When refueling vehicle at a gas station, at a full stop, with the engine turned off, the gasoline pump will not stay on while inserted into the fuel tank of my 2011 gmc terrain, no matter which fuel vendor I buy a fill up from. I have had this car for several years, and it has never worked properly. I decided to reach out to see if this is a normal issue for this vehicle. If it is not, then could this be a recall event? Thanks for your helpfulness.
2011 GMC Terrain fuel system complaints
Page 2 of 3: complaints 11 to 40 of 48, newest first, as owners wrote them.
When inserting the gasoline pump's nozzle to refuel the vehicle, the nozzle does not lock into place during the pumping of gasoline. Vehicle owner has to manually hold the fuel dispenser's handle to refuel their vehicle during the entire 16 gallon operation. There appears to be a part missing that would control the safe automatic refueling of this vehicle, but that part is not on my vehicle.
Significant exhaust fumes accumulating inside passenger cabin during idle/stop. Volume of gases smell less while in motion but still evident. Significant reduction in engine power noticable; as well as erratic noise from the engine and extemely hesitant acceleration response.
My car shut off once while I was in idle at a red light and second time when I was backing up into a parking spot some one who was driving opposite me could have hit me when the car abruptly stopped. Luckily they were going very slow and stopped when my car stopped. The engine shuts off as well as the lights on the dash but when you put it in park and start it up again the engine starts back up and no check engine lights appear. Can you please look into this?
My gmc terrain 2011 is having trouble accelerating, and I hear a noise from the engine. When I am at a stop light and I try to accelerate, it pulls and doesn't go forward. It's stalking my terrain. I did some research, and I found that this vehicle has a recall #12313d- special coverage adjustment- engine balance chain and fuel pump. I looked up, and it seems this vehicle has 0 unclaimed recalls. So, I'm concern because this vehicle is stalling and not working as it should be. The recall does say, 'if left untreated, could cause the chain to break, leading to engine damaged.
Fuel pump problems. Misfiring and shutting off.
The car was taken into steven lust automotive and we were told that a transfer seal needed to be replaced and that gmc was aware of the issue but would only warranty the issue if the car was produced in a certain factory. Same year same model all having same issue but produced in a different plant. Now the stabililtrac warning comes on and from research on the web this is a common issue that they are aware of also but refuse to fix. This car only has 66000 miles on it. We also contacted gmc and they told us that they are aware of the problem but will not warranty it unless is was produced at a certain factory. When the stabilitrac warning was noted I was driving down the highway and the engine just shut down. I do believe this issue is due to the excessive oil leak coming from the seal. This is the second time that I have placed this complaint. When I called to confirm that I placed the complaint no one could find it.
My car will stop while im driving and I didnt get the proper dignostics of why it was doing that, they just told me to switch my gas to premium. & then my check engine light came on . But now my engine power is in reduced and I dont unerdstand why either. I havent had this truck for a year and its been giving me problems since I got it.
Fuel pump failure allowing gasoline into crankcase in large volumes. Rough idle, constant stalling, misfiring, fuel smell recirculating into cabin. Exact issue addressed by gm recall for my exact terrain and equivalent chevy equinox with 2.4 ecotec. Was told mine was not covered as it wasn't in correct VIN range though same make, model, year, motor, highly dangerous combustible issue matched. Dealer charged me $700+ for replacement/repair of fuel pump, both o2 sensors, fuel line, oil change to rid gas diluted oil. 2 days, 50 miles later, o2 code engine light comes on, erratic idling begins, power loss then stalls. Removed oil cap to smell and find gasoline mixed back into oil. Between 1/8 - 1/4 quart gasoline in the crankcase after 50 miles of driving! This after "repair" at "certified" chevy dealership; a dangerous manufacturing flaw gm acknowledged was a problem but I was told, " not on yours though, wrong VIN". Thank you for placing my loved ones in danger gm, refusing to fix your own recall, charging me over$700 to worsen the issue and place my family in greater danger.
While driving down a busy two lane road I pulled out into an intersection in an attempt to make a left hand turn when the car stalled in the middle of traffic. I turned the car off and turned it back on again and it worked. However, later that day it stalled again while it was sitting at an intersection. I brought it to the dealership for repair and they said it was not covered under warranty even though I still had one. They said there was a fuel leak at the fuel composition sensor. They replaced the sensor. Gm extended special coverage # 17097 in may 1, 2017 for 2011-2013 chevy equinox and gmc terrains that are equipped with flex fuel due to a fuel leak at the fuel composition sensor but they did not include my 2011 model terrain that is not equipped with flex fuel but it should have been. This issue was out of my control as it was a manufacturing defect in the fact that they placed the composition sensor below the frame exposing it to damage from road debris.
Gas station pump will not stay on when refueling
Exhaust fumes are entering the vehicle through the air vents, gets worse when idling. Seatbelt does not buckle.
I bought a used 2011 gmc terrain with a clean carfax and 35000 miles on it. I have had nothing but problems. The car burn at least a quart of oil every 2 weeks. The constantly just cuts off when driving. Gmc needs to do sometime about this before peolpe are killed.
The vehicle is consuming up to 2 qts of oil every 1000 miles. The low oil level light does not illuminate, even when the oil level falls below 2 qts low.
The engine will randomly stall and shut off. There are several complaints of you google the problem. This is a serious safety hazard.
We bought it used in 2013 and shortly after it started have serious issues . It started with the traction control light coming on and it power down. Then it would stay running spitting and sputtering after we turned the key off . So then we received a letter stating there is a recall and take it to the dealership to have it fixed . So they fixed it or at least they said it was , so we continued to drive it and the engine light came on and stayed on so I took it back and they said it was the throttle body and catalytic convert . Then we changed those parts and it still has the engine light on and spitting and sputtering after we turn the key off.
Was sold a vehicle with multiple mechanical problems with it within the first week of purchase as well as an open recall on this vehicle.
Purchased my certified 2011 gmc terrain 7/12/2016. After driving a few days noticed car was stalling while accelerating or in stop and go traffic. (1st service) took it in 7/28/2016 to be serviced, was told it was the catalytic converter-vehicle was better, but still hesitates on take off (2nd service) took it in 11/10/2016 received the recall notice about the fuel pump. Finally it seems to be driving better'for a couple of weeks (3rd service) took in 1/16/2017 to be serviced- car completely shut off on busy highway several times during morning rush hour (stop and go traffic), this time engine light came on. Was told something to do with electrical programming communicating with the fuel pump?! As of today car is starting to stall and hesitate again. My certified warranty is up in 3/2017, my fear is next few incidents will not be covered. Keep in mind I have not had this vehicle a year yet. I have a certified lemon. I deserve a refund/upgrade.
Going to visit son, daughter in law and grandaughter in virginia from michigan. Got reduced power message with stability control light. First time was without warning on the curvy hilly pennsylvania turnpike in traffic at appx 70 MPH.. Lost power on hill had no acceleration, vehicle decelerated in front of traffic. Put on hazards and worked our way over to shoulder across 2 lanes of traffic. Thank god this didn't cause a pileup of holiday travelers. Stopped vehicle, engine was misfiring, there was no throttle response. Shut off engine and restarted, power was back but check engine light is on. Continued trip, 2nd incident was about 1 hour later also without warning. Had about 5 incidents this trip.
There was a recall for my vehicle to replace the high pressure fuel pump. This was replaced and 1 week later the check engine light came on. Taken to dealer. Diagnosed as catalytic converter. The catalytic converter is under a public service extended warranty (10 years, 120,000 miles whichever comes first). Of course I now have 138,000 mile on the vehicle. Gmc will not cover repair costs. This should be a recall not an extended service warranty. The vehicle was moving when the light came on. I first called about replacing the catalytic converter when notified by mail of the extended service warranty, and because the mileage was over 120,000 miles and the light was not on, I was told there was no reason to have it repaired. Depending on what is causing the catalytic converter diagnostic to indicate it has a problem, this could be a serious safety problem. Clearly, gmc issued an extended service warranty to avoid repairing affected vehicles. The 120,000 mile limitation excludes vehicles randomly. This issue could occur at anytime.
Upon entering garage,smelled odor of gas by car...looked underneath,,small puddle of fuel,,closer examination found pinhole in rust patch on fuel line..other rust areas noticed,but this was only leak.corrosion is to be expected.but not to the point of failure after only 4 and one half years..car was bought new and well maintained ,also always garage kept.being out of warranty (of course!), I had to negoitiate with the dealer for a decent cost of the repair..I believe inferior quality is to blame and believe this can and will happen to others,hopefully without serious consequences...
While driving the vehicle stalled from 35-40 MPH to 5 MPH. A message came on the screen " engine power reduced". Had I been on highway that would be ended in accident. Contacted gm and everyone I have been talking to them seems to be reading a script to me.
The vehicle just stops while driving, this is very dangerous and can cause a major accident. Dealer said the fuel pump was leaking!..for an almost brand new car this was unacceptable!..now it just happened again..the vehicle stops/the engine shuts down while driving!..im taking the vehicle again to the dealership to see what they say...
While traveling on interstate 376 west out of down town pittsburgh, pa during rush hour the service stabilitrack warning message appeared and then the reduced engine power warning came on. At the time we were traveling about 45 MPH and the engine would not go any faster than 20 MPH when we got the messages, we had to try to get over to the side of the road.... We turned off the vehicle and waited 10 minutes and it reset itself... It happened 3 more times on monday 12/22 and the last time I could barely turn the steering wheel.. It turned out to be the throttle body needing replaced.
Well it appears that there are several complaints on here about the 2011 terrain stalling. It's been happening to me off and on the past several months. I would be in traffic and it would stall, I would be at a stop light and it would stall, I would go to back out of my driveway and it would stall. I took it in and they can't find anything wrong. Well last night it finally died. Great!! I heard noise when I started the vehicle that sounded like plastic water bottles rubbing together. I had a bag in my front seat so assumed it was nothing. It bucked forward as I put it into drive and stalled. Well...the stalling I'd become accustomed to so I re-started. It seemed fine until I went to accelerate onto the main road...it bucked, started shuttering, and wouldn't go above 5 MPH. I barely got it into a parking lot before it died. I counted no less than 5 similar reports on here. I live in the metro detroit area...had this happened on a highway or during rush hour, I could've been killed. Someone needs to do something before gmc has yet another scandal on their hands or how many people have to be hurt, maimed, or killed before the federal safety agency gets involved??
2011 gmc terrain. Consumer writes in regards to engine problems and several other issues with vehicle. *smd the consumer stated the district manager of gm refused to allow the dealer to check the ECM/ecu and other appropriate systems, to make sure all the engine settings were as they should be, since he experienced several strange events, such as the shifter hanging in d sometimes as he tried to move to park, very low mpg for several days 24-25 mpg, when he usually got 28-33 mpg. The oil percent meter used to be at 95%. The engine would rev to 7k-8k RPM when the first started and held 2-3 seconds. Sometimes the engine revved to 1600-1800 RPM and the vehicle would almost stall, and sometimes the malfunction indicator light would illuminate on the instrument panel. Soon after, the fan belt began to squeal. The squealing began, when the vehicle was started or when driving at various speeds with the AC on, and going up some slopped highways, roads and streets. The dealer replaced the belt. In the summer of 2011, when the vehicle was started the engine would make a chattering-tapping metal-to-metal sound, as it there were no oil in the engine. The problem would occur with a cold or hot engine. The problem stopped after p0011 error solenoid was replaced.
I purchased this terrain as the 99 gmc pickup that I purchased from sheehan had 3 total brake failures and a power steering cooler fail all due to corrosion. I was afraid to drive the 99 after the 3rd total brake failure. This is when I purchased this vehicle in november 2011. Since then due to corrosion they replaced all the wheels on the vehicle and the other day I started smelling gasoline. I took the vehicle to sheehan. They found a fuel line under the vehicle leaking as it had rusted through. I asked the service person what they did to correct this problem. I was told they replace the fuel line with the same type that had just rusted through. I asked them why they did not use stainless steel. I was told they do not do that. I now do not feel comfortable of driving this vehicle. The vehicle has not even been paid off yet and only has approximately 7000 miles on it. I have begun shopping for a non-general motors vehicle as I do not feel save driving this one.
The engine or fuel system show a severe malfunction. When at a stop light, the RPM's drop so much that it shuts down sometimes, some others, it barely stays on. I called the dealership and told me that it was not a warranty covered repair and that I had to pay for the diagnostic plus whatever was wrong to repair (parts and/or labor). All of the sudden, now the "stability trac" check light goes on an off without apparent cause. I feel like I'm driving a vehicle from the 1950's. It's a great looking comfortable SUV, but very disappointed with performance and fuel consumption.
Soon after buying my 2011 gmc terrain, 4 cyl, a rattle developed in engine on start up. After months of returning to dealer, they said a tech bulletin now existed and fixed problem. Problem was solved, a month or so later, problem returned. I returned to dealer and they said nothing they could do. At the same time I was complaining about gas mileage, 20 mpg on highway, 17 city. I called gm customer satisfaction detroit, and had many discussions with them. Finally told me don't bother us any more about two problems, and to this point no resolution to either problem.
Tl* the contact owns a 2011 gmc terrain. While attempting to refuel the vehicle, gasoline fuel spilled out of the fuel tank. The dealer made six attempts to duplicate the failure by straightening the fuel hose, replacing the fuel tank and the filter however, none of the repairs corrected the failure. The dealer has had offered any further assistance since they informed the contact that the vehicle was operating as designed. The manufacturer had not been notified of the failure. The current mileage was 7,200 and the failure mileage was 2,400.
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