I received a notice more than 60 days ago stating that there was a recall on my car with regards to the airbags. I called the dealer and they said they would call when they had the parts. They never did. I called and got the drivers side bag fixed, however they did not fix the front passenger side. I am a carpool driver and I am required to have over 4 people in my vehicle. Someone has to sit in the front passenger side. I called the recall center multiple times and would be told that someone would call me. No one has called me. I was told a supervisor would call me and that never happened. Honda sold me an inferior product and they are not concerned about my family's safety.
2010 Honda CR-V airbags complaints
Page 5 of 8: complaints 101 to 130 of 217, newest first, as owners wrote them.
Tl* takata recall. The contact owns a 2010 honda cr-v. The contact received notification of the federal safety agency campaign numbers: 16v346000 (air bags) and 16v061000 (air bag); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* takata recall. The contact owns a 2010 honda cr-v. The contact received notification of the federal safety agency campaign numbers: 16v061000 (air bags) and 16v346000 (air bags). The parts to do the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall...honda's misleading instructions regarding, denied temporary workaround for, and liability release waiver requirement.... In march 2016 I get a letter from honda corporate informing me of the recall that said do nothing and that I would be contacted when parts were available in summer. When I called the dealership today (august) to follow up, I was told that because I hadn't called the dealership in march, they never ordered my parts. I read them the letter, verbatim, and asked where does it say I was suppose to call the dealership before you'd order parts? Rep had no answer. The letter also spoke of a provision for "temporary alternative transportation," yet when I asked the dealership what that was about, I was told they didn't know anything about that. I called national honda to complain about this. I was told that the letter that would have told me to call the dealership had "been delayed" but that the dealership should have offered me a loaner. I called back, and was told that to get a loaner I must drive the unsafe car to them to have the mileage verified, then, sign a waiver releasing honda from liability if something happened when I drove that unsafe car home. If the vehicle is so unsafe to drive that I must sign a waiver to take it home, then why do they require me to drive it there so that they can see how many miles are on it? Also, to pick up the loaner car, I'd need a passenger to drive it home while I drove the unsafe vehicle home, but this would put the passenger at risk when we drove to honda so that they can see the mileage and to pick up the loaner car. The logic escapes me. Have someone drive a loaner car to my home, have them look and verify my mileage while they're here, and then no one has to drive the unsafe car!
Driver's airbag inflator - recall since february 12, 2016.
Tl* takata recall. The contact owns a 2010 honda cr-v. The contact received notification of the federal safety agency campaign number: 16v061000 (air bags) however the part to do the repair was unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts unavailable.
Tl* the contact owns a 2010 honda cr-v. The contact received a recall notification for the federal safety agency campaign number: 16v061000 (air bags) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The VIN was invalid. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2010 honda cr-v. The contact received notification of the federal safety agency campaign number: 16v061000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata airbags - since the recall was announced and the first letter received, november- december 2015, the date upon which the parts would be available to replace the airbags has continued to be pushed back. It is now august 2016 and my daughter, who drives the car, leaves for college in 8 days, and she will be driving her car. Meanwhile another letter arrives last week saying that the passenger side airbag is also recalled in addition to the driver's side. Why a company such as honda would have hid this knowledge from the very first recall is appalling, my daughter is not eligible for the rental car they are offering because she is not yet 21. Again, she leaves in 8 days for her first year of college. Initially, I used the honda website to enter the cars information and very the recall. I provided a place to click and choose a dealership to replace the parts. Only problem is the even though it let you choose a dealership, it did not share with the dealership the cars info so that the parts could be ordered. I suppose this should not matter since the company can not repair the airbags and leaves my daughters life in danger. Et, their honda website was not as efficient as they would like it to seem.
'takata recall" I have been trying to get the honda dealership in roseville auto mall to replace the air bags. I was told not to let anyone sit in the passenger seat. They do not have the replacemet air bags. I asked for a loaner car. They now will not call me back or accept my phone calls. Very scarey.
Tl* takata recall. The contact owns a 2010 honda cr-v. The contact received notification of the federal safety agency campaign number: 16v346000. (air bags). The part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* takata recall. The contact owns a 2010 honda cr-v. The contact received notification of the federal safety agency campaign number: 16v346000 (air bags); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
I received a recall notice the federal safety agency recall 16v‑346 dated july 2016. I called honda on july 28 to get a loaner car. Today, august 3, I called again and was told only a case manager could authorize a loaner. I asked why I hadn't heard from the so-called case manager. When I was given the bureaucratic run around, I asked for the number of the department where the case managers were located. I was told that the department at 888‑234‑2138 had no way of contacting the case managers in chino, ca, except by an internal software process. They had no phone number. I have been driving a defective produce since 2010 and I have to wait for a case manager for an indeterminate length of time in order to get a loaner car. Meanwhile, everyday that passes, honda is saving the cost of a rental car. I believe that honda is dragging its feet, in order to outwait customers and save on rental cars. They should be fined for their duplicity. On anther matter, I called the federal safety agency 800‑424‑9153, today. The phone rang about twenty times and I was told to call back. Your system needs attention, too.
Tl* takata recall. The contact owns a 2010 honda cr-v. The contact received notification of the federal safety agency campaign number: 16v346000 (air bags); however, the part needed to perform the repair was unavailable. The dealer declined a loaner vehicle. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2010 honda cr-v. The contact received notification of the federal safety agency campaign numbers: 16v346000 (air bags) and 16v061000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* takata recall. The contact owns a 2010 honda cr-v. The contact received notification of the federal safety agency campaign numbers: 16v346000 and 16v061000 (air bags). The parts needed for the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall. Have called the dealer every three weeks since march 2016. Usual response "the part isn't in stock. Expect it to come in soon." it is now august 2016 and the recall has not been addressed.
Tl* the contact owns a 2010 honda cr-v. The contact stated that the vehicle was included in the federal safety agency campaign number: 16v061000 (air bags). The contact was provided with a rental vehicle. The contact was advised to leave the vehicle at the dealer while waiting for the recall repair. The contact stated left the vehicle with the dealer for several months. Due to the vehicle being parked for such a length of time, the rotors and brakes had rusted. The contact had the vehicle diagnosed by the dealer where it was diagnosed that the rotors and brakes needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the issue and advised the contact to file a safety complaint. The failure mileage was unknown. Updated 10/13/16*lj
2010 honda cr-v. Consumer writes in regards to not being informed at time of vehicle purchase of pending airbag recall 16v‑061 repairs.
Tl* takata recall. The contact owns a 2010 honda cr-v. The contact received notification of the federal safety agency campaign numbers: 16v346000 (air bags) and 16v061000 (air bags). The part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The contact was unable to determine when the vehicle would be repaired. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact was not experiencing a failure. Vin tool confirms parts not available.
Tl* takata recall. The contact owns a 2010 honda cr-v. The contact received notification of the federal safety agency campaign numbers: 16v346000 (air bags) and 16v061000 (air bags); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
"takata recall" I am not receiving satisfaction from honda on receiving a loaner or rental vehicle I can drive until the problem has been taken care of.
Tl* the contact owns a 2010 honda cr-v. The contact stated that the recall notice for the federal safety agency campaign number: 16v061000 (air bags) was received in march of 2016. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure.
Tl* takata recall. The contact owns a 2010 honda cr-v. The contact received notification of the federal safety agency campaign numbers: 16v346000 (air bags) and 16v061000 (air bags); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. The manufacturer was notified of the issue. Vin tool confirms parts not available.
Takata recall--I first received the front airbag recall in april 2016 and immediately put my car on the wait list at dch honda to get replaced. I got a second recall notice for the passenger side airbag on july 22. We are a family of four with two large carseats and my crv almost always has a passenger. An adult is not able to sit in-between the car seats in the back. I was told by the dealership that the parts were still not available and that the wait list for both airbags is months long. I requested a rental car and the next day, miraculously there is a part for the front air bag. They told us we could no longer receive a rental for just the passenger airbag. I guess the passenger's life is not as important as the driver? When I put my VIN in the recall website, even today it says "remedy not yet available." I am concerned that the part that they put is in really intended for a 2010 honda crv and not for another car just so they don't have to pay for the rental. Why were we not told yesterday when we called to confirm information about the rental that the part was in? Our appointment was first thing in the morning, so is it really possible (after being told about the long wait list and the parts were not in just the other day) that the part we needed came in right before we picked up the rental? Just because the receipt says it is the part, I feel uneasy that it is the legit replacement (part number 04770-swa-405). I also feel that it is a safety concern that the recall notice for the passenger airbag (the federal safety agency recall 16v‑346) states "honda suggests that you avoid having a passenger sit in the front passenger's seat until the recall repair has been performed," yet we have no choice but to sit someone in that seat when we need to drive anywhere.
Takata recall. I'm extremely concerned that my family's safety isn't made more of a priority in this recall. I'm told to avoid having someone ride in my passenger seat until the repair is made, which isn't even possible until late summer or early fall 2016. I need to haul family in my car on a daily basis. They've known about this problem for months and months and yet we're the ones forced to take a risk with the lives of our family members because of manufacturing delays or some such excuse. Unpardonable!
Tl* the contact owns a 2010 honda cr-v. The contact received notification of the federal safety agency campaign number: 16v346000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. Vin tool confirms parts not available.
Passenger side airbag recall. Honda dealership said there was no option for replacement car per the federal safety agency's agreement with honda. Service manager says airbag can be disabled by unplugging, but they will not do so per the federal safety agency agreement. I purchased a 5 passenger vehicle for a reason. This is my families primary vehicle. One fourth of my vehicle is now unusable. If airbag does inflate, even with no one in the seat, it is likely that shrapnel will hit driver or possibly back seat passengers. Also, airbag will deploy if passenger seat is used to place other items on. Honda needs to be more concerned about their customers safety than the dollar amount. Even with nothing in the passenger front seat there is no guarantee that airbag will not deploy in an accident per the service manager as well as personal observation of accidents involving other vehicles. Called corporate honda and am now waiting on someone to contact about getting permission to use rental vehicle. Cs employee cannot provide any information as to how long that may take. Meanwhile my family and I remain in danger.
Tl* the contact owns a 2010 honda cr-v. The contact received notification of the federal safety agency campaign numbers: 16v346000 (air bags) and 16v061000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2010 honda cr-v. The contact received notification of the federal safety agency campaign number: 16v061000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was unavailable. Parts distribution disconnect. Updated 09/29/16*lj
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