Dashboard structural failure: vehicle dashboard is suffering from excessive structural failure leading to large lose pieces of plastic than can 1) interfere with airbag deployment, 2) fall off and interfere with brakes and accelerator pedals, 3) cause death and dismemberment in an accident due to excessive cracking and breakage under normal use conditions. This effects all 2007-2014 chevrolet and gmc light-duty trucks. So literally tens of millions of vehicles. Gm has not issued a recall for this structural defect.
2007 GMC Yukon body complaints
Page 2 of 4: complaints 11 to 40 of 77, newest first, as owners wrote them.
Takata recall the back hatch door with not go up automatically it seems to have the shock the automatically opens the door somthing seems to have follen off or broke only works manually
Tl* the contact owns a 2007 gmc yukon. The contact noticed that the dashboard was cracked and the air bags were exposed. The vehicle was not taken to a dealer. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 131,000.
Cracked dash
Tl* the contact owns a 2007 gmc yukon. While driving 20 MPH, the dashboard fractured and all the warning indicators illuminated. The vehicle was taken to the dealer, but was not diagnosed or repaired. The contact received notification of the federal safety agency campaign number: 16v381000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Vin tool confirms parts not available. The manufacturer was made aware of the failure. The failure mileage was 131,352.
Tl* the contact owns a 2007 gmc yukon. While parked and/or driving at any speed, the chrome finish on all four of the interior door handles flaked and the factory edging was extremely rough. The contact's hand had been cut on the door handle due to the rough edging. In addition, the dashboard cracked and the plastic near the defroster had crumbled completely. The vehicle was driven to the dealer, but was not repaired. The approximate failure mileage was 10,000.
Dash has over 6 cracks and pieces broken off the dash itself.
Takata recall, cracks in the dash that run to the air bags on the dash. The center speaker is mounted to the plastic dash and move with the road vibration which breaks the dash along with the uv radiation that weakens the plastic.. The dash could splinter in a crash and wound or kill a passenger.
Tl* the contact owns a 2007 gmc yukon. The contact stated that the dashboard fractured on both the driver and passenger sides of the vehicle. The vehicle was taken to the dealer where it was confirmed that there was an issue with the dashboard in the vehicle's year, make, and model; however, there was no recall to address the failure and the dashboard would need to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage and VIN were unknown. Updated 04/05/17*lj
Dashboard cracked
Cracks in dash around airbag will cause injury with deployment. Cracks on the dash will cause I just in accident.
Tl* the contact owns a 2007 gmc yukon. The contact stated that the dashboard was cracked near the driver side air bag. There were no warning indicators illuminated. The vehicle was taken to the dealer, but was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 100,000. Updated 02/12/16*lj updated 04/25/18jb*
Tl* the contact owns a 2007 gmc yukon. While the vehicle was parked, the contact noticed multiple fractures across the dashboard. The vehicle was taken to a dealer who diagnosed that the dashboard needed to be replaced. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 170,000.
Tl* the contact owns a 2007 gmc yukon. The contact stated that the vehicle had two separate cracks on the dashboard. One crack was located on the passenger side near the air bag and the other one was located on the hump above the instrument panel. The cracks progressed until the entire dashboard collapsed. The vehicle was not repaired. The manufacturer was notified. The failure mileage was unavailable.
Two stress fractures occurred in dashboard. One above the instrument panel and one adjacent to passenger airbag. Crack above passenger airbag could interfere and puncture airbag during crash operation. Crack above instrument panel is quite large and could catastrophically fail during a crash.
I noticed cracks opening near the front passenger airbag area and on the top of speedometer cluster. Contacted the gm and I was told a series of excuses such as: "your warranty is over", "you bought the car used ( I bought it from a gm dealer under the pre-owned warranty)", or "maybe you used products that crack the plastic!" after a brief research I found out tens of thousands of complaints about gm made vehicles with the same problem. The crack open at the same exact spots, down to the millimeter, and it happen in the brand new cars as well as the older ones. It is clear that this is a manufacturer defective item, and result of a wrong design. Gm does not replace the part unless we pay for it. They are not concerned that parts could fly into the cabin as a result of the air bag deployments and refuse to address the issue. Our cars loose also their value with a defective/broken dash board. The funniest excuse by gm was: "oh, the dash parts are made in mexico! You know how the mexicans are!"
In april of 2013 I took my gmc into dealership because of the crack that started above my instrument panel and was traveling toward my airbag. The dealer said they were aware of the issue and that gm had repaired some but was no longer doing so. He also said that if they replaced the dash with a new one, it would do the same thing. The crack has continued to travel and now my airbag panel is raised on the dash. I contacted gm and they offered to split the cost of the repair at $400-$500 with no warranty on the repair. They agreed that it is a safety issue. My interior door latches also began peeling which left sharp edges of plastic (?)-my daughter sliced her finger opening the passenger side door from the inside. Gm at first refused to replace them in april of 2013 but as of today, offered to replace them at no cost to me.
Very large cracks in the dashboard that can potentially affect use of air bags on both driver and passenger side of vehicle. Potential for punctures in bags from sharp plastic edges of cracked dashboard.
Rear hatch will not open. There is no manual way to open. If there was a accident and you needed to exit rear of SUV you would not be able to get out as there is no manual way to open door. It is electronic and has stopped working. Seems to be a common problem in all yukon's, tahoe's and escalades. There is not even a button from the exterior that you can push to open door. There is no way to open and gmc does not want to fix unless you pay the $100.00 to look at it then another $500.00 to fix, I really think this is a safety issue. It is a bad design not having any manual way to open rear hatch on a SUV.
Crack in dash behind the steering wheel to the left of the hump. Was told that it could compromise the airbag. Needs to be a recall on this, as I see that many, many other people have this same problem.
My dash cracked and separated right where the dash meets the airbag. My concern is about the safety during a collision or airbag deployment from sharp plastic exposed due to the cracks in the dash cutting the airbag or shards of plastic becoming projectiles potentially causing injury to occupants. I can provide pictures if needed.
My dash cracked and is very sharp.. I am worried about it in an accident with the airbag.
There are multiple cracks in the dash that came out of no where the vehicle has never been in a collision. This issue has been reported to gm by hundreds of people due to this very common issue, but they have done nothing to correct this problem. My main concern is one of the cracks is by the passenger air bag which could be a hazard during a collision or airbag deployment. With a possible chance of sharp plastic exposed due to the cracks in the dash cutting the airbag or shards of plastic becoming projectiles potentially causing injury to occupants. The other crack in the dash is on the driver side to the left of the instrument cluster I suspect the dash will continue to crack in more spots as time goes on. I feel like this issue needs to be addressed as this is a flaw in either materials or design.
The dash on my vehicle has cracked and feel that if the air bag is ever deployed it will send plastic flying into my passengers face or cut the air bag. I have complained to gm about this and do not feel that its a safety issue and I was told that it would be $1,100 the first time I called and after many attempts they are telling me they could do it for $500 now. I still feel that this is gm's issue and it should be recalled for the safety of the consumers.
Tl* the contact owns a 2007 gmc yukon. The contact stated that the driver and passenger's side dashboard exhibited several cracks near the air bags. The vehicle was taken to the dealer where it was advised that the entire dashboard needed to be replaced. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 47,000 and the current mileage was 67,000.
Tl* the contact owns a 2007 gmc yukon. The contact stated that the dashboard was cracked. The vehicle was taken to the dealer where the failure was confirmed. The vehicle was not repaired. The manufacturer was contacted about the failure. The failure mileage was 119,000. Updated 03/18/14
Traveling approximately 60 MPH on a partly sunny day, approximately 27 degrees outside with my heater on, my sunroof spontaneously shattered with a sound similar to a gunshot. At that point, the glass did not fall but was cracked into thousands of pieces. Later as I drove the glass began to fall apart. I was not following any vehicle and was not driving under a bridge or around any trees so there was nothing that could have struck my sunroof. The roadway was smooth and my sunroof has never sustained any damage in the past.
A large crack occurs in dash around area of airbag as well as a crack on the drivers side dash near instrument cluster.
My dash has cracked twice on my 2007 gmc yukon. The first time was around the air bag and the dealer replaced it in 2011. Now january 2014, the dash is cracked again around the air bag. Took into the dealer and they said gmc will not replace because of the mileage of the vehicle, which is 110,001. However the dealer offered to give me $2,000.00 toward a new vehicle. Really!! If you were going to give me $2,000.00 then replace my dash! My concern is if the dash is cracked what keeps the air bag from not deploying at any time. This is a safety hazard as I see it. I hope that you can do something to make them replace the dash. Please help.
The SUV has a few cracks in the dash board next to the airbag section and instrument cluster. My daughter serverly cut her finger on the cracked dash by accident. Her finger got infected and she couldnt use her hand for week. Also my concern is if an accident occurs and the airbag is deployed this could cause the plastic pieces to cut the airbag. The pieces of the dash could also break off and become airborne and injure me or a passenger. I have researched this issue and there are plenty of complaints (thousands) about the same thing. I feel that gm should put out a warning about this and replace the dash of every vehicle affected.
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