Tl* the contact owned a 2012 gmc terrain. While driving at an unknown speed, the driver crashed into a landscaping truck. The air bags failed to deploy. There were no injuries. A police report was filed. The vehicle was towed to a tow lot and deemed destroyed. The dealer was not contacted to determine the cause of the air bag failure. The manufacturer was not made aware of the failure. The failure mileage was unknown.
2012 GMC Terrain airbags complaints
Page 2 of 2: complaints 11 to 25 of 25, newest first, as owners wrote them.
I experiencing problems with my gmc terrain. I have contacted my local dealer (doral gmc, in miami, fl) on multiple occasions with no response. I have submitted a written complaint to gmc on april 10th, 2012 and never received a reply. I've experienced continuous car problems since the purchase of my vehicle. Within the first 3 months of purchase my car had already been kept at the dealer for 30 days on 2 separate occasions. Vehicle problems were, for example; the airbag service light turned on, car turned off while driving on a highway, this issue was taken care of but returned several times to have it corrected as it kept happening. The vehicle also experienced transmission issues, the check engine light also kept turning on and service department couldn't figure anything out with my vehicle.this was my first gmc purchase and it has been my absolute worst experience with any american car company. The latest issue since december of 2017 has been the airbag service light once again and the stability track light. I took the vehicle in for service once again and I was charged for diagnostic service so that the issue could be found for each issue and was told I would have to pay $135.00 per issue. I only paid for the airbag issue since it seemed to be the most dangerous one and was told by service department that the module kit needed to be replaced. This new charge was $ 823.90 that I had to pay out of pocket. This issue seems to be a factory one and I would like to be reimbursed since this is a safety feature that should not have happened. I've never had an accident and have kept it serviced and well maintained at the dealer through out all the recalls and service problems. The reason I paid for this service was mainly for the safety of my family but once again, it's an inconvenience.
Tl* the contact owns a 2012 gmc terrain. While driving 60 MPH, the contact attempted to tap the brakes to slightly slow down the vehicle; however, the vehicle stopped abruptly. The failure recurred. The contact found that whenever he would lightly tap the brake pedal, the vehicle would abruptly stop. The contact found that the vehicle was equipped with a brake assist system and believed it was activating prematurely. The contact took the vehicle to the williamson cadillac dealer who stated that the system was performing normally. The manufacturer was made aware of the failure and opened case number: [xxx], which was now deemed a closed case. The approximate failure mileage was 59,000. The consumer stated at approximately 40-50 MPH as the brakes were applied rapidly and lightly the brakes system engages causing a sudden stop. Updated 09/11/2017*js the consumer stated the vehicle was partially repaired. The consumer stated after the repair the system activated for 2 seconds, causing a jerk, then continued normally.*js*dt information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).'
On various occasions when slowing down or turning, the engine will die. Front end accident going 55+ MPH on a country road, hit a very large dip, airbags did not deploy, seat belts did lock up.
I was traveling about 75mph when a deer ran infront of me, I wasn't able to stop completely and hit the deer on my right front side of my vehicle.. The smell of smoke came from my vehicle and my "service airbags" indicator came on.. No airbags deployed.. I had my 6 year old son in the car with me!! My car isn't drivable due to the signal being on even though the airbags didn't deploy.
Sudden unintended acceleration when vehicle shifted from park to drive, resulted in extreme high speed acceleration and no control of vehicle. This resulted in a high impact crash into garage side wall. Also air bag did not deploy. Assume throttle wide open causing sudden acceleration. Insurance report , and police report pending
Car crash at 45 MPH. Front in damage and air bag did not deploy. Seatbelts did not lock up.
We had begun to cross an intersection and, while our speed was from a dead stop, the other driver blew through a red light and hit us at what was probably the speed limit of 40mph. Her car struck us in the right front passenger side and again on the rear passenger side. We, myself who was driving, and my wife, who was the passenger on the side hit, were both thrown hard to the right at impact, causing injuries to us both, most notably, my wife. She hit her head very hard on either the passenger door frame or the passenger window. No airbags deployed. No side airbags, no front airbags. No air bags deployed!
Veered off side of highway, struck something head-on and was rendered unconscious as head hit steering wheel. I was transported unconscious in ambulance from crash scene to local hospital, where I was an inpatient for two days. Extensive damage to front of vehicle indicated the severity of impact... Yet air bags did not deploy. I believe air bags should have deployed on impact and I would not have been rendered unconscious, and could have controlled vehicle to avoid striking tree, brush, etc. I contacted gmc corporate.. To advise my concerns for safety... Received a follow up telephone call from gmc representative... (he) expressed no interest in my complaint... Refused to comment on my statement that air bag failed to deploy resulting in extensive damage to front of vehicle and sustaining a head injury as no bag deployed. No matter that I am leasing the vehicle and fear for my safety... I was advised that gmc had no further interest in this matter and would not evaluate my safety concerns.
I inadvertently veered off side roadway, (va highway 220) colliding with a tree/roadside shrubs, etc (was knocked unconscious as forehead hit steering wheel on initial impact). Airbags did not deploy allowing me to sustain a head injury that knocked me unconscious... Forehead was gashed with significant bleeding. I was transported by ambulance in unconscious state. Damage to vehicle is in excess of $8,000 so far as vehicle still in repair shop with massive front end damage that affects steering linkage, etc. The impact of vehicle against foliage, trees shrubs, should have forced air bags to deploy and I believe that I would not have sustained a head injury that rendered me unconscious with mild concussion and could not control vehicle leaving roadway.
Tl* the contact owns a 2012 gmc terrain. The contact stated that while sitting at a traffic stop, a semi-truck crashed into the rear bumper of the contact's vehicle. The contact's vehicle was pushed forward, causing the contact to crash into a preceding vehicle. The air bags failed to deploy. The contact sustained injuries to the hand, neck and back. A police report was filed. The vehicle was towed to an independent mechanic for diagnosis but they were unable to duplicate the air bag deployment failure. The manufacturer was notified of the failure. The VIN was not available. The approximate failure mileage was 32,000.
Vehicle was involved in a car accident and crashed into a bridge iron beam head-on. Vehicle's air bags failed to deploy. Hood and front of car smashed as vehicle was wrapped around beam. Only minor injuries to driver, as driver was wearing a seatbelt.
Tl* the contact owns a 2012 gmc terrain. The contact stated that he fell asleep while driving an unknown speed. The vehicle traveled to the right side of the road and went airborne approximately 20 feet, landing on all four tires. The vehicle then traveled approximately 200 feet and crashed into an embankment. The air bags failed to deploy. The contact sustained a fractured back as a result. A police officer witnessed the incident and filed a report. The vehicle was destroyed and towed to a collision center. The manufacturer was not notified of the faulty air bags. The approximate failure mileage was 7,000. Updated 10/16/12
?on april 16th our son was driving on fairview rd. And traveling through a green light when a car that ran a red light hit him. ?his car ? A gmc 2012 terrain was hit multiple times ? Driver's front end, front end and spun around from the force and hit on the passenger side. No airbags deployed ?[xxx] was immediately contacted by on star, they called police, his car was totaled ?on 4/21 I emailed gmc and asked what department I would contact to file a complaint about the front and side airbags not deploying call from gmc 866‑790‑5700 ext. 22745 said on voice mail ? The airbag did not deploy as it should have? He made a case number [xxx] gmc has since declared this was a low threshold event - no need for airbag deployment - yet the car was totaled and our son has whiplash and contusions information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
2012 gmc terrain. Consumer states the passenger seats air bag system and construction make the vehicle uncomfortable and initially unsafe for his wife *tgw a couple of days after purchasing the vehicle, the consumer's wife used a seat cushion to conform to the seat and the they soon discovered the air bag would not engage.
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