Requesting to file a complaint because my dealer has failed/unable to correct the safety recall for the "rear quarter vent window switch" in my 2011 town & country. I was informed of the recall last year, and waited over 6 months for the dealership to arrange for a fix. For several months, they advised they would continue to be completely unable to fix the defect because they could not arrange to get the parts needed. My last request to the dealership was this past november, the week of thanksgiving. They said they still did not have the part and would be unable to repair, and had no idea when they would ever get the part. It was suggested to me on two occasions by someone at the dealership to "just never get the driver's side door wet or moist, and you will be ok". I use my vehicle to transport my 4 young children (ages newborn - 7yr). My children are too young to remove themselves from carseats, unlock doors and exit from the vehicle unassisted if there was ever an emergency/fire from this defect. I would prefer to have this defect repaired, instead of waiting yet another 8+ months assuming my driver side door should "never get wet" in order to resolve this issue. Thank you for reading.
2011 Chrysler Town and Country visibility complaints
Page 2 of 2: complaints 11 to 19 of 19, newest first, as owners wrote them.
Tl* the contact owns a 2011 chrysler town and country. The contact stated that the rear window shattered after the rear defroster was activated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 35,464.
Tl* the contact owns a 2011 chrysler town and country. While driving approximately 45 MPH and making a left turn, the vehicle shut off without warning. The vehicle was restarted after several attempts. Also, the windows rolled down independently and the fuel pump continued to run while the vehicle was off. The vehicle was taken to a dealer for diagnostic testing, but was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 20,000.
Blind spot detection sensors failed due to exposure to snow and salt. Dealer stated they have replaced many of these (part number 6181175) and advised to call chrysler to report the problem. Chrysler acknowledged they have replaced many of these sensors but said they were not going to stand behind mine. At approximately $900 per sensor I feel they should last longer than 3 years, just after my warranty ran out. The faulty sensors were also causing my back-up camera to fail due to blowing a fuse. I finally had the dealer just disable the sensors so my back-up camera would work but the blind spot detection system was no longer enabled.
My blind spot mirrors would stay lit as if someone was approaching my vehicle from both sides. I took the vehicle in for repairs. They quoted over $1000.00 to replace the sensor that is going out on most town and countrys. Chrysler advertises that this vehicle is imported from detroit.I don't understand why chrysler does not stand behind their product. I will consider an imported vehicle on my next purchase. Have you seen detroit lately? That could be why, it does not look as though it will be coming back soon along with chrysler.
Tl* the contact owns a 2011 chrysler town and country. The contact stated the driver and passenger side view mirrors were defective and the metal chrome on the mirrors exhibit a sun-glare that obstructs the view and could cause a crash. The vehicle was not repaired. The failure and the current mileage was 400.
In my 2011 t&c, the backup camera is too dim to see in daylight. It can be used at night and it's moderately useful on a dark day. But in full sunlight the camera screen just cannot be seen well enough to be useful. I have the rbz radio in it. I had the same radio in a 2010 t&c and at first that camera was just as bad. I found s technical service bulletin showing a software update for that problem on the internet, and once the dealer updated the software, the backup camera was dramatically better. Now, I buy a 2011..., and they seem to have gone backward. It's just as bad or even worse than the 2010. I took it back to the dealer and they fiddled with it and checked other vehicles, but they said they are all the same, even though they admit it's too dim to use in sunlight and that the software update they did on my 2010 made a huge improvement. Unfortunately, they say there is nothing they can do until chrysler sends out either a solution or a software update doing to my 2011 radio, the same fix they did to my 2010. For a vehicle that has a sticker price getting close to $40,000, I find this disappointing. I like everything else about the van, but the fact that it's so good otherwise just makes this problem even more frustrating!
Tl*the contact owns a 2011 chrysler town & country. The contact stated during sunny weather conditions the rear view camera monitor made it difficult to display images or see objects on the screen. The contact took the vehicle to the dealer who stated there was nothing they could do to repair the camera. The contact stated the rear view camera could potentially cause a crash. The failure mileage was 3,700. Updated 07/08/11 *bf updated 09/19/11
Tl* the contact owns a 2011 chrysler town and country. The contact was driving approximately 30 MPH when he noticed there was chrome ring around the passenger side heater deck, causing a reflection in the rearview mirror. The contact stated that the reflection was very distracting to him while driving and was concerned with the potential of a crash. The vehicle was not repaired. The approximate failure mileage was 50. . Updated 03/03/11 *bf updated 12/20/11
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