I have been trying to get Honda to perform the safety recall since January 2024 (the federal safety agency Recall Number 23V‑844). The dealer (Parker Johnstone's Wilsonville Honda) says the parts are unavailable. American Honda Motor Company customer service was unhelpful and told me to contact a dealer. Honda case #[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2021 Honda CR-V Hybrid electrical complaints
Page 2 of 2: complaints 11 to 24 of 24, newest first, as owners wrote them.
The contact owns a 2021 Honda CR-V Hybrid. The contact received notification of the federal safety agency Campaign Number: 23V844000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2021 Honda CR-V. The contact received notification of the federal safety agency Campaign Number: 23V844000 (Electrical System) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2021 Honda CR-V. The contact received notification of the federal safety agency Campaign Number: 23V844000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2021 Honda CR-V. The contact received notification of the federal safety agency Campaign Number: 23V844000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
On or about Sep 25th 2023, automatic brake system invertedly activated while driving 40mph with no traffic. Dealership could not find any codes or errors. On or about Apr 01st 2024, automatic brake system invertedly activated while driving 40mph with no traffic. Dealership could not find any codes or errors. On or about Apr 03rd 2024, vehicle turned on all by its shelf with no key fob around. Open door and sat in driver's seat and about 15 second later, the vehicle turned off by its shelf. Step on brake, pushed start button and vehicle displayed "need key fob". Dealership could not find any codes or errors.
The contact owns a 2021 Honda CR-V. The contact received notification of the federal safety agency Campaign Number: 23V844000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and opened a case. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2021 Honda CR-V. The contact received notification of the federal safety agency Campaign Numbers: 24V064000 (Air Bags) and 23V844000 (Electrical System) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
This has happened twice at highway speeds only. Check engine light comes on and car dies. After pulling to side, car is turned off and then runs again when turned back on. This is a huge safety hazard at highway speed in traffic, with the instant deceleration and the possibility of being rear ended. The car was inspected by Honda and Motorwerks Barrington without them being able to identify any issue. As stated, this has happened twice and there appear to be similar issues posted throughout the internet of the exact same issue on these cars.
First occurrence happened in October 2022 when I was on the freeway at speeds over 65mph. The vehicle suddenly lost speed, all dash lights came on, a loud helicopter like sound started and would not go more than 40mph. I was lucky enough to exit the freeway without causing a collision. Dealer could not duplicate the incident and no computer codes. Second time was almost identical to the first time and occurred approximately 6 months later. Dealer had vehicle for 3 days and could not duplicate problem. Very very unsafe!
The contact owns a 2021 Honda CR-V. The contact stated that while driving at approximately 57 MPH, the vehicle suddenly shut off causing the driver to lose control of the steering and crash into several rocks which caused the vehicle to rollover several times. During the incident the air bags deployed. The driver sustained an injured right leg, head, and chest injuries, the front passenger sustained a neck injury and the child seated in the rear passenger seat suffered a head injury. All occupants in the vehicle required medical treatment for their injuries. A police report was taken at the scene and the vehicle was later towed to an undisclosed location and later deem destroyed. The cause of the failure was not yet determined. The manufacturer and local dealer were both notified of the failures. The contact indicated that prior to the incident the same failure had occurred on two other occasions and the vehicle was taken to the local dealer who was unable to identify a problem. The failure mileage was 5,000. The contact stated that at the time of the second failure, the vehicle was travelling at about 15 mph and the mileage was approximately 31,000.
While driving on the highway, my vehicle flash an error "Check 12 Volt Charging System. Power Reduced." Having received this error a few months prior, I immediately moved to the shoulder to prevent a collision.
While driving on the highway, my Honda CR-V Hybrid flashed an error for "12 Volt Battery Charging System Problem." I was stunned to receive an error on a vehicle with less than 2000 miles, and while my passenger was attempting to assist me in determining what to do next, the vehicle began to slow on its own. I was able to engage my emergency flashers and pull to the shoulder before causing a collision. I turned the vehicle off, and it returned to normal operation. After I made it home safely, I contacted the Honda dealership via their website to schedule an appointment. After engaging with them through the chat feature, my contact information was taken for a return call to schedule an appointment for review and repair. I was never contacted by the dealership.
Tl* the contact's wife owns a 2021 honda cr-v. The contact stated while driving approximately 70 MPH, the low battery voltage warning light and the check engine warning light were illuminated. Shortly afterwards, the vehicle entered limp mode which resulted in the speed reducing to 40 MPH. The vehicle was restarted and the functionality returned. The vehicle was taken to coconut point honda (22240 s. Tamiami trail, estero, fl 33928, (239) 356-8864) however, the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 4,000.
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