We received a "important safety recall" notification letter from GMC in June 2023, informing us that there is a safety issue with the driver's side airbag. The recall reference number is N232404980. This recall calls out a potential hazard for metal fragments to pass through the airbag, which may result in injury or death. As of today, May 29, 2024, it has been almost a full year since we have received this notification, and there is still no resolution. I have called GMC directly, and was advised to "keep checking until a repair solution is available". Given that the cause of the recall can result in injury or death, a timeline of a year (or longer) to repair this issue is completely unacceptable. Someone needs to hold GMC accountable, and pressure them to make the repair for this recall available immediately. It is unacceptable that drivers of the impacted vehicles are expected to drive with a potentially dangerous (or fatal) recall, with no timeline of resolution. I expect the federal safety agency to hold GMC accountable, and demand an immediate resolution to all vehicles impacted by recall #N232404980.
2016 GMC Acadia airbags complaints
Page 3 of 5: complaints 41 to 70 of 130, newest first, as owners wrote them.
The contact owns a 2016 GMC Acadia. The contact received notification of the federal safety agency Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2016 GMC Acadia. The contact received notification of the federal safety agency Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
I'm reporting on the timeliness of known recall #N232404980. It has been about a year since I've received the initial recall notice. I've contacted the dealer twice to see to check the status of the recall and they have stated that the parts are not yet available and they don't know when the parts will become available. I contacted the dealer approx. 6-7 months after receiving the initial recall notice and then again about 5 months later (that was today). The current status of the recall is: "Recall INCOMPLETE. Remedy not yet available" I'm not sure what is considered 'timely' with a recall of this nature but after a year it might be prudent for the manufacturer to issue an update stating the time frame when the parts should start to come available. While looking for this information, I attempted to find the information on the manufacturer's website but the page timed out and I was not able to find out any more information about this recall from the manufacturer or other sources. I found the following statement from the federal safety agency while seeking information from the federal safety agency website about this recall: "If the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner, please contact the federal safety agency Vehicle Safety Hotline at: 1‑888‑327‑4236 or TTY: 1‑800‑424‑9153 or file an online complaint with the federal safety agency. " This is the reason I am filing this online complaint. I would like the dealer to provide an update on when the parts will be available for this recall. It's a little uncomfortable knowing that we're driving around with an instrument (airbag/airbag inflator) that is supposed to save lives but it may actually cause death instead, if activated.
The contact owns a 2016 GMC Acadia. The contact received notification of the federal safety agency Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2016 GMC Acadia. The contact received notification of the federal safety agency Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2016 GMC Acadia. The contact received notification of the federal safety agency Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2016 GMC Acadia. The contact received notification of the federal safety agency Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2016 GMC Acadia. The contact received notification of the federal safety agency Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The airbag recall was acknowledged 3 years ago and there is still no "remedy" for the dangerous recall. After 3 years with no solution, that is far from "timely manner" for this problem. (As a mother with three small children in the car, the airbags are the most important safety feature)
No manufacture resolution in 5 years
The contact owns a 2016 GMC Acadia. The contact received notification of the federal safety agency Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
A recall was sent out on 2023-05-10 the federal safety agency 23V334 for Driver Front Airbag Inflator May Rupture. It has almost been a year and a remedy is still not available. Safety Risk Description An inflator rupture may cause metal fragments to pass through the airbag and into the vehicle interior, which may result in injury or death to vehicle occupants. Based on the safety risk description this sounds pretty serious, and yet there is no remedy.
We are not able to get a recall completed with a problem known to cause death or injury if left unrepaired - the recall was listed publicly last May 2023 and no remedy is available to dealers to repair yet
See attached document for complaint
See attached document for complaint
The contact owns a 2016 GMC Acadia. The contact received notification of the federal safety agency Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2016 GMC Acadia. The contact received notification of the federal safety agency Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2016 GMC Acadia. The contact received notification of the federal safety agency Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2016 GMC Acadia. The contact received notification of the federal safety agency Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
This recall has been open since May of 2023. So for 9 months I have patiently waited for a remedy to become available, they have yet to do this so the dealership will not fix my car.
The contact owns a 2016 GMC Acadia. The contact received notification of the federal safety agency Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2016 GMC Acadia. The contact received notification of the federal safety agency Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2016 GMC Acadia. The contact received notification of the federal safety agency Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2016 GMC Acadia. The contact received notification of the federal safety agency Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2016 GMC Acadia. The contact received notification of the federal safety agency Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2016 GMC Acadia. The contact received notification of the federal safety agency Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2016 GMC Acadia. The contact received notification of the federal safety agency Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2016 GMC Acadia. The contact received notification of the federal safety agency Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2016 GMC Acadia. The contact received notification of the federal safety agency Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and a case was opened. The manufacturer confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
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