I would like to report an instance of failure of my 2018 Honda CRV EXL automated emergency braking system. I was on Interstate 80 in Indiana traveling west on July 22, 2022. Traveling at 75 mph with no cars ahead of me and suddenly the automated braking system engaged by itself slamming on the brakes. Slowing the car to almost an immediate stop. Throwing myself and my wife forward into our seat belts. Thankfully there were no cars following closely behind ours. I understand there is currently an investigation into this automated braking system. Please add me to the list of concerned consumers. I would expect this failure is causing more accidents than preventing. Thank You [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
2018 Honda CR-V driver assistance complaints
Page 11 of 16: complaints 281 to 310 of 448, newest first, as owners wrote them.
Steering wheel feels like it almost locks up and driver must give a slight jerk to turn wheels! Makes a clicking or rattling noise when car is stopped when starting to turn the steering wheel. Very scary and dangerous when driver has to jerk the steering wheel traveling on the highway to keep vehicle in the safe lane. A wreck will happen which is what I told our local Honda Dealership!
The forward collusion warning and “brake” alert have activated several times at random intervals when no vehicles or pedestrians were ahead of me in the roadway.
Lane departure warning activated when I was trying to change lanes. I believe I forgot to activate directional signal. Car suddenly braked hard and steering wheel jerked severely causing me to lose grip on the wheel. Vehicle was forced back into lane I was leaving. This hasn’t been duplicated because I turned off the lane departure warning system and I haven’t used it since this incident.
While driving down a highway exit ramp at about 40 mph, my car suddenly slammed on the brakes for no reason -- on its own -- and came to a complete stop. The road was completely clear in front of me. I was nearly rear-ended by a driver directly behind me, who had to slam on his brakes and swerve to avoid hitting me. A car behind that driver also had to brake sharply. It's very, very lucky that none of us got in a crash. The items in my backseat flew forward and some framed paintings in my front passenger seat flew toward the dashboard, which nearly caused them to shatter -- I threw out my arm to hold them back. My arm was bruised in the process. I drove to the side of the road and parked, totally shaken. I had no idea whether it was safe to drive the car anymore. But I was in the middle of nowhere (near Gold Creek, Montana). There were no services for miles. So I had to get back on the road. This happened at about 5 pm, June 18, 2022. It was sunny. There was no water on the road. The pavement was clear except for a metal plate over a bit of road construction, completely flush with the road. The plate did not pose any hazard at all. I called American Honda when I got back home. A representative told me to take my car to a Honda dealer and get a software update to fix things. But when I called a local Honda dealer, they said there was no software update to fix a CMB issue. They also said it could cost hundreds of dollars to run diagnostics that would likely turn up nothing. So I didn't bring the car in. I did, however, find out that scores of other people have had this same problem. One online complaint described my situation exactly: "The Collision Mitigation Braking System is malfunctioning when driving over metal construction plates. Every time I get close to them, my car slams on the brakes. If anybody were behind me, they would rear-end me. This is very dangerous, as somebody will get hurt soon."
Automatic Emergency Braking - the car abruptly stopped while screaming BRAKE on the dash Although in this particular incident I was driving under 25 mph and there were no vehicles behind me, it could have been a much more serious incident if I was driving on a highway, say. I was pulled out of my seat and almost hit my head to the steering wheel. All loose items in the car pretty much fell to the floor. I have not gone to the dealer to check this out. I looked up the problem on the internet and it seems like model year vehicle is affected by this problem.
The contact owns a 2018 Honda CR-V. The contact stated while driving approximately 65 MPH with the Forward Collision Avoidance system activated, the vehicle independently stopped. The contact stated that the Lane Departure Assist feature was inoperable. The contact was informed to manually select Forward Collision Avoidance: Adaptive Cruise Control for the Collision Mitigation System to work properly. There were no warning lights illuminated. The vehicle was then taken to several dealers who were unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 20,000.
This has happened several times since I've owned this vehicle, which I purchased new. Yesterday, July 15, 2022, it happened again. I was driving at approximately 50mph and with no other cars or obstacles near me, the BRAKE light flashed as if I should brake because something was in front of me. Each time this has happened, there is no other vehicle in front of me and no obstacle in the road. It's terrifying because I fear if the automatic braking system kicks in at that speed my car will flip.
First incident, after driving over a pothole the car engaged the automatic braking system and came to a sudden stop. Second incident (same day) after driving over an uneven surface on the freeway the car once again engaged the automatic braking system.
EBS (automatic emergency braking system) warning had flashed and sounded briefly and intermittently without breaking in the last several months with No obstruction in front of the car.! One time, a short time ago the car did break briefly on its own. Again with No obstruction in front! Yesterday the vehicle at 45mph broke on its own with the BRAKE warning flashing and warning sounds blaring. Again No vehicles or obstructions near by. Vehicle is going to the dealership tomorrow, July 24,2022 for diagnostic inspection.
Saturday, July 9 while driving on a mountain road the Road Departure, Collision and Braking System alert came on and said not operational. My car shows no recall but apparently Honda is being investigated for this. This is highly dangerous as the car can brake without warning and we could have gone off the road! This is unacceptable!!!
The screen of my vehicle shows BRAKE SYSTEM PROBLEM. I couldn’t turn on my car. It was totally stuck.
My Honda CRV has experienced "phantom braking" four times now. In each case the automatic emergency braking system activated while I was driving, even though there was no other car or object in my car's path. On two of the occasions, the BRAKE warning appeared but the break system did not engage. More concerning was the other two times when the BRAKE warning appeared and the car actually started to brake for a moment. One of these times, I was on the freeway; it was very disconcerting and potentially dangerous. I mentioned this to the Honda dealer when my car was in for maintenance. They said they had never heard of this issue before. Additionally they said unless they could re-create the issue, there was nothing they could do.
7/8/22: Driving at 20-25mph in a residential neighborhood, no cars were in front of me, the car beeped, the dashboard BRAKE light came on and the car did a hard brake. I did not press on my brakes and there was nothing in front of me to trigger the emergency brakes. Fortunately, nothing was behind me. If something was behind me, I would have most likely been rear ended and my 12 and 13 year old as well as myself would have been injured. My car was inspected on 5/3/22 and as part of that inspection new brakes were installed. Right after the incident, the Maintenance light came on with code B. I already have an appointment scheduled for 8/10 to have the turn signal and brake light fixed. I immediately called to see if I could move up the appointment but they didn’t have any earlier openings. They suggested I just take it to the service center if it occurred again. 7/10/22: About 10 minutes after leaving home, driving about 20-25mph nothing in front of me or behind me, the car beeped, the dashboard BRAKE light came on and the car did a hard brake. AGAIN, no reason for the car’s emergency brake system to engage. I will be taking it to the service center on Monday. I am now afraid to drive this car or take it on any highways or major routes.
The contact owns a 2018 Honda CR-V. The contact stated while driving at highway speeds, the vehicle stopped independently with several unknown warning lights flashing on the instrument panel. The contact stated that the failure violently shifted he and his wife forward. No injuries were sustained. The contact also experienced various electrical failures with the liftgate, power windows, and power door locks. The dealer had been notified of the failure but offered no assistance. The contact attempted to reach the manufacturer but was unable to speak with a representative. The vehicle had yet to be repaired. The failure mileage was unknown. The consumer stated he and his wife was on the interstate while changing lanes, the vehicle stopped abruptly and emergency braking came into play.
On several occasions and even after bring the vehicle to the dealership. The Cr-V will automatically break with no car in front it. I have noticed this on the highway and streets as well. The dealership stated the sensor was dirty, but even after they "cleaned" it, the issue persist. This put me and my wife at risk for an accident since the car behind us does not expect us to brake suddenly for no reason. It also puts us at risk for losing control of the car if we turn and the car is braking. I have tried when these issues occur to override the braking by accelerating and that does not appear to work. This has occurred over 10 times since ownership of the vehicle.
I was driving down a straight 4 lane road, no vehicles around me or in front of me, going 45mph, and my vehicle emergency braked for no reason. It didn’t even give me the normal braking warning on my dash it should, it just braked out of no where. I had my hand on the shift stick and the braking whiplashed and I accidentally hit my car out of Drive into Neutral, and that appeared to stop the emergency braking. As soon as I put the car back in Drive it was like the vehicle hadn’t even emergency braked in the first place.
There have been two situations in which the Forward Collision Warning system has caused my vehicle to brake incorrectly. 1) With Adaptive Cruise Control enabled, on the highway this has happened 4 times in 3 years. This seems to happen when the lane curves to the left. The car will brake unnecessarily. This has happened at different speeds between 50 - 70. I believe that the ACC is sensing the vehicle in the lane to the right of me. The sudden unexpected decrease in speed is a dangerous situation. When this has occurred, I have put my foot on the accelerator to speed as quick as possible. 2) This recently happened driving on a straight upward inclined rural road. The ACC was not on, traveling 35 mph.
At around 6:45pm on June 23, 2022, the emergency braking system activated as I was traveling at about 35 MPH. This occurred without warning and brought the vehicle to nearly a full stop before disengaging. Fortunately, the car behind me was able to stop before hitting me. I've reported this to the dealer and am waiting for a response. I had my seat belt on and was not on the highway, nor in a lot of traffic. This could have been a much more serious event.
The contact owns a 2018 Honda CR-V. The contact stated while driving 40-45 MPH the collision mitigation braking system engaged inadvertently and the vehicle came to an abrupt stop. The brake warning light was displayed. The contact stated that there were no vehicles in front of the vehicle at the time of the failure. However, there were two vehicles behind the vehicle during the failure. The contact then turned off the engine and restarted the vehicle driving slowly to a secure location. The manufacturer was notified of the failure and informed the contact that the failure was a known failure. The manufacturer referred the contact to the dealer for an unknown software update. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 46,000.
I was driving on a clear flat surface street and all of a sudden the brake warning started to flash and then my vehicle shook a little and then automatically stopped. There were no cars in front of me. Fortunately the car behind me was able to swerve to prevent a catastrophic accident. The car behind was a large utility van with metal in the front - he would have completely smashed my car. My son was in the backseat and slightly injured. In the past, this brake warning has come on numerous times without any cars in front but has not stop automatically. This was the first time. I'm scared to drive the car now. We took the car in today for inspection. I heard this has happened for 2018 CRV's.
My 2018 Honda CR-V EX-L slammed on brakes for no apparent reason while I was driving down the local city road with all 3 lanes clear ahead. No vehicle or object was in sight ahead for as far as I could see. The AEB (Automatic Emergency Brake) system detected a false positive and applied brake when it should not have as the road ahead was clear. Fortunately there was no vehicle behind me, otherwise they would have likely hit me from behind. The AEB system slammed the brake for a good fraction of a second without any application of force from my end. The gauge cluster repeatedly flashed BRAKE message before applying brake itself for no apparent reason.
All warning lights in addition to items checked above keep flashing and associated systems are not working placing me and my passengers in grave danger having become reliant on these systems to keeping safe. Also, the car will not shut downs unless I press the power button twice on hold it down for the car to shut off. Basically every system controlled buy the computer is not working suddenly. Checked the internet and many car owners are facing the same issues. Taking the car to the dealership tomorrow for diagnostics since I gave extended warranty. This is not the first time this has happened and previously it was blamed on a 2 years old battery.
Was driving my 2018 Honda CRV at about 50 mph notice car ahead stopped about 8 car lengths tap brake to slow down brake light start flashing and would not slow down seat belts locked 84 year old mother and myself almost thrown thur windshield and came within inches of of rear ending a stopped truck.
The car has automatically braked even if there is no traffic around me. Last week I was going 70 mph with no a car in the road in either direction near me and the ABS light flashed and my car lurched and brakes. The ABS is triggering min 2x a week at this point when it shouldn’t and the dealership is telling me “that’s normal and I don’t understand”
I was accelerating up a hill and all of the warning lights in the instrument panel came on. I had difficulty gaining speed. I was afraid another vehicle was going to hit me from behind or the car was going to stall.
On 6/3/22 a few minutes after I got on the interstate, the brakes automatically did a hard brake with no warning. There was not a vehicle in front of me & no obstacles. It almost caused me an incident, but thankfully the brakes let go & I was able to proceed as normal. No injuries or collision. Vehicle would be available for inspection. There were no safety issues. I have not had vehicle checked out at the dealership yet. No one has inspected my vehicle as of yet. This is the first time this has happened, & it happened suddenly without warning or warning lights.
While driving on Interstate 90 in very light traffic, the vehicle suddenly experienced "Phantom Braking". There were no vehicles in front of me and no vehicles next to me, and the cruise control was active. The brakes suddenly applied very hard reducing vehicle's speed significantly. I am not sure what may have activated it as there was no collision danger near me. This has only happened once.
Automatic braking system engaged when no obstacles were in front of car and foot was on gas pedal.
The contact owns a 2018 Honda CR-V. The contact stated that while driving approximately 65 MPH, the vehicle inadvertently started braking. The contact stated that the brake warning light was illuminated. The contact stated that she started to pull over however, the vehicle resumed normal operation. The vehicle was taken to an unknown Honda dealer in Las Vegas who was unable to diagnose a failure. The contact stated that the failure recurred 6 months later. The vehicle was not taken back to the dealer. The contact stated that the failure continued and the vehicle was taken to Sierra Honda of Monrovia (721 E Central Ave, Monrovia, CA 91016, (626) 739-2200), who advised the contact to turn off the Collision Mitigation feature each time the vehicle was restarted. The contact stated that with the feature disabled, the failure persisted. The contact stated that the experience was frightening because she felt that she would be rear-ended driving on the freeway at high speeds. The manufacturer was notified of the failure and advised her to take the vehicle to a dealer to be diagnosed for the mechanic to retrieve a fault code. The vehicle was taken to the dealer Norm Reeves Honda Superstore West Covina (1840 E Garvey Ave S, West Covina, CA 91791) who test drove the vehicle, however, was unable to duplicate the failure. The contact stated that a case was opened with the manufacturer. The approximate failure mileage was 7,000.
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