2021 Genesis GV80 fuel system problems

Filed Sep 2, 2026 · Fuel system · MT

This complaint concerns Manufacturer Recall 033G (the federal safety agency Recall 26V229000) for a fuel crossover pipe with retention fasteners that may loosen over time, creating a fuel leak and engine compartment fire risk. The vehicle has not yet received the recall remedy because the nearest authorized Genesis retailer capable of performing the repair is over 620 miles round trip. The recall filing states that Genesis will reimburse owners for out-of-pocket expenses incurred to obtain the remedy, in accordance with a reimbursement plan submitted to the federal safety agency on March 2, 2026. I contacted Genesis's National Consumer Affairs team and requested written pre-approval of round-trip transportation costs consistent with that filed reimbursement plan, so I could arrange transport without paying out of pocket on an uncertain after-the-fact review. Genesis responded that they are unable to provide advance approval or written authorization for any round-trip transportation, mileage, fuel, or other travel-related costs. They stated only that a one-way tow may be considered for reimbursement after the recall is completed, subject to review and approval, with no commitment on the return trip. As a result, completing this safety recall requires me to pay for transportation costs out of pocket with no guarantee of reimbursement, despite Genesis's own filed commitment to reimburse expenses incurred to obtain the remedy. This creates a practical barrier to completing a safety recall that is supposed to be free of charge, particularly for owners who do not live near an authorized retailer. I am requesting that the federal safety agency review whether Genesis's actual practice is consistent with the reimbursement plan it submitted for this recall.

Filed Mar 16, 2026 · Electrical, Fuel system · 95,000 miles · CA · fire

The contact owned a 2021 Genesis GV80. The contact stated that the instrument cluster was inoperable. The vehicle was taken to the dealer, where it was diagnosed, and determined that the instrument cluster had failed and needed to be replaced at the owner's expense. The contact declined to pay for the repair. The vehicle was not repaired. Additionally, the contact stated that while driving 70 MPH at night, the vehicle stalled. The contact was able to pull over to the side of the road. The contact stated that upon opening the front driver's side door, the contact noticed that there was smoke coming from under the vehicle. The contact walked to the front of the vehicle and noticed flames coming from under the hood, by the windshield connecting point. The fire was extinguished by the fire department, but there was no report filed. The police arrived at the scene but failed to file or to provide a police report to the contact. There was no reported injury. The contact stated that the vehicle burned to the ground. The dealer was contacted but no assistance was provided. The vehicle was towed to a tow yard, where it was deemed a total loss by the manufacturer. The contact stated that the manufacturer had previously advised that the vehicle would be towed to a third laboratory for analysis; however, the manufacturer had failed to do so and had sent field technicians, who took pictures of the burned vehicle instead. The manufacturer then informed the contact that no assistance would be provided because the manufacturer was not liable for the failure, per the technician's report. The contact inquired a copy of the report and was informed that the copy could not be provided because it was private data. Additionally, the manufacturer advised the contact that he would need to retain the vehicle to pursue the matter. The contact related the failure to the federal safety agency Campaign Number: 23V630000(Fuel System, Gasoline); however, the VIN was not included. The failure mileage was approximately 95,000.

Filed Mar 6, 2026 · Fuel system · CA

Vehicle is experiencing sudden loss of drive power without warning. There is no error code, nor dashboard indicator (check Eng, etc.). It suddenly just loses power - engine still running. This loss of motive-power safety condition is identical to the fuel pump cavitation issue, consistent with the federal safety agency recall 23V630000. My VIN is currently not on the recall, but was manufactured exactly in the mid- range of the June - Dec 2021 production, that has had the recall. Built in the August-Sept 2021 timeframe. Currently in the shop for troubleshooting. Can provide repair invoice at a later date. I think this issue is larger than the recall suggests.

Filed Apr 17, 2025 · Fuel system · AL

Subject: Safety Complaint – Fuel Door Malfunction on Genesis Vehicle I am writing to formally file a safety-related complaint regarding a fuel door malfunction on my Genesis vehicle. This defect has left me unable to access the fuel tank, presenting a serious safety risk—particularly the possibility of being stranded without fuel, which poses a threat to both driver and passenger safety. I have been informed by both Genesis Customer Care and the Genesis dealership in Huntsville, Alabama that this issue is common and recurring across multiple Genesis models. It is not the result of wear and tear, and is unrelated to mileage. This is a design or mechanical flaw that directly compromises vehicle operability. Despite acknowledgment that this is a known defect, Genesis has refused to resolve the issue under warranty, even though it is clearly a safety-related failure. I have attempted to escalate the matter internally, but have encountered delay, avoidance, and a refusal to take accountability. If this defect were to leave me or my family stranded without access to fuel—especially in extreme weather or on a busy highway—it could result in severe consequences. I believe this issue merits formal investigation and potential recall consideration. I respectfully request that the federal safety agency review this issue and consider initiating an investigation to determine whether a recall or safety bulletin is warranted. Thank you for your attention to this matter.

Filed Jan 14, 2025 · Fuel system · 21,000 miles · OR

The contact owns a 2021 Genesis GV80. The contact stated while attempting to refuel the vehicle, the fuel tank door switch failed to function as intended. The contact stated that the fuel tank door switch failed to unlock the fuel door. Additionally, the contact stated that the failure had occurred while on a road trip. The contact stated that he and his family were stranded for hours. The contact ripped the fuel tank door off and was able to refuel the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The vehicle was scheduled for an upcoming inspection. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the federal safety agency Hotline to report the failure. The failure mileage was approximately 21,000.

Filed Dec 28, 2024 · Driver assistance, Fuel system · CA · crash

I was driving approx 15 MPH i drove through a S turn in a residential area at slow speed . Suddenly my vehicle lost power and I hit a parked car . The right front corner was damaged. The driver side airbags, deployed the passenger side air bags did not deploy automatic break did not work. The safety warning did not go off . The vehicle was taken to my yard where it was later taken to a body shop, I found out later this shop was not an approved Allstate shop which was a mistake with Repair was done poorly, and not completeld I don’t think it’s safe to drive. The air bags have not been replaced . There is a headlight still Not working since the accident There is no reason for me to crash that day. I was wide awake just woke up. The car just did not handle properly. Something went wrong and now I find out that this vehicle make model is being recalled for fuel pump failures, which is causing loss of power in accidents. That’s exactly what happened in my car. Genesis needs to take responsibility for this vehicle as it has with other similar vehicles. This Vehicles has not been inspected for this with the dealership. I’ve taken it to them. They say there’s nothing wrong.That would be Genesis of Las Vegas .

Filed Nov 22, 2024 · Airbags, Driver assistance · NV · crash · 1 injury

I was driving my Genesis GV 80 in January and in the Trac near my work and I came out of a s turn and the car seemed to over correct and lost power.. I hit a parked car and it was pushed onto 2 other cars .My front end was damaged and airbags deployed. My seatbelt jerked me and was damages . There have been recalls on this vehicle for fuel pump problem which causes crashes. There's been a recall in this vehicle for the seatbelt explodes. There's also a problem with the headlight doesn't work and it's full of water. The seals are bad in the headlight has not been recalled yet. I want Genesis to take responsibility for this accident and compensate me. I'm taking my car into the dealership today Las Vegas with Las Vegas Genesis to discuss this issue and have them take a look at this car. I don't feel comfortable with this car anymore. My insurance could be with Allstate and the car is still not fixed right . I mistakenly attached a photo of a VIN number for a different vehicle. Please omit photo 5832. That's my Volvo. There's nothing to do with this case. Sorry I didn't know how to remove it.

Filed Jul 20, 2024 · Acceleration, Fuel system · NC

The car is not accelerating or needs hard acceleration to move. It is also losing power intermittently. The car can not accelerate to pass a vehicle. The transmission is behaving erraticly. Causing severe back pain accelerating the car in normal city driving. The RPMs exceed 4000 reaching a speed of 45 miles an hour making the car engine very noisy.

Filed Mar 13, 2024 · Fuel system · OH

On two occasions in the last month the car has suffered a loss of power with the accelerator unresponsive to input. After 5-10 seconds of this still actively occurring the car began to shake violently while I was trying to find a safe place to stop the car out of the traffic lanes. Within a minute or so things would go back to normal. The first time I was in a 35mph zone so the car was relatively controllable but unable to keep at speed. The second time was on the interstate at 70mph in heavy traffic. The car reacted much more dangerously at this speed. The loss of power was more severe and the violent bucking and shaking of the car was very severe. I thought parts would start falling off the car at any moment, it was that violent. With my emergency flashers on I was able to exit the interstate without accident or injury but there was a bit of luck involved. It could have just as easily gone very badly in the heavy traffic. There is an open recall on the Genesis GV80 for the fuel pump needing replaced for this exact type of occurrence. [XXX] ). While my VIN is not part of the formal recall I feel 100% certain that this is the same exact issue. Numerous others with GV80's have had and are still having the exact issue. The car was dropped at the dealer (Genesis Bedford OH) last week. They kept the car for a week but were unable to duplicate due to the randomness of the issue. They returned the car without fixing the issue. They never mentioned anything about the GV80 fuel pump issue. I have an open case ([XXX]) with Genesis but they are refusing to replace the fuel pump or rectify the issue in any way. As is noted in the recall of the fuel pump this issue does not cause any check engine lights to activate nor is Genesis storing any type of code from the issue. The recall clearly states that a car with this fuel pump issue should not be driven. Genesis is currently refusing to assist me in getting the car fixed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Nov 21, 2023 · Fuel system · WA

The contact owns a 2021 Genesis GV80. The contact received notification of the federal safety agency Campaign Number: 23V630000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted and determined that the next appointment the have is for mouths away. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue and confirmed that parts were not available. The contact had not experienced a failure. VIN tool confirms parts not available.