2013 Honda Crosstour: loss of power steering

Filed Dec 6, 2025 · Steering · UT

Complaint Summary: Steering system failure remains unresolved after Honda warranty repair. Complete loss of electric power steering. Complaint Details: I experienced a sudden and complete loss of electric power steering on my 2013 Honda Crosstour V6. The EPS warning light illuminated, steering effort increased drastically, and vehicle control at low speeds became difficult and unsafe. The vehicle was brought to a Honda dealership, which replaced the EPS control unit under Honda’s warranty extension 19-036. However, after the repair, the power steering is still completely inoperative. The same original diagnostic trouble code (DTC 32-09) returned immediately, showing that the underlying defect was never resolved. The dealership now claims the EPS steering gearbox has failed and quoted approximately $5,000, even though the failure began before the control unit replacement and the EPS system remains non-functional after the warranty repair. This appears to be an incomplete or incorrect repair of a safety-critical steering system. The vehicle continues to have zero steering assist at all times, causing significantly increased steering effort, especially at low speeds and during parking maneuvers. This creates an ongoing safety risk to the myself and others on the road. Loss of power steering after a warranty repair suggests a potential defect trend or misdiagnosis involving the EPS system. I am requesting that the federal safety agency review this incident for possible safety implications affecting steering reliability.

Filed Oct 6, 2023 · Brakes, Driver assistance · IL

All warning lights came on-LDW/ABS/VSA/FCW at first around 7/25/23 . Called Honda service-told to bring it in for diagnostic check. Then on 7/27/23 power steering went out-had car towed in to dealer-they fixed/replaced EPS Control unit under extended warranty extension 19-036. They diagnosed the electrical systems -said it needed VSA Modulator ($2222.36 prepaid)-and said safe to drive. That was at 54,947 miles on the car-after a couple of weeks, the ‘BRAKE LIGHT’ warning light came on -at first intermittently-then every time-then intermittently again. Called dealership-said -yes-that’s normal, that it happened to other Honda Crosstours an Honda Accords! They said ‘ should be safe to drive’ —???? Would you feel safe to driving this vehicle? Looked online -found article on the VSA Modulator-many Honda Crosstours and Accords had this same problem-saw a picture on why this modulator needed to be replaced-the ‘DESIGN FLAW’ was at the connection where it connected to the circuit board -solder broke, because too much pressure at connection when it plugged in ( vertically plugged in) This should be fixed under extended warranty like the power steering control unt— How or why the ‘brake warning light’ is unexplained, but it’s it a safety issue not knowing? If the brakes fail and someone is injured, minor or fatally, ‘who’s responsible’ -or ‘liable’-the driver or the manufacturer??????? My crosstour still awaiting VSA Modulator after two and a half months!! Issue: 1. Safe to drive 2. Who should pay 3.Who’s responsibility? (Liability)

Filed Apr 25, 2022 · Steering · TX

When driving around 30 miles per hour the vehicle would still drive but it was extremely difficult to turn. I noticed the steering warning failure indicator was flashing on the dash, I could barely pull over to left to avoid cars from hitting me from the sides and came to a complete stop. (The car was still running, no steering) . I cycled the key and waited for a couple of minutes, the power steering light was off and the steering worked but only for about 100 meters, this happened about five times before I was able to drive it home. The issue has not reoccurred yet, I'm going to the dealer tomorrow for general maintenance but I was already told that it will be hard to diagnose if the issue is not present. I don't feel safe on this car, specially for long trips or highway speeds.

Filed Sep 4, 2020 · Steering · 138,000 miles · GA

Driving on i85n at highway speeds the eps (elec. Power steering) light came on and steering became very difficult without any previous warning. I was able to slow down and veer off the highway without any incident thankfully due to minimal turning required. A week later, the issue reoccurred after a few days of being parked. At least this time I was not on a highway... Why did the federal safety agency investigation only result in the eps issue being covered for the accord (2 different tsbs) of the same year but not for the crosstour if the crosstour is based on the accord?

Filed May 11, 2018 · Steering · VA

Electric power steering went out while driving. I was driving at a low speed and was lucky to be in an area that wasn't heavy with traffic at the time and I had my niece and 3 children in the car. It was very scary and nerve wrecking. I had to call a ride for my family members while I waited for the tow truck. This issue is very dangerous. After having it towed to the dealership I had to pay $1650 for them to tell me that it's only under warranty for one year or 12k miles. Does this mean that in a year I might have the head ache of having to come out of pocket for this again or even worse get hit or killed because honda has faulty equipment that they refuse to replace?

Filed Mar 31, 2016 · Steering · 49,000 miles · LA

While driving steering light comes on and power steering failed and was a huge safety issue as I could barely manage the car. 2013 with 49000 miles and had to replace a $2500.00 power steering rack. Similar complaints with 2013 accord

Filed Dec 2, 2014 · Steering · 57,990 miles · NY

When I started the car, the indicator for a power steering failure was illuminated on the dashboard. The power steering did not function, and there was no power steering assist. The car has been taken to the dealer for diagnosis and repair.