tires developed visible bulges consistent with being dragged while immobilized, creating a significant risk of tire blowout at highway speeds. Steering and alignment became unstable, with grinding noises and loss of predictable control. The hybrid underbody shielding was also damaged, leaving components exposed. These conditions have persisted despite repeated notice to the seller and service administrator. A repair facility has confirmed the vehicle is not safe for long-distance or highway travel. The vehicle must regularly be driven at interstate speeds, and continued operation poses a serious risk of crash or injury. The vehicle remains in service only due to lack of alternatives, despite known safety defects affecting steering, lighting, and tires.

Filed Nov 8, 2025 · Steering · FL

At low speeds while turning the wheel there is a severe shudder originating from the steering system resulting in a feeling of loss of control. Possible it’s happening at higher speeds and not as easily detectable. Countless users in online forums report the same exact problem with the solution from the dealer being that the rack and pinion system must be replaced. The volume of complaints seems like this is a defective part. This began when the car had under 30k miles but dealer would not fix under warranty as they “could not reproduce the problem”.

Filed Sep 29, 2025 · Steering · VA

Power steering light came on immediately lost the ability to steer vehicle had to be towed in was told it was a battery issue and that was replaced picked the vehicle up the next day. It left me stranded yet again, took it back to the shop and now being told that the five year-old vehicle Needs an entire power steering rack not safe to drive.