Assure Guard (877‑831‑3077) Contract number [XXX] GMC Customer Care Melissa (866‑790‑5600 Ext [XXX] ) Case#[XXX] Dealership: Phil Moore GMC (601‑956‑0150) My truck is barely 4 years old. I should not have this problem . Why is it no one guarantee the product they make? I paid too much money for this vehicle financing it as a new truck. I paid 766.95 to replace/install the shark fan antenna on the roof of my truck because it literally came loose on his own. No one (dealership, GMC, Assure Guard) would assist with repairs. The shark fin antenna started leaking water and it was wobbly where, it was no longer sealed on the body of the truck. Water leaking through out the ceiling/roof. I didn’t do anything to cause this! GMC Customer Care refused to refund nor, help with the cost of repair. I tried to file a claim with my extended warranty company(Assure Guard) contract number [XXX] - they refused to cover the antenna. I have owned several 1500 truck models, and none of them has had the antenna to fall off the vehicle. I had to return to Phil Moore, GMC a second time because they did not properly seal the antenna. This caused the whole interior of my truck to be drenched with rainwater. I am upset with the dealership, GMC and my extended warranty(Assure Guard) because I spent too much money on my vehicle to have this happen and I would like to be refunded. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2021 GMC Sierra 1500 electrical complaints
Page 3 of 4: complaints 41 to 70 of 76, newest first, as owners wrote them.
my truck keeps having this same issue since [XXX], always take it to team Gillman second august 26 same reason they replaced the battery but is a manufacturing defect while i am driving stops out of sudden AND THIS IS THE THIRD TIME THEY SUPPOSED TO CALL ME I HAVENT RECEIVE NO CALL IS AT TEAM GILLMAN SAME REASON ONLY HAS 18000 MILES MY NAME IS [XXX] CELL [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2021 GMC Sierra 1500. The contact stated while driving at various speeds, the tailgate opened unintendedly. No warning light was illuminated. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer informed the contact that the VIN was not included in GM Campaign Number: N232426401. The manufacturer was not notified of the failure. The failure mileage was approximately 57,000.
When accelerating and shifting into drive, the vehicle is experiencing a lag when moving forward. The rear wheels are not latching into the designated gear. When vehicle comes to a complete stop, it will not accelerate and does not want to move. The problem has been reported and there are multiple recalls on similar vehicles of the same make and model. There were no warning symbols or notifications generated at the time of inspection.
The electronic tailgate switch is malfunctioning and opening on own. We brought in and paid 2 times to have repaired and now the third time has happened. It’s appears this model is recalled in Canada but not US. Why is that when it’s the same parts used and the HD models have also been recalled. Why is our truck not recalled for this?
My vehicle was issued an OTA ( over the air update ) automatically, and the update failed, leaving the screen in my vehicle inoperable, with a message displayed stating " Update failed return to dealer" My vehicles radio/information system is now inoperable. The blue-tooth calling capability is also inoperable. This is a safety issue due to the fact that I am a resident of Minnesota and we have a law that states it is illegal to use your phone while driving. In addition, I am unable to receive severe weather alerts via the radio and do not have the ability to make phone calls in my vehicle in the event of an emergency since it is illegal to use my phone in MN while driving. This is a serious safety hazard The GMC dealer (Mills GMC in Baxter, MN ) that the vehicle is currently at has stated this is not a warrantable repair, even though my vehicle is under warranty. I have also contacted GM service directly and was told they would be willing to offer me "rewards points" There is an active recall for the same issue for other GM models of the same year. Recall # N202319250 Essentially, GM is pushing updates to vehicles without the owners consent, giving the owner no choice but to bring the vehicle to the dealership for a repair which they are calling "wear and tear" This is highly unethical and is making customers vehicles unsafe.
Radio screen will go blank randomly after turning the truck off the I can here the radio but can not see any screen. After turning the radio of an exiting the truck radio still plays all of the sudden the radio will go off and restarting the truck radio is working again .At any random time the radio will go blank again
The inner tailgate continually releases the upper tailgate, which then opens when the vehicle is driven. When latched, the tailgate immediately opens again. This is reproducible. I gather the switch is shorted closed, leading to the release of the tailgate. This poses a risk to items in the bed of the truck leaving the vehicle unexpectedly while in motion. The truck has not been to the dealer yet, there has been no inspection of the vehicle by any authority. The vehicle displays a warning “inner tailgate open.”
The component that has failed is the engine coolant flow control valve AC Delco part number 55516369. Unfortunately the part is still installed on the vehicle. It has been taken to a dealer and this is a known issue but no recall has been issued. The check engine comes on sometimes but not always, sometimes the pickup has plenty of power to drive and sometime it will barely pull itself, all in the same trip without shutting the ignition off. The symptoms first started in December of 2023, but were sporadic, now it is nearly everytime the pickup is started. It is extremely dangerous to drive this vehicle when it has a problem. You cannot tell if it will accelerate normally or is you will push the pedal and it does nothing. The part to repair the problem is on backorder and no release date is yet available. We have been waiting for 3 months and still no word on when this will be repaired.
My truck had smoke rolling out at work when I noticed it. Tried to put it out it Burnt my hands ! destroyed the inside I had it towed and insurance investigator said it was do to a brake controller for the trailer. And I took it to get estimate and the service dept said it was do To brake controller my truck was totaled my wallet toast my coat was toast my I phone my deposit my truck i drove daily to work out of and personal. General Motors would not help I called the. First. Then I was frustrated called my insurance they started a claim and low balled me now I lost 2 months of work bills stacked and low ball price on what the offer was) and haven’t gotten one yet. Called gm back they said I had an active claim they woundenr help it’s there defect I lost my job my mind etc on this. Two investigators state the same thing even there service dept. A gm service dept said the same thing. No warning indicators at al I will never buy another truck. The safety issue is people driving around not knowing. The 2500 and 3500 have them. Looked it up the plant that made my truck left the parts for manufacturing outdoors they got wet. It’s on the internet people r gionbg to get hurt. Lucky I was outside when my was on fire. Please help on the matter. Thank u
Tail gate failing from water intrusion. Wont stay up while driving. Already a recall for it in Canada but nothing in the USA where i see others have the same problem
Tailgate drops without warning, lower button on tailgate doesn't work.
While driving down the road at random times of the day, random days, random drive periods, random locations, the DIC and touch screen along with radio will shutdown and restart, like rebooting the system or just starting the truck. I loose the mph, gauges, navigation, everything on the dash and touch screen the it will come back on like nothing happened. I have contacted 2 dealers and they say I need to download updates but when I go to update it is not required or needed.
It started year and a half ago involving my tailgate. The buttons to operate by upper and lower tailgate failed to operate on the rear of the truck, but cab button and remote button would open the full tailgate. Returned truck to dealer and they replaced the rear control. It worked for approximate 4 or 5 months the the total tailgate button failed, half tailgate button worked no problem. About 6 mths ago I went to drive to work and hit a bump felt like something bounced but really didn't think of tailgate being open. Drove on interstate for 7 miles at speed of 70 to 75 mph. I had my structural firefighting equip in the bed. Stopped at a drive thru for coffee then drove 5 miles to other side of town to my workplace put truck in reverse and my camera showed the ground, my tailgate was open. Thank goodness nothing fell out of the bed. 2-3 days later left for work, hit bump and felt the rattle in the rear again, stopped and tailgate down, closed tailgate and it opened again immediate after closing. This has occurred numerous times, now the half gate now unmatched along with entire tailgate and opens hitting hitch, scratched paint off. Thought it was me hitting keys in my pocket but continued to occur with key in cab. My mileage warranty passed so I was waiting to get some extra cash to fix the tailgate latches. Have not seen any recalls for GMC sierra 1500 denali, thought I would file a "complaint".
My 2021 GMC 1/2 Serria SLT 4x4 Crew Cab short bed, V-8 Gas engine with Automatic Transmission. I bought this pickup used with apprx. 41k miles on it. I had it about 2 months when I went out to start it and the battery was completely discharged, it would not even click or any lights come on. I hooked it up to a battery charger and got it started, took it to a shop and had the battery and alternator check which both were ok. Drove back home and went out the next morning and the battery was completely drained again, got it started and went an put in a new battery. 16 days later it did the same thing this time it smelled like wires burning when I opened the hood. Called the dealer I bought it from and they put it on a diagnostic machine for over 3 hours could not find anything. Then next morning the battery was again completely drained. Got it started and took it to another shop to get it checked out and after almost 3 hours there they found nothing. Came back home an it sat for just over 40 hours and again the battery was completely drained. I could smell what I think is plastic or rubber when I opened the hood again. My main concern is that this may be a fire hazard and could not only burn up my pick up but my house as well. The check engine light has came on but goes off so I am at a complete loss on this and seems as if GM is not concerned either. I have tried contacting GM but so far nothing other than a note from GM Canada that I need to contact the GM USA, and again that is the only thing I have gotten from anyone. Perhaps this is just a odd thing, I don't know but I do know it is not a safe thing.
Tailgate opens when driving and when parked. I thought something must of hit the button on the dash the first time it happened but now it is constantly doing it on its own. It has damaged the hitch.
My son got into the car to drive it and saw a black screen with a message that states “update failed, see dealer” and had multiple languages. Since that date, he has no GPS or backup cam, which he relies on as a new driver. Nothing at all in the info system works.
While towing a new 2023 Airstream trailer on Interstate route 95 in New Hampshire my GMC Sierra truck driver display flashes a " check Trailer wiring" error message. When this message appears all brake function to trailer is lost makeing driving unsafe. The connection sometimes can intermittently and continuously reconnect momentarily and brakes reengage for seconds until they disengage again with repeated "check Trailer wiring" error message . Sometimes the brakes just disengage end never reconnect until error codes is cleared by GMC dealership. It's extremely unsafe to pull off exit and have trailer brakes reengage because they jam with high gain because vehicle brakes need to be applied very hard to over compensate for "NO" trailer brakes. GMC dealership has identified certain error codes with their computer but NO suggested fix!
Less than 5 minutes after my husband and 2 children parked the car and came inside, a neighbor walking rang our doorbell to let us know there was something on fire in our driveway. We ran to the back to find his truck engulfed in flames coming from the engine. We quickly called 911 and exited the house/property. The truck continued to burn with 20-25 foot flames and very black smoke for about 40 minutes until the fire department was able to control the fire. The fire was hot enough that the entire engine was significantly burnt, the seats and steering wheel were gone, the glass shattered and melted, and the tires exploded and melted. Thankfully, everyone was out of harms way and safe through this incident. However, it has been extremely traumatic on my family and neighbors and has taken a lot of time and energy to try to deal with this. The car sat in our driveway for over 2 weeks with a very potent smell causing headaches until GM and our insurance finally investigated. There is damage to our siding, driveway, landscaping, basketball hoop, trampoline, and neighbors fence. The car was only 2 years old and scares me how quickly it went up in flames and how much worse this could have been either 3 minutes earlier or if it was parked in our garage.
The contact owns a 2021 GMC Sierra 1500. The contact stated while driving at various speeds with the ONSTAR/GPS, turn-by-turn driving directions activated, there was an unknown notification flashing on the instrument panel and radio. The speedometer was obstructed and failed to work as needed. The screen sporadically went blank. While depressing the dismiss button on the steering wheel, the button failed to correct the failure. There were no warning lights illuminated. The vehicle was taken to the local dealer and the system was rebooted; however, the failure recurred. The vehicle was taken back to the local dealer and the contact was informed to turn off the vehicle, open the door, and then restart the vehicle to reboot the vehicle. The vehicle was taken to another local dealer, Bill Cramer Chevrolet Buick GMC (2251 W 23rd St, Panama City, FL 32405) but the vehicle was not diagnosed or repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 10,450.
My truck’s battery is dead after sitting for a few days. There is a manufacturing deficit causing parasitic draw. This is a safety issue because it leaves us stranded after parking the vehicle for a few days. The General Motors dealership refuses to do it anything about it. They claim it’s normal.
The contact owns a 2021 GMC Sierra 1500. The contact stated that while operating the vehicle, the dashboard gauges, instrument cluster, and infotainment center malfunctioned and became inoperable. Additionally, while starting the vehicle, there was a loud cranking sound coming from the engine compartment and the vehicle would not immediately start. The vehicle was taken to the local dealer, but the cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 100.
The contact owns a 2021 GMC Sierra 1500. The contact stated while attempting to start the vehicle, the vehicle failed to operate as needed. The service parking brake, check engine, and other unknown warning lights were illuminated. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the failure was due to damaged electrical wiring caused by rodents. The contact was informed by the dealer that the wiring insulation was made from soy-based materials. The vehicle was repaired three times due to the failure. The manufacturer was notified of the failure. The approximate failure mileage was 23,300.
The contact owns a 2021 GMC Sierra 1500. The contact stated that when pulling a trailer with electric brakes with their vehicle, a warning light stating to check the trailer would illuminate on their instrument panel. The warning light would also state that the electric brakes had disconnected and then reconnected shortly after. The failure would occur on a consistent basis. The main control computer system in the center where the radio is located would flash the message that the trailer brake gain not been recalled. The contact contacted the dealer who confirmed that the computer system was known to have an issue due to the interference between the electric brakes and the LAD lights on the vehicle, however, there was no recall. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 21,000.
The contact owns a 2021 GMC Sierra 1500. The contact stated while using the GPS, the digital speedometer failed to operate as needed. The contact notified the dealer of the failure and the system was rebooted; however, the failure persisted. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 1,000.
While driving, when approaching speed of 40 mph, the engine begins to have dull shutter intermittently as though I am going over pot holes or rumble strips when I am not. Regardless of time or day or weather the truck has performed in this way. I have had it to the dealership twice for the issue. The first time they said they didn’t feel anything and unable to duplicate the problem. The second time, the vehicle was with the dealer for several days trying to determine the other issue it was there for. I requested they again try to recreate the concern. The service assistance asked if I was willing to ride with the technician to see if I could point it out for him. In scheduled a time to do so, when I arrived, the technician was not there. I reside an hour away from the dealership. Making these round trips and getting no where with support or answers. When this happens, I become extremely anxious about the safety of the truck. Also- while 4 X4 is engaged, the truck has significant shutter when going up hill, as though the transmission is going to drop. The entire truck will violently shake.
The console radio dash has gone completely black while both driving and while using it for the speaker/phone system. The incident resulted in the entire system restarting.
Can turn vehicle off while in gear (drive specifically). When you let off the brake, the truck acts as if it is in neutral. Discovered in my driveway when accidentally forgot to shift into park when I pulled in and pushed the stop button. Truck turned off, which would only expect if in park (or neutral), let off brake, and it began quickly rolling backwards as if it was in neutral. Fortunately the brakes were working, but had any children been riding a bike on the sidewalk or walking by, my truck may have hit them. Had I been more distracted and not noticed initially, it could have rolled into the road and hit my neighbors truck. This behavior can be reproduced every single time, and I can easily supply video.
Less than 300 miles on the vehicle and it has thrown an error code P2B60. Relating to the engine coolant flow control valve position sensor. I have taken it to my local GM service center and they cannot see me for weeks. As of this morning the check engine light has disappeared but my fuel economy has severely decreased. It seems suspicious and possibly dangerous that it showed a check engine light with a warning of reduction in engine power the night before and disappeared in the AM
Started vehicle up in public parking lot and it had service power steering and ESC messages. Vehicle could not turn and had to be towed to dealership. The problem has been confirmed by the dealer but they have had the vehicle for 2 days and cannot fix the problem. Dealer states code keeps coming up in BCM but they are not sure why or how to confidently fix it. There were not warnings or any symptoms of this problem as it drove to work fine that same morning.
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