Received 2 letters regarding fuel pump module and that parts are now available. However, contacted 3 dealerships and Honda National and now being told parts are unavailable till end of the year. Though I have option to have part replaced elsewhere are reimbursed for only part of expense. Problem ongoing since February 2024. I feel Honda is dropping the ball on this safety recall and someone needs to step in to ensure Honda complies and corrects issue asap and not make consumers wait another 10 months.
2020 Honda Civic fuel system complaints
Page 2 of 2: complaints 11 to 31 of 31, newest first, as owners wrote them.
The contact owns a 2020 Honda Civic. The contact received notification of the federal safety agency Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Once again while driving on the interstate at highway speed the car lost power and then died. At first it wouldn’t start and then finally did where it could be slowly driven to an exit for safety. I 100% think this vehicle needs included in the fuel pump recall! This is probably the 30th time it has done this. This is my 19 year old daughter’s car and it is very unsafe. We bought a Honda because we heard they are very good and safe and reliable cars. This hasn’t proven to be that! We can’t afford to just get another car or pay to have it fixed. I know there are many other Hondas with this recall in effect! Add this VIN number. I have reported this issue multiple times! Do better Honda and fix my daughters car before she gets in an accident that could injure or even kill her!
The contact owns a 2020 Honda Civic. The contact received notification of the federal safety agency Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
The fuel pump failed prematurely. Car would not start and had to be towed to mechanic. There were no warnings leading up to the failure. There is currently a recall for the fuel pump on 2020 Honda Civics, however my VIN is not included in the current recall.
Clutch System/Transmission Failure 1st Occurrence: Driving on the highway one evening at 65 mph in July of 2021. The engine began revving and the clutch was no longer functional. The engine would rev and there was no ability for me to accelerate. The vehicle decelerated placing myself at risk of getting rear ended or side swiped by other vehicles on the highway until coming to an eventual stop on the side of the highway. The vehicle was no longer operational and was towed to the nearest Honda dealership which was John Eagle Honda. The inspection, service, and repair should be available for review at John Eagle Honda. 2nd Occurrence: May of 2023. As I was making a left turn, the clutch slipped significantly and the engine revved however, the clutch was still engaging but, acceleration was significantly hindered and increased the risk of getting into an accident as I was not able to pick up speed quick enough. The vehicle was serviced and repaired at David McDavid Honda of Irving in May of 2023. 3rd Occurrence: June of 2024. I was driving on the road when I noticed that the clutch was experiencing some slight slippage. Overall the vehicle was stable and it didn't cause much of an issue but, it was similar to what had happened previously. I still was not able to accelerate as I normally could. It still poses a risk of getting into an accident and hinders my ability to maneuver quickly if needed. The vehicle was service and repaired by David McDavid Honda. In either of these occurrences there was warning light indicators or other symptoms prior to the failures and slippage. John Eagle Honda of Dallas and David McDavid Honda of Irving are dealer centers. The vehicle was serviced by John Eagle 1 time and David McDavid Honda of Irving two times. In a span of 3 years. 3 clutch failures and the vehicle is under 43,000 miles. The dealers stated no recalls out on my vehicle and that everything is fine otherwise.
Gas door opens randomly and it’s happened more than a few times now which is becoming a safety hazard especially because I drive 80 miles daily for work. Also my automatic brake senor is a hazard because it’s going off when cars or objects are farther away; which leads to the 3rd issue with my seat belts which is either to tight on the chest area and possibly choking me when the car automatically brakes when objects aren’t near or in close distance to my car
Today while driving at highway speeds of 75MPH my car once again lost power. The RPM’s go up and the speed keeps decreasing. I had to pull over on the interstate and shut my car off and turn it back on after awhile to get it to run again. I 100% feel that this issue is related to the fuel pump recall and this vehicle needs to be added to that list. It is a danger to be driving on the Interstate and lose power like that. One of these times someone is going to hit me on the side of the road. This is about the 20th time or more this has happened to me.
On [XXX], 2023, my car's electrical system malfunctioned, leaving me unable to restart the vehicle after stopping. I had to call my car insurance for roadside assistance, and their representative jump-started the battery, suggesting I replace it. However, on [XXX], 2024, the same issue recurred, causing the car to stall unexpectedly and fail to start while I was out shopping with my wife and [XXX] daughter. Fortunately, I was driving on local roads; I shudder to think what might have happened if I had been on the freeway. Again, I had to rely on my insurance's roadside assistance for help. The safety of my family and me was jeopardized, especially since this is our only vehicle, which we frequently use to travel with my infant. These incidents are documented in two insurance claims. My car is among those recalled for fuel pump issues, but I haven't been able to schedule a repair with the dealer due to no available appointments. The online chat support also refused to book an appointment for the same reason. Additionally, my car has always adhered to Honda's regular maintenance schedule. From March 2024 to May 2024, the car's display screen, including the mileage indicator, intermittently malfunctioned while driving. On [XXX], 2024, when the car stalled, the screen also indicated a brake system error. Finally, I want to report another issue with this car: the cooling system is no longer providing cold air, resulting in the interior temperature being consistently higher than the outside temperature, especially during the recent hot summer days. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I was driving on 4/24/23 going 75 MPH. The car made a rev up noise and be RPM’s suddenly increased and the speed was decreasing. The car was losing power. I had to pull over to the side of the road and shut the car off and let it sit for awhile. The. When I started it back up it ran fine. This is a safety issue as I had to pull over on the highway and sit on the shoulder and could have been hit. No lights came on the dash at this time.
Once again the car loses ability to accelerate after driving at highway speeds and driving for about an hour. The car won’t accelerate and has to be turned off and has to sit for awhile. Sometimes the car struggles to start back up. This may happen several times when I drive. This is a safety issue as the car isn’t reliable and can’t just not accelerate on the highway. I feel this is related to the fuel pump recall and that my kind of civic needs to be included in this.
Again while driving at highway speeds the vehicle loses power. This is about the 10th time all this has happened. We have to pull over and turn the car off and let it sit for awhile. This time the oil light and the battery lights came on on the dash and then the air bag light and the electric power steering. After turning it off the car had a little trouble starting and then all the lights went away. This is my teenagers car and needs to be safe and reliable. I think this car needs to be included in the recent fuel pump recall.
Car loses power when driving at highway speeds after driving for about 45 minutes. The car won’t accelerate when this happens and shows no warning signs on the dash. The only way to get the car to run right is to turn it off and wait for about 15-30 min and then start it again. Sometimes this happens 3 times in a trip and when it happens is random but always at highway speeds. This makes the car unreliable and unsafe. I see some Honda civics have a recall for this issue but mine does not. I feel mine needs included in that recall to fix the problem and make the car safe as the problem has occurred multiple times. Have brought the car to a Honda dealer and it threw no codes so they couldn’t fix anything but I have read a faulty fuel pump throws no codes.
The contact owns a 2020 Honda Civic. The contact received notification of the federal safety agency Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2020 Honda Civic. The contact received notification of the federal safety agency Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated while driving 60 MPH, the vehicle stalled. There was no further information provided. The vehicle was taken to an unknown local dealer, who informed the contact that the parts for the recall repair were not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made not aware of the failure. The failure mileage was approximately 60,000. VIN tool confirms parts not available.
Fuel Injectors!!!
The contact owns a 2020 Honda Civic. The contact stated while driving approximately 65 MPH, the steering wheel began to independently turn to the right and the left. The contact stated that the “Steering” and "Lane Departure" warning lights were illuminated. The contact stated that the steering wheel had become more difficult to turn. The contact stated that the steering failure was intermittent but had become a recurring failure. Additionally, the contact stated there was an abnormal gasoline and burned engine oil odor inside the cabin of the vehicle. The contact state that she had been noticing the odor for about a month. The contact also stated that the vehicle was overheating and was felt inside the foot wells. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that there were no failures found. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was 40,776.
Took vehicle in to repair recall. Was told recall was fixed drove off engine shut off in the middle off the hwy. After several attempts to get the car restarted finally able to drive back to dealership. Was told the new o ring broke. Was told it was fix but the recall is still unresolved and still causing engine shut off issues. No prior issue other than leaving key part off uncer car after routine oil change which caused undercarriage damages. That still unresolved. uncompleted repair and recall.
The contact owns a 2020 Honda Civic equipped with a manual transmission. The contact stated while driving 60 MPH, the vehicle started losing motive power and was also shaking. Additionally, the clutch pedal was going to the floorboard. There were no warning lights illuminated. The contact was able to pull off to the side of the road. The contact was able to restart the vehicle; however, the vehicle failed to move while depressing the clutch pedal. The contact smelled a burning odor coming from the clutch. The vehicle was towed to the dealer where it was diagnosed that the manual clutch had burned out and needed to be replaced. The vehicle was taken to a second dealer - Moss Bros. Honda (27990 Eucalyptus Ave, Moreno Valley, CA 92555) where it was diagnosed that the clutch pedal needed to be replaced. The vehicle was then taken to a transmission specialist who took the transmission apart and provided the same diagnostic. The contact stated that the clutch pedal was replaced; however, the failure persisted and the transmission continuously independently jumped out of gear while driving. The vehicle was taken back to the transmission specialist where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was then taken back to the first dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired; however, the vehicle stalled while driving. The vehicle was towed to the first dealer but was not diagnosed or repaired. The contact also referenced the federal safety agency Campaign Number: 21V215000 (Fuel System, Gasoline). The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was approximately 4,950.
The contact owns a 2020 Honda Civic. The contact stated while inspecting and changing the oil, he noticed an excessive gasoline smell within the oil. The vehicle was taken to the dealer where it was diagnosed, the dealer stated gas in the oil is normal and to bring the car back after driving around a thousand miles. The mechanic changed the oil. The vehicle was not repaired. The failure recurred. The vehicle was taken to the dealer to be diagnosed. The technician informed the contact that he would need to speak with the manufacturer for a further option for the repair. The manufacturer was contacted by the technician and was informed that the VIN was not under recall and that the vehicle was performing as designed. The contact stated that the vehicle had experienced the oil dilution failure. The contact referenced the federal safety agency Campaign Number: 21V215000 (Fuel System, Gasoline) as a possible solution to the failure however, the vin was not included. The manufacturer was notified of the failure and provided a case number 12258099 for the Vin [XXXXXX]. The mechanic confirmed oil level to be slightly elevated 12-14MM above full mark, tech contacted tech line re#4404999. Manufacturer stated within normal operating standards. The vehicle was not repaired. The failure mileage was approximate 11,000. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”
I was driving my car from benicia,california to sacramento and 20 mins away from my destination my car warning lights all turned on and I went from going 70 to only being able to go no more than 15. Got it towed to honda and found out my high pressure fuel pump was bad. Look it up and seen that many more cars like mines had the same problem
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