I was driving home on a major road (not a small back road) when I heard a sound like a gunshot. I immediately pulled over and found that there was a large hole in my sunroof, with spiderweb cracking coming out from the hole. The glass was flexed upwards and created a dome-like effect. I continued to drive the 2 hours home and immediately went to a local honda dealership. The service man took pictures and proceeded to tell me that if something had fallen onto the sunroof, the glass would've crashed into the car, not flexed up and out like mine did. A few days later, the service man called and said after sending honda the pictures, they decided I must've damaged the sunroof somehow, causing it to crack, meaning honda would not take responsibility for it. I then proceeded to call the dealership where I bought the brand new car 6 months ago. In talking to the sales manager, he told me that if I was driving down the highway, it would be near impossible for something to fall on my sunroof to cause a damage. It would've hit my windshield, or just flown over my car. He said there was nothing he could do and I could call honda directly. I did. My case representative proceeded to "look into it", which entailed a mumbling man telling me he may or may not get back to my claim by january 21st. When I heard back from them, he had called the first dealership and then reported that they felt like there was damage to the sunroof, meaning honda still wouldn't take responsibility. Honda has jerked me around from person to person, while having me drive around in my new car with a gaping hole in the sunroof that is shattering glass every time I drive it. Their service men have told me one thing, and the corporation as a whole is saying something else. After a quick web-search, there have been many other instances of this happening on hondas, and they are refusing to take responsibility.
2013 Honda CR-V visibility complaints
Page 2 of 2: complaints 11 to 17 of 17, newest first, as owners wrote them.
I bought a 2013 honda cr-v vehicle a few months ago. I have notice that the sun visors are too short. I had to come to a complete stop several times at sun rise and sun set because I was blinded by the sun. I have owned a honda van and a toyota care and never had this problem where I live. I called the honda dealer in frankfort, ky and they said no one else was having the problem. I call honda customer service (nation wide) and they said no one had reported the problem and wanted me to go back to the dealer in frankfort. I went on the internet and found other people have had the same problem and tried to use after market solution which is a visor extender. I am 5' 8" tall. I would need to be over 6 feet in order for the visors to be effective. It either a low seat problem or a visor problem. You don't notice this when you first drive the car. I would not have bought the car if I knew about this problem. This is definitely a hazard that should be checked out.
The windshield washer on this vehicle and my daughter's similar car are a defective design. They do not work in the cold. Also the wipers are ineffective. This leads to unsafe driving conditions.
Both the driver and passenger visors when flipped against the windshield will not stay there but move out of position and droop vertically. Becomes a real annoyance when driving towards the sun during sunrise or sunset. Visited honda dealer and they acknowledged no fix for this issue.
On all 2013 cr-vs the windshield side trim strips are not close to the windshield, allowing a water-dam effect during a rain storm. In prior years, the trim detail was different. On 2013 model years, the trim starts 1/16" away from the windshield at the top, but increases to 1/2" at the bottom. Additionally, the depth of the channel under the trim strip is 1/2" or greater. At speed during a storm, when the wiper sweeps rain in the leftward arc, it is not ejected entirely from the windscreen, but is "stored" under the trim strip. When the wiper starts its right-swing, the "stored" water is pulled from its channel, thereby creating a sheet of water on the windshield which makes visibility negligible. This, of course, only happens on the driver side. The sudden and dramatic loss of visibility is a frightening safety threat. I am turning my new cr-v back to the dealer, and refuse to pay for such an unsafe vehicle.
After taking our new honda crv on its first short trip - mostly highway driving, I began to realize that on freeway driving there was a constant visual distraction with the drivers-side door rear mirror. Mainly due to the "split" from the design of the mirror. It causes a visual impairment to my peripheral vision, giving a false sense of passing cars coming" too close" to the vehicle as they pass to the right (freeway driving). This occurred multiple times about 5 times in a 120 mile drive. At one point, a car coming up along my driver's side felt so close I swerved into the emergency lane. While at the service department I asked about the driver's mirror, if this is normal for the mirror to have the "split" on it., they checked into it and said that it was. I asked if it could be switched out for a "non-split" mirror and was told it could not. I just feel this mirror has a potential dangerous visual flaw and should be reported for review.
Tl* the contact owns a 2013 honda cr-v. The contact stated that the magnification of the driver's side mirror was too high and caused an unclear sight of oncoming traffic. The vehicle was taken to the dealer, who advised the contact that there were no parts available for the replacement. The manufacturer was made aware of the failure and advised that the vehicle was performing as designed. A claim was filed with the manufacturer. The failure mileage was 23. The current mileage was 2,000.
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