The driver's seat headrest went off. The leather front popped off from the backing. Inside you can see where there is plastic broken and we can't push the pieces back together. The pop of it going off was loud and thank goodness I wasn't driving on the highway when it happened. Vehicle was not in motion when it went off. We were cleaning out the van and wiping down the seat when it happened. It was literally a ticking time bomb and I'm afraid that the passenger side is going to do this too.
2016 Chrysler Town and Country seats complaints
Page 2 of 2: complaints 11 to 23 of 23, newest first, as owners wrote them.
*Passenger front active headrest has broken the retaining plastic allowing the headrest to spring forward. *Yes * Not at this time *No *Unknown
The headrest on the passenger side burst open. From what I’m reading online due to a faulty plastic part from Chrysler. I was not in any accident. It burst on its own.
We were getting back into the vehicle and the passenger head rest activated and popped out
My son was seated in the front passenger seat on his phone. The car was parked and not on. He was waiti for for me to get in. In his words the "head rest shot out" at him. Sure enough when I entered the van the head rest was deployed. I asked him if he sat down roo hard, was jumping around, anything that the van could have confused as a Collison. He said no, he was sitting like normal waiting for me playing on his phone. And then pow!
The headrest came apart while car was parked and turned off. If the driver was behind the wheel when this happen, there is a good possibality it may have cause the driver to have an accident. The car have been to a service center to check about replacing it. There was no warning before the headrest came apart. It is my understanding that Chrysler knew about the defect but I have not received a recall notice. It seem this part is expensive to replace and I don't see that it is my place to lay out the money. Can Chrysler be held accountable?
I was in my car's passenger seat and my partner was driving when the passenger head rest deployed. We were not in an accident and were traveling slowly in traffic. Had I not been leaning forward my neck may have been injured. I called the dealer and am taking the van in Monday. There were no warning systems activated
Front passenger headrest popped out for no reason. This is a serious, dangerous, and well-known issue with chyrsler vehicles. *I have a separate issue for this same vehicle (left cyclinder) that I submitted on march 31, 2021, tracking number: 11405716.
Anti-whiplash headrest deployed spontaneously vehicle was unoccupied sitting in my driveway
Driver seat heating mechanism does not work. Right sliding door actuator buzzes loudly.
Passenger side, 2nd row seat, does not fully release from anchor to allow 3rd row passengers to exit car. Top part of seat folds down, but bottom part stays anchored to car. Seems like cable issue.
Front driver seat not stable. Seat mounting loose . You can feel seat shake and hear it squeak when driving vehicle.
I was attempting to move the second row bucket seat forward. I pulled on the side of the seat and the entire seat folded, including the headrest. My hand was near the headrest, and when the head rest closed, my finger was caught under where the bars that support the head rest and the head rest and the tip of my finger was crushed and fractured. When the headrest closes the impact is so forceful. I don't have a VIN since this was a rental.
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