Brakes stopped working suddenly. All of the brake system started flashing warnings. electric parking brake light is on when parking brake is not engaged. Warning lights all flashed: Electric Parking Brake Problem, Brake System Problem, Brake Hold System Problem, Adaptive Cruise Control Problem, Collision Mitigation System Problem, and Road Departure Mitigation System Problem. This car has 50k miles and just out of warranty. It was a $6k repair!!!!! Honda said faulty parts.
2020 Honda CR-V Hybrid brakes complaints
Page 2 of 2: complaints 11 to 18 of 18, newest first, as owners wrote them.
Yesterday (XXX) while starting my car the warning lights came on notifying me of a potential issue with multiple safety systems including the brake system. My parking brake would not show that it was released and when put in gear the brakes were very mushy and the vehicle did not feel that it could be driven safely. I requested Triple AAA to tow the car to the Honda dealership in Lumberton North Carolina this morning (XXX) as I did not feel that it was safe to drive. A diagnostic test was performed that indicated that the Electric Servo Brake System / Electric Brake Booster System Malfunction was found and that the vehicle needs an Electric Servo Pedal Simulator Unit replaced. This component functions cooperatively with the Regenerative Brakes together with a structure in which pedal force is not influenced by braking pressure control. I have researched this issue and found that this particular problem and the associated part has been recognized as an ongoing problem with some Honda Hybrid models and that it has recently been recalled in Japan, and many Honda owners in the UK have also been experiencing the same malfunction to this part. This appears to be a systemic issue with a part involving select Honda Hybrid models that appears to occur as early as after 20,000 miles and oftentimes shortly after the vehicle involved is out of warranty.  American Honda has not officially recognized this problem as a safety issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2020 Honda CR-V Hybrid servo brake electrical malfunction has led to braking inconsistencies, unprompted emergency brake application, and numerous dashboard errors. Electric servo brake component needed to be replaced entirely for the vehicle, roughly $2,200 for parts and labor.
The contact owns a 2020 Honda CR-V Hybrid. The contact stated while driving out of the driveway, the brakes became inoperable. The contact stated that several unknown warning lights were blinking on and off. The vehicle was towed to the local dealer, where it was diagnosed that there was a faulty electronic turbo brake control unit simulator. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 36,000. The VIN was not available.
The part that failed is called the "ELECTRONIC SERVO PEDAL SIMULATOR UNIT", aka "SET, BOS ASSM." aka "BRAKE PEDAL SIMULATOR (SIMULATOR SET, PEDAL FEEL)" aka "BRAKE PEDAL OPERATING SIMULATOR". The Honda (OEM) part number is 01469-TPG-A95. The part failure was diagnosed at Buckeye Honda in Lancaster, Ohio, in coordination with the Tech department at Honda corp., and was replaced at Buckeye Honda in Lancaster, Ohio. The Buckeye Honda (service department) said that they had not seen this problem before, so they contacted the Tech Dept. at Honda to seek assistance in the diagnosis. The safety of the vehicle occupants was put at risk by the almost complete loss of brake functions and the interacting functions. At first the Brake warning and AVS warning lights would illuminate on the driver's display, and then they would go off and everything would function normally. But the driver' display warnings got more frequent and the brakes would not function normally. Finally, all of the driver's display warnings would sequence through, one by one, and the brakes were almost entirely gone. The Honda dealer did not give me the faulty part because he said it would have to be sent to Honda. I do not know if Honda America will inspect the part to determine the cause of the failure. I did take a cellphone picture of the part. The problem began approx. [XXX]. I picked up the repaired vehicle at Buckeye Honda on Monday [XXX]. The part was out of warranty by about one month: The "In-Service date" was [XXX]. The mileage on the vehicle was 12,920 miles at the time of repair and I am the original owner. Honda America did give me a "Goodwill" authorization number, in coordination with Buckeye Honda in Lancaster, Ohio, which lowered my out of pocket cost to $l457.73. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Started the car and drove out of garage and had break failure. My wife was driving and she said that when pushing hard on breaks there was very little break ability (at speed there would be none) At this time a bunch of lights went on warning about break failure. Fortunately this happened at the initiating of driving. (A similar account is in the uploaded document). According to Honda the break operating simulator failed (the equivalent of a master cylinder). Honda replace the breaks with the same part and as I was told there was not updates or fixes to the faulty parts. The car had all it services and are really well looked after it has only 25000 miles on the clock. No modern day car should have break failure after 25000 miles. More info can be seen on the uploaded report
Complete brake failure while in motion.
New vehicle with approx. 3,000 miles became completely disabled on highway and exposed occupants to extreme danger. Dealership reported that a "faulty brake sensor" was the cause of the vehicle becoming inoperable. Vehicle was being driven at 60 MPH and engine died on an underpass turn barely visible to traffic behind and was almost hit by a semi cruising at 60+ MPH. Failure of all systems resulted and could have killed the honda cr-v occupants.
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