I am a [XXX]. I contacted Honda customer service to escalate my situation. I have not yet received help from the Winston-Salem Honda dealer as of 9:00 a.m. on 10/18/24. I have complained to the Department of Justice's consumer protection division. I have sent documentation. I reached out on Facebook. I was last contacted by Dallas, even though Mike's name is on my last paperwork. This is suspicious. My rubber on my door has been replaced. My seatbelt was missing a bolt. Tires with regular, correct maintenance from the dealer should last 30,000 miles. Because Honda of Winston-Salem did not follow the schedule, after bringing my car to them many times, I have to replace my four tires at under 22,000 miles. I have lost 30% of my tires' lifespan unnecessarily due to a lack of regular balancing and rotation, despite multiple visits to Honda of Winston-Salem. My last recall letter arrived over 60 days ago. My seatbelt, CVT transmission, and engine have recalls. My window tint has faded, my door is failing, my brakes have issues, there are electrical issues, and the ceiling is sagging. My Hondalink is incorrect. I asked for help with car features and I paid $3000 up front extended warranty, but they refused to assist. Numbers for complaints to Honda: 1507994715079951 15079961 15079962 15079967 15079972 15079974. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2023 Honda Accord Hybrid electrical complaints
Page 2 of 3: complaints 11 to 40 of 49, newest first, as owners wrote them.
Honda accord 2023 touring 11600 miles driven When i was driving, "break system probem please contact the dealer" appears on the screen. The car acceleration stops, Engine light and all the other lights show up. Even when i accelerate, the car doesn't move. I turned off the car, restarted it and then did it twice then it started working again. Car acceleration reduces even when i driving.
While driving the vehicle at 60 MPH the vehicle powered off and displayed multiple warning lights. After pulling over and making a complete stop I restarted the vehicle and a warning message displayed "Brake system problem. Brake performance may be reduced. See your dealer." The vehicle was taken to the dealer for inspection.
I was traveling down road clear day at 50 miles an hour and the car slowed down to 20 miles an hour immediately in seconds like the automatic breaks were applied car would not accelerate for 3/4 of a mile the card just kept slowing down. Dash was blinking EBS then transmission malfunction light came on. I was able to pull off road (very dangerous) road was crowded. and I had to go over 2 lanes I shut car off when i restarted I dash said warning Brake System Problem brake performance may be reduced See your dealer. At this time all systems seemed to be operating ok I was able to accelerate. I drove home shut car off started 1 hour later no warring light everything normal. I will bring to dealer this week will see what they say. This was very dangerous the car went from 50 to 20 in a matter of seconds, and I had very little control of car I am afraid to have my wife dive the car
Driving on town road up a hill at about 30 mph when I got a brake system warning and the engine shut off and accelerator did not work. I was able glide to the side of the road (steering worked). I turned the car off and on and was able to continue driving to my destination but the same error message was present along with several others (eg TPMS, lane assist, collision mitigation). After being parked for 1 hour, I started car and there were no error messages and car functioned normally. Brought car to dealer (Westbrook CT Honda) and they ran diagnostic codes but found nothing other than what they described as an older voltage flux. They had never heard of a car's engine shutting off with the break system error. Told me that if it happened again to have car towed in so that there would be no code resets. I can only imagine my fear level if this had happened at 65 mph in the middle lane of a highway! I found a on-line forum where others are describing the same thing. Time for a recall? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Tried to start vehicle, would not start or go into drive. All warning lights on dash. Got out of the car and locked and got back in, same thing happened. Walked away and left it for a while and got back in and it started. But brake system like stayed on, then after restarting car once more light went away.
Car suddenly dies completely while driving. Entire electrical system failure rendering car inoperable. This happens without warning other than all lights on the dashboard illuminating right before shutdown. Car cannot be steered or moved and needed to be towed. THIS HAS HAPPENED TWICE both times on arterial roadways. A VERY DANGEROUS SITUATION! First incident reported to you in August of 2024 only four months ago.
Driving out of parking lot at 15 mph, loss of power, unable to accelerate, message warning on dash stating brake problem. Message states reduced braking issue, see dealer. With a couple of tries while stopped, was able to restart the car. Braking problem message remained on dash. Drove about 6 miles to dealer. Parked the car. Shut off. Restarted in front of service advisor. The brake problem message was now gone. Decided to leave the car at the dealership for diagnosis as I was afraid to drive home. Waiting for call back. Mileage about 14,500 at incident.
Twice while driving this vehicle, a large number of warning lights activated simultaneously, and I lost the ability to accelerate the vehicle. Essentially, every ADAS warning triggered at once during these incidents, causing me to lose acceleration and creating a dangerous situation. The first incident occurred on the highway during heavy traffic. The sudden activation of all ADAS warnings was alarming and highly distracting. Fortunately, I managed to pull over safely. After shutting the vehicle off and restarting it, most warnings disappeared, but a few related to the brakes remained, which was very concerning. Despite being able to drive afterward, I was worried about brake safety. Later, when I started the car again, no ADAS faults were present. The second incident happened as I was leaving my apartment complex, forcing me to stop in the middle of the road due to the same issue. After the first highway incident, I took the car to Honda, as it was still under warranty. They inspected it but dismissed the problem, stating all they saw on the code reader were “junk codes” and that nothing was wrong. I plan to return to Honda after the second incident, but I fear they will give the same explanation. Online research reveals that many others have experienced almost identical issues. This is an extremely dangerous flaw in the system that requires immediate investigation and a recall before someone gets seriously hurt.
While driving the vehicle on a very busy highway, it completely stalled and several warning lights appeared: "Brake System problem SEE DEALER, Check Engine Light, TPMS, etc. I have attached a picture of the warning. Another vehicle behind me slammed on his brakes but ended up bumping my back bumper (no visible damage). Thankfully the driver was alert and was able to slam on his brakes to avoid a disaster on highway 270 (near Washington, DC). I was able to restart the vehicle after a few minutes, the warning lights remained on, and I was able to drive 8 miles to the dealership. According to the work order: "The technician pulled multiple codes, followed the diagnostic tree, cleared codes." I do not feel safe driving this vehicle and have seen other complaints regarding the same issue on a Honda Website. Please research and assist as best you can.
On three separate occasions (the most recent of which was on Saturday), my vehicle’s dashboard lit up with various alerts, including “Brake System problem”, “TPMS problems”, and “Vehicle stability assist system problems”. At the same time, the vehicle’s accelerator completely stopped working. The issue would only resolve itself (and the alerts would go away) after I pulled over and restarted the vehicle twice. This issue happened on Saturday (on a highway), in March 2024 (driving out of a parking lot), and in February 2024 (on the highway). This is a safety issue because not being able to use the accelerator on the highway could potentially have lead to a serious crash. The dealers have been unable to replicate the issue. I've brought in the vehicle to dealerships on three occasions and have been told that because the alert wasn't actively visible when I brought it in after the fact.
I was pulling out of a parking lot when suddenly the car reported a problem with the braking system along with a number of other warnings. I lost all acceleration as I entered an intersection. I power cycled the car a couple of times before it returned to normal, and I was able to continue driving.
Power system failed. Vehicle will not start. Error message appears “Power System Failure.” Vehicle will only start after 10-15 minutes of repeated attempts to turn on. No battery issues or other mechanical failures are indicated. Incident has happened 2-3 times in a six month timeframe. If my vehicle won’t start, I am unable to get out of potentially dangerous situation (ie: being held up at gunpoint, weather situation, medical emergency, bears, train, etc).
I was stopped and car completely shut down felt a lurch like I was hit and all systems shut down. I was able to coast to the side and restart car after apx 30 sec. Continued to state take car to dealership braking malfunction. Per dealership car went into limp mode and needed a software update. Safety would be extremely at risk if I had been driving on the freeway
The contact owns a 2023 Honda Accord Hybrid. The contact stated while driving 40 MPH, the vehicle inadvertently lost motive power. The driver pulled over to the shoulder of the roadway; however, the vehicle failed to restart. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the hybrid charging system, resulting in a depleted hybrid battery. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 10,000. The VIN was not available.
Traveling on the expressway at approximately 70mph the dashboard/instrument panel started lighting up with warnings regarding tires, braking, engine, etc, and the car/power started shutting down, could not accelerate, steering and braking became difficult, fortunately I was able to access an off ramp at which point the car was stopped with multiple cars and semis behind me. The emergency flasher did work which most likely saved us from being rear-ended. We turned the car off and then turned it back on twice and then it started up again.
On [XXX], my vehicle’s gas pedal and acceleration system completely stopped working mid-drive on an interstate highway without warning. The car coasted to a stop. After shutting off the car and restarting, the gas pedal worked again. This was the second time this occurred (the first was on [XXX]). I brought the car to my dealer, Bernardi Honda in Natick, as I had done before. They found “loss of communication codes,” and “updated the ECU management system” but since they couldn’t replicate the issue they didn’t know if that would resolve the issue. It did not. They gave me the car back. This would happen a third time on [XXX] and I submitted a report about that, too. I believe my car should be included in recall campaign number 23V588000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
On 6/25/2023, my vehicle’s gas pedal and acceleration system completely stopped working mid-drive without warning. The car coasted to a stop. After shutting off the car and restarting, the gas pedal worked again. I brought the car to my dealer, Bernardi Honda in Natick. They found “loss of communication codes,” but since they couldn’t replicate the issue, no repairs were made and I was given the car back.
On 1/21/2024, the car’s accelerator stopped responding and the car slowed to a stop. This happened twice previously on 6/25/2023, and again on 11/16/2023. Each time, the Honda dealer found “loss of communication codes,” and I was told via text on 1/25/2024 that “your Accord is communicating codes that we don’t have a repair for yet.” I filed a claim with American Honda on 1/31/2024 (case #13919840), and was told over the phone that nothing could be done to resolve the issue. Bernardi Honda gave me the vehicle back without any repairs. I still have the vehicle but I don’t drive it out of concern for my family’s safety.
While driving the vehicle, it showed all the abs braking error and cycled through a few other errors and the car basically shut down. Car acceleration slows to a stop, and pressing the accelerator is useless. Had to cycle the power twice before all cleared and the car was drivable
This happened on [XXX] at roughly [XXX] pm. I bought the new 2023 hybrid accord ex-l in June 2023 and the car only had 12413 miles. I was driving in Slidell, LA along [XXX] road towards [XXX]. I was driving 45 mph with adaptive cruise control. Suddenly there were lots of warning lights on. I don't really remember clearly how many warning lights since I was shocked. But I think that the "check engine", "tire pressure", "road departure", "traction", and "brake" were on. It was like fire work and at the same time, the car was losing power and the power steering was becoming stiff. Luckily there were no cars behind me and I was right by the entrance of a subdivision. I was able to turn into the entrance of the subdivision and the car basically stopped by the stop sign, kind of like dead. I was blocking the road and had to restart to car. But luckily I was able to restart and then there was only one warning messages left, the brake (please see photo). It says " Brake system problem, Brake performance may be reduced. See your dealer". It was after 7 pm and I didn't think the repair department was open. So I took a photo and slowly drove to Abita Spring. After parked my car for maybe two hours and I then restarted the car, everything seems ok. No warning lights at all. So I drove back home. Was busy on [XXX] and [XXX] (Wednesday and Thursday), finally went to the dealer on Friday, [XXX]. There was no codes and the dealer cannot do anything even after showing the photo. Was told to pull over to the dealer and they need the code. It's been two weeks and the car seems fine. But if someone drives on highway, ~70 mph, this can be fatal. And HONDA needs to address this! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Twice this has happened to me. Yesterday, I was driving on a local road, around 45 to 50 mph. Suddenly, many warning lights came on (see photos) including that power steering was reduced, electric parking brake system issue, and TPMS issue. The car felt heavy to drive, but I still had control. I pulled over and turned off the car. After a few minutes, I turned on the car, and the warnings were gone and it drove normally. The hybrid battery was well-charged, so I don't think this was the problem. The previous time was around 2 months ago. That time I had to turn the car off and on twice before the warnings went away. I had taken the car to the Honda mechanic, but they found nothing wrong.
My 2023 car has 850 miles on it I was at a stop waiting for a train to pass when all warning dashboard lights came on. The brake would not work and the gas would not work. I turned the car off and restarted it and most lights went off except for the brake warning. I was able to turn around and take car to dealership. They said it was a faulty 12 volt battery and replaced it. I haven't had issues since but also haven't driven much. I have read of other honda owners having the similar issue.
Car stalled while coming to a stop and wouldn’t accelerate. Dashboard lit up with multiple errors including battery, ABS, engine, and traction control. Had to restart the car 3 time before being able to accelerate and pull off the road. All lights went off except brake light which stayed on and displayed error message “break system problem. Break performance may be reduced. See your dealer.” Vehicle available for inspection if requested.
While driving on highway, dashboard lights for brakes, check engine, and TPMS all came on. Unable to accelerate vehicle and pulled over to side of highway. Shut off the vehicle then started it again. Light for brake system stayed on, other lights were off. Was able to reach destination. Upon return, no lights came on and vehicle was able to be driven home.
Summary: vehicle shutdown while my wife was driving 25 MPH, lost all engine propulsion and brakes failed. Thankfully, she was driving in community/residential street and could pull over safely, rolling to a stop in a side lot. If she were at higher speeds or on a freeway, my wife and others could have been seriously injured. Details: Alerts for the brakes system "Brakes system problem. Brake performance may be reduced. See your dealer" and one involving tire pressure (cannot recall the exact message) came on at 35 MPH. She then came to a stop at a stop sign normally about 30-60 seconds later, then proceeded to accelerate again, continuing on her short route. At 25 MPH, the instrument cluster, all screens/electronics went black/off, propulsion stopped and brakes failed. She was able to steer the vehicle to a side lot as it rolled to a stop. After 20 minutes of attempts to restart the car, it finally restarted as if nothing happened. Further more, in between attempts to restart the car, the infotainment screen would randomly turn on, despite not having turned on the car at that time. Subsequently drove to dealer for inspection and awaiting response. Vehicle has had no other problems, only 5500 miles, just under 1 year old.
I was travelling across a bridge at 45-50 MPH when suddenly, every single warning light came on and the engine shut off. I had to coast over the bridge and into a parking lot. I turned the car completely off and back on and the warning lights went away. The next day, I took the car to the dealership I purchased it from where they performed tests and concluded that rain caused my vehicle to shut off, this is not the first time they have encountered a similar issue, and there is nothing they can do about it. This is not an acceptable answer, as I cannot worry about mine and my family's safety in the car every time it rains. If there was another vehicle close to me when this happened, there would have been an accident. If this is a common issue, Honda needs to address this ASAP.
This past December (2023) while driving my 2023 Honda Accord Hybrid I experienced an issue where multiple warnings about the Engine, the Break System...etc lit up on the dash along with a warning to contact a dealership. As the warning messages lit up the dash, the car lost all drive-power and slowly decelerated to a stop. I had not made it out of the parking lot of my apartment complex, and a power-cycle allowed me to return back to my parking space. The obvious safety concerns, especially if I was in traffic, are self-evident as a crash could occur. The sporadic, unexplainable, and unpredictability makes it 10x more concerning from a safety standpoint. I've had one checkup since, and I have an subsequent appointment to have this checked even further. I've found other testimonies online from customers who've had this or similar experiences with this same make/model/year. I felt it best to report this as it could be a larger issue than the manufacturer currently understands or is making public.
On 1/21 at about 12:20pm, the gas pedal on my 2023 Honda Accord Hybrid stopped responding mid-drive with no warning while going uphill at 25mph. Had to stop in the road, put the car in park, then put it back in gear and the pedal worked again. After the pedal cut out, multiple alerts cycled on the dash, but only the gas pedal stopped working. This is the 3rd such incident since buying the car new on Apr 30: (1) June 25 going downhill at roughly 30mph on a neighborhood road. I shut off the car and restarted, and the pedal worked again. (2) Nov 16 on the freeway going 60-65mph. Pulled over, shut off, restarted, and the pedal worked again. I brought the car to my dealer each time. They found “loss of communication codes” but could not replicate the issue. They still have my car as of now and told me via text that "your Accord is communicating codes that we do not have a repair for yet." Unfortunately, they have closed my case without making repairs because they "have not found any issues in the system". This puts me and any drivers around me in danger, especially on the freeway.
I was backing out of my driveway and put the car into drive I accelerated and applied firm brakes to slow the car down cause I forgot my brother. Brake system warning and tire pressure warning popped up and stayed. Turned the car on and off and it was still there. The next day everything was back to normal. Took it to the dealer and they said no codes were stored in the cars computer. Literally the next day a code popped up for the lane keep assist and disappeared 3 seconds later( this never happens usually). Took it to the dealer again but they said they can’t do anything if they can’t replicate the problem themselves. I’m suspecting an electrical issue.
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