2020 Honda CR-V acceleration complaints

Filed Apr 8, 2022 · Acceleration · 7,000 miles · VA · crash · 1 injury

The contact's mother owned a 2020 Honda CR-V. The contact stated that while her mother was driving at under 10 MPH, the accelerator pedal was stuck and the brake pedal failed to stop the vehicle while depressed. The vehicle went over an embankment and crashed into a house, then came to a complete stop after crashing into several trees. The air bags were deployed upon impact. There were no injuries to the residents inside of the house. The contact's mother suffered soreness in her right leg, but no medical attention was received. No police report was filed. The vehicle was towed to a body shop and was not yet deemed totaled by the insurance company. The manufacturer was made aware of the failure. The failure mileage was approximately 7,000.

Filed Mar 27, 2022 · Acceleration, Electrical · LA · crash

I was attempting to park in front of a medical professional building with my foot on the brake slowly rolling between the parking lines when the car experienced sudden unintended acceleration. Although I realized the car was accelerating and lurching forward, the brake was not stopping the vehicle. The car jumped the parking curb and crashed into the building causing damage to both the exterior and interior wall of the doctor's waiting room. While neither myself, my passenger, nor any patients in the waiting room were injured, someone could have been. The air bags did not deploy, and the Collision Mitigation system did not engage preventing the collision. Damage to the vehicle consisted of mostly front bumper and grill damage. When I called the local Honda dealership service department asking if I should have them evaluate the car before having body work completed, I was told that the dealership does not accept damaged cars until the body work has been completed. Consequently, I had the car towed to a body shop even though it was technically drivable. I did not feel safe driving the vehicle fearing it would suddenly accelerate again. I reported the incident to the Honda corporate office and a case was opened. I was again told that damage to the car had to be repaired by the body shop before the car would be evaluated by Honda. When the body shop completed the repairs, I had the car towed to the local Honda dealership for evaluation. I specifically requested that the Event Data Recorder be evaluated, but I received conflicting answers when I asked if it had been accessed during the inspection. I was told that the Honda District Representative reviewed the data from the inspection and invoice states, "no defects in materials or factory workmanship were found (NAME of tech) inspected and found no issues, relayed information to Honda and they advised the vehicle is ok to drive at this time". The vehicle was released back to me, but I refuse to drive it.