Driving across rr tracks at less than the posted speed and the driver's side rear strut mount broke and began banging in the well area of my 2002 chrysler sebring convertible. I contacted several local garages, the chrysler dealership where I purchased the car, and mopar parts online to get price and availability on the part. I've been told by everyone, the part # 4879071 ad is on national back order with no availability date. Per mopor some customers have been waiting over 5 months for the part. Per the dealership no recall or safety bulletin has been issued on this part. Per the dealership and mopar there are over 5,000 mounts on backorder and none are getting filled. I can not fix the failure due to unavailability of the part. With this many on back order, apparently there is a problem and no one is addressing or willing to admit there is a problem and correct it.
2002 Chrysler Sebring Convertible suspension complaints
Page 2 of 2: complaints 11 to 16 of 16, newest first, as owners wrote them.
Tl*the contact owns a 2002 chrysler sebring convertible. While driving approximately 25 MPH, the contact heard a loud noise underneath the vehicle. There were no warnings prior to this failure. The vehicle was taken to an independent mechanic and it was discovered that the rear strut mounts were corroded. The technician recommended that both strut mounts be replaced. The vehicle is currently being repaired for the malfunction. The failure and current mileages were 110,000.
Tl*the contact owns a 2002 chrysler sebring convertible. While driving approximately 55 MPH, the rear strut mount detached from the vehicle. The contact took the vehicle to the dealer and they stated that the rear strut was corroded, which caused it to fail. The technician also stated that the company that manufactured the parts was no longer in business; therefore, they could not provide her with an estimate of when the parts would be produced to make the repairs. As of july 24, 2008, the vehicle has not been repaired and cannot be driven. The manufacturer did not assist. The failure and current mileages were 90,000.
I bought the car brand new, added the extended warranty and had several things go wrong. Just to name a few: engine shut down without warning and had to be replaced when it was just over the 100,000 mile warranty even though oil changes and regular maintenance was done 3-4000 miles, transmission pan had metal shavings in it which resulted in poor performance, control arm had to be replaced after chrysler dealership told me the problem was the motor mounts(I did not need the mounts replaced and the repair was not done under warranty), water pump & thermostat housing(was told both weren't covered and should have been), rear window defroster replaced and/or fixed three times, driver power window regulator replaced(glass had to be replaced because of damage from the regulator, which I paid), visor vanity light-part ordered but "too late" when tried to have it replaced(was not notified that part was in), dash lights-on & off, headlights replace several times, hub seal replaced, passenger seat adjust arm broken, lighter inoperative, check engine light on first month I had the car!
There was a creaking sound underneath the front passenger side seat when all of a sudden the front of the car dropped down and I had difficulty controlling the car. The right front ball joint had broken. Prior to this event I had been driving 55mph with 2 children in the car. Thankfully, I had dropped the children off and was traveling at 25 MPH when the failure occurred.
Car has been brought in for service 3 times to correct a thumping sound from the front of the car when starting from a stand stil or very slow rolling. Dealers (2) have been unable to find reason, tightening front axel bolts on one occasion with no effect.
VIN decoder
See the problems and recalls for an exact car
Buying a used 2002 Chrysler Sebring Convertible?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history